Abacus Private Cloud Features

Abacus Private Cloud

Private cloud management solution for legal & law firms

4.05/5 (40 reviews)

Abacus Private Cloud Feature Summary

  • HIPAA compliance
  • Data encryption
  • Service level management
  • Data import/export
  • Disaster recovery
  • Continuous backup
  • Two-factor authentication
  • Microsoft Office integration
  • Compliance management
  • Data capture & transfer
  • Privacy options
  • IT cost management
  • IP address monitoring
  • Third party integration
  • Print management
  • Two-way audio & video
  • Maintenance scheduling
  • Data storage management
  • Mobile integration
  • Data migration

Legal & Law Feature Comparison

Most popular features of all Legal & Law apps

API (19 other apps)
Activity Dashboard (34 other apps)
Automatic Notifications (18 other apps)
Automatic Reminders (27 other apps)
Billable Hours Tracking (20 other apps)
Billing & Invoicing (25 other apps)
Calendar Management (22 other apps)
Case Management (32 other apps)
Custom Fields (18 other apps)
Customizable Templates (17 other apps)
Document Assembly (17 other apps)
Document Storage (27 other apps)
Document Templates (22 other apps)
Email Integration (17 other apps)
Invoice Management (22 other apps)
SSL Security (23 other apps)
Search Functionality (24 other apps)
Task Tracking (20 other apps)
Time & Expense Tracking (22 other apps)
Time Tracking by Client (21 other apps)

Competitor Feature Comparison

Abacus Private Cloud Feature Reviews

25 reviewers had the following to say about Abacus Private Cloud's features:

Ada G. Llerena, Esq.

A Robust solution for today's mobile office needs

2018-08-27

He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription.

Pros

The software has a wealth of features that can make tracking cases and billing so much easier.

Cons

It does take a while to learn most of the features but it is worth the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sarah Padilla

A few times regarding customer support, usually setting up new users

2018-07-20

Case Management Software

Pros

THE APC platform does has some very useful features, like remote connection and 24- hour IT support.

Cons

Also, Abacus Law is designed to function exclusively on a server or in the APC platform, so forget amazon or Microsoft clouds as your plan b.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Cathy Arruda

Overall experience is good. Need more customer support to customize our needs.

2018-07-31

auto calendaring

Pros

events from a rule are good for auto calendaring. Linking email and names is a plus.

Cons

the reminders don't fall into the calendar unless a time is designated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Law Practice company, 1-10 employees)

Great storage for Law Firms

2018-09-11

No problems at all and have great user interface. We have not had any privacy issues with maintaining our files on the cloud.

Pros

Our firm has a multi-area practice such as real estate, probate, estate planning and family law. Our storage requirements are very high and our needs are met through the use of the Abacus Private Cloud.

Cons

We have to evaluate how much storage we need and sometimes that needs to be expanded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cecilia Ashcraft

Love the Concept

2018-09-18

I have increased productivity by using the cloud.

Pros

I like the idea of having all my information in one place and an immediate backup in case of a catastrophe.

Cons

I have already exceeded the storage package I purchased, so cost continue to rise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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William Chatt

Printing large PDFs slow; many technical problems which may times take very long to get resolved.

2017-06-15

Pros

Handles both firm management and accounting; Ability to link matters, messenger capability; shared calendar

Cons

Technical problems-many of which remain open; cost; tech support has been spotty; lack of client portal; no consultation with users in coming up with new features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Marzena Zatorska

APC

2018-08-30

Very satisfied with the instant access to our company file and documents from remote locations.

Pros

Abacus cloud is easy to use; provides excellent security for the cloud environment including secure remote connection login;

Cons

nothing really to dislike about the Abacus Private Cloud environment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Norman Ullom-Morse

Moving to the Abacus cloud was quick and expertly executed. Very Pleased!

2017-06-16

I run my entire law practice using Abacus Law and APC.

Pros

The calendaring system keeps me on track so that I meet all deadlines on time.

Cons

On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Abacus Data Systems


Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!

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James Fiebelkorn

Forced Move from Cloud 9 was anything but seamless

2018-09-19

The individual support staff are great and are very helpful once you connect. 4.Management of this company, however, does not care about customer service and has the absolute worst customer relation skills that I have ever experienced

Pros

Portal maintained sound feature PDF's appeared to run faster Supported Switch to Office 365

Cons

Started bill for service in March of 2018 but no service until June 2018 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline Earle

AbacusLaw has Grown with my Firm!

2018-08-31

Exceptional! Despite some internet connectivity challenges in our small rural state, the Abacus Private Cloud implementation team were exceptionally patient, creative and persistent. They went above and beyond for our firm. We are now into our second year of Abacus Private Cloud, and I am not sure how we survived without it for so long. We love it!

Pros

We can all enter our time for billing on the shared accounting platform, which saves me huge time as the firm billing attorney.

Cons

I practice in a small rural state. Our internet connectivity has challenged that posed problems in implementation and installation. We still run a little slower than most, I am sure, because of connectivity challenges. Nonetheless, I would not go back to our prior system ever. I am extremely pleased with the software and with Abacus Private cloud.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Palmer

Absolutely the most HORRIFIC experience dealing with an IT provider!!!!!!!

2018-06-29

Absolutely NONE. Best thing is that I'm completely away from this company.

