GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Focus
Driving business decisions through customer engagement
What does it mean to be 'customer-focused'?
Customer focus means putting your client's needs first by creating a customer-centric company culture and strategy. This involves listening, understanding their needs, and delivering excellent customer support.
What are the benefits of a customer-focused strategy?
Businesses thrive when they focus on customer needs, offer excellent service, and build customer loyalty. Those who receive great service are more likely to come back, and recommend you to friends, family, and other businesses.
Why Customer Service Is the New Marketing
Find out why Laurie McCabe believes that customer service is the new marketing and what tools small businesses can leverage to keep up in today’s digital age.
Customer Service Essentials
Fast, effective communication
Customer expectations are higher than ever, but automation has made it possible to manage customer needs more efficiently and effectively. Tools such as automated marketing software and chatbots reduce the number of tedious, manual tasks.
Discover GetApp's recommended customer service software
Read reviews from real users and compare customer service applications.
Customer Service Software
Customer service software is a software tool that helps customer support teams to document, track, and resolve customer queries. With this software, customer service agents can address customer questions, issues, and complaints and communicate with them across different channels such as email, web, live chat, and social media.
Customer Focused Culture
From customer feedback to team training
To create a customer-centric company culture, it's key to make customer satisfaction your mission, ensuring your team's priorities are aligned with your clients'. Getting customer feedback using tools such as surveys and user testing is essential to this process..
Explore GetApp's recommended customer feedback, learning management system, and onboarding software
Find the applications that will work best for your company, read reviews from real users, and compare product pricing, features, and integrations.
Engaging with Customers
From offline to online
Engaging with customers without face-to-face communication isn't new, but it's more important than ever to offer an excellent online customer experience. An omnichannel, synchronized approach lets customers browse, communicate, and buy in a way that suits them.
Discover GetApp's recommended customer engagement software
Compare customer engagement applications and explore thousands of user reviews.
Customer Experience Software
Customer experience (CX) software helps businesses understand and optimize the overall experience they offer. This includes customer sentiment and brand image. Understanding and managing customer experience can help boost sales and profitability. CX tools help achieve this by tracking every interaction throughout the customer lifecycle and providing actionable insights.