Pros

Then pushed by sales people to move over to APC after Cloud9's cyber attack in Sept of 2017.

Cons

SENIOR MANAGEMENT DID NOT WANT TO LISTEN, WOULD NOT RETURN MY REQUESTS TO TALK.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Diane Anderson

They corrected my issues quickly and efficiently.

2018-07-21

Pros

We can all work on the same document from different areas!

Cons

There is nothing worse than when the cloud goes down. The loss of connection can be either the internet or the cloud server but either way it is annoying!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Frank Nunes

Still being held hostage by Abacus

2018-02-13

Great for remote access, but then it is always slow, NO MATTER WHAT INTERNET CONNECTION I USE.

Pros

You lose all control and every task is an act of Congress to get it going.

Cons

I get a different person every time I call. By the time they get back to me via their email help request, I have forgotten the details of the problem

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Acord

CaseMap Customer Support's quick and concise response with a solution.

2018-07-26

Pros

.; the filtering capability along with the ability to customize filters.

Cons

I wish I had more flexibility with the CaseWide graph: to have the ability to select or differentiate between two (or more) filters by using separate colors that would distinguish the filtered criteria on the graph; the ability to adjust the date range of graph to get rid of dead space on the graph.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael Stephens

The tech was knowledgeable, personable & he resolved the issue quickly and correctly the first time.

2018-07-25

Security for users - ease of use - accessible from anywhere.

Pros

The software is easy to use - people that are very familiar with high end technology and people that are new to cloud systems both find APC easy to use.

Cons

The only con I see with this software is accessing it - we have to configure an RDP connection, which isn't difficulty or time consuming, but it would be nice to have a native means of access.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joy Tajes

Review of Abacus Private Cloud

2018-09-06

If customer service was improved I would rate Abacus a 10/10 but for now an 8/10.

Pros

The overall functionaliy of the cloud and the security is fanatstic.

Cons

I have also found that I have to follow-up on items and that should not be the case. Having one person to deal with would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Norman Ullom-Morse

Abacus Private Cloud and Abacus Law have case management figured out.

2018-07-30

Pros

Abacus Law gives me the tools I need to carry out my practice efficiently. Calendaring, Accounting, Contacts, Matters, Form Production, and Conflict Management are in use constantly in my office.

Cons

But, I use MS Word extensively and would love to see some of the functionality of Word be available when entering data into Abacus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daryl Staples

I have had a good experience for the most part, maybe a few too many times having to call support.

2017-10-13

Pros

I don't have to constantly be thinking about backup programs and security, that's big.

Cons

We run Amicus Premium 2016 Billing software on the APC.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kazi Sayan

My Ultimate Cloud Solution

2017-02-05

But it takes time to understand all it's features.

Pros

Easy to use, interface is well defined.

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Abacus Private Cloud

It is pretty good if you are up with a business.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Accounting company, 1-10 employees)

Another unhappy Cloud 9 conversion

2018-08-30

Authenticator security is set so we can't allow things to happen to make our clients happy, so I've lost clients over the transition.

Pros

Well, we thought it was going to be the answer to higher security, and better speed, it's not.

Cons

Fees, fees and more fees. Lack of response, transition coordinator disappeared after being handed off to regular support. Big mistake for me to allow that to happen, he was the only one that was helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Wynne Bohonnon

Abacus Private Cloud Experience

2018-09-13

We were able to access secure client information remotely, permitting us to address client issues which come to us from different time zones.

Pros

The most daunting aspect of moving to the cloud was converting our data. I found that Abacus support was superb and the conversion straight forward.

Cons

My local printer is wireless and is not supported unless there is a VPN connection which is another $80.00 per month. It should be included or at a lower monthly price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

STAY AWAY. Abacus acquired Cloud9 and forced us to move. Cloud9 had better features and tech support

2018-01-04

I have absolutely nothing good to say about Abacus.

Cons

For the last 2 months I've spent at least 2 hours per day dealing with implementation issues and it's still not done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin Grubb

Abacus' Hosted Quickbooks solution is total garbage

2018-03-21

Occasionally it has worked as intended.

Pros

We were then compelled by Abacus to move, yet again, to another server for "improved" security. We have two months in two conversions at this point.

Cons

We converted ourselves and multiple clients we host to Abacus "Secure" Hosted Quickbooks solution and in the last month we have not gone a single day without access problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Abacus Data Systems


Hello Colin,

I'm so sorry to hear that you've had trouble using the program. Please reach out to Reviews@abacusnext.com and I'll have your case escalated

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Amy Selcke

Product is easy and self explanatory

2018-03-30

Makes life easier to be able to access from the cloud.

Pros

The system allows all the tools I need to use to be in one central location, whether it is contact information, calendar, emails, notes, etc.

Cons

Text is small, but that could be that I haven't figure out to make it larger in the settings. Sometimes when accessing our network from the cloud it tends to run a little slower.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Abacus Data Systems


Hi Amy,

Thank you for your review! We're glad to hear that the software makes your job easier and you found it easy to learn. We're thrilled to have you as a customer and look forward to continuing our partnership.

Best,
The AbacusNext Team

Read more
James McElwaine

Safe and easy

2018-09-11

The main benefit is the safety and security of our data.

Pros

What I like most though is that our client data is safe.

Cons

I don't have any cons worth mentioning right now. No software is perfect for every application but abacus does everything I need right now.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more