Abacus Private Cloud Pricing Plan & Cost Guide

Abacus Private Cloud

Purpose-built, private cloud for legal and accounting firms

3.66/5 (111 reviews)

Abacus Private Cloud Pricing

Pricing model: Subscription

Please contact Abacus Data Systems for pricing details

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Abacus Private Cloud Pricing Reviews

Pros
  • Technical Support is usually difficult to connect with (1-2 hour wait for a call back). Would like to say they are excellent, but reliable is the best I can say.Mike A.Read the full review
  • What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.Cynthia C.Read the full review
  • I love love love the NOTES section. When I do anything at all I put them into notes.Marcia G.Read the full review
Cons
  • The experience was catastrophic. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle.Verified ReviewerRead the full review
  • Clients threatened to leave me due to Abacus's horrendous service. SENIOR MANAGEMENT DID NOT WANT TO LISTEN, WOULD NOT RETURN MY REQUESTS TO TALK.Mark P.Read the full review
  • Horrible, cumbersome integration with Microsoft 365 (which was forced upon us - we didn't know that when we contracted).Kimberly W.Read the full review
68%
recommended this to a friend or a colleague

25 reviewers had the following to say about Abacus Private Cloud's pricing:

Chris Thornburgh

Worth Peace of Mind

Used daily for 6-12 months
Reviewed 2020-07-24
Review Source: Capterra

I researched several IT options when setting up my accounting firm, and Abacus Private Cloud kept coming up as the overall best solution. My entire team can securely work anywhere there is an internet connection. The set-up was smooth and the professionals at APC were super patient and helpful. Four months later when COVID-19 hit, we were ahead of our peers when offices shut down and folks scrambled to work remotely. So thankful I made the right decision to go with Abacus Private Cloud.

Pros
As a CPA, I can not put a price tag on the IT security of my accounting practice. With Abacus Private Cloud, I have peace of mind knowing that the best IT professionals and security are protecting my livelihood. The fact that we have support 24/7 works great with our long hours, too.

Cons
Expensive but worth it. Once I analyzed the cost of an in-house IT professional on payroll, Abacus Private Cloud was clearly more affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elliott Kanter

Abacus Private Cloud Review

Used daily for 2+ years
Reviewed 2020-03-23
Review Source: Capterra

I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office.

Pros
I like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary.

Cons
It is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Isabel Munoz

Accountant

Used daily for 6-12 months
Reviewed 2020-03-17
Review Source: Capterra

Good but I don't like to change the password every three months... the all company is very stressful and we need to call you to fix it.

Pros
Well you service is improving and the software & price are good.

Cons
It is secure, easy to use and the support that we receive is accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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William Trosch

ABACUS user for 25+ years Private Cloud for almost as long as it existed

Used daily for 2+ years
Reviewed 2020-06-11
Review Source: Capterra

As ABACUS has gotten bigger, it's customer service has greatly decreased. They also try to increase your price even if you are on a guaranteed price contract. Trying to renew our contract and having trouble getting a response/quote.

Pros
I like the Private Cloud's security. Back-up. Ease of use.

Cons
The Technical Support has bad problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Michael Patyk

Former Customer

Used daily for 2+ years
Reviewed 2020-05-19
Review Source: Capterra

The customer support was hit or miss. Somedays excellent, some days awful. There were issues that never got resovlved. We never significantly changed our services over the years, but somehow our bill always increased.

Pros
Managed / Remote servers are nice and enable the workforce to be anywhere. This also reduced our need to monitor and babysit servers in our office.

Cons
Customer support is hit or miss and pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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James Fiebelkorn

Forced Move from Cloud 9 was anything but seamless

Used daily for less than 6 months
Reviewed 2018-09-19
Review Source: Capterra

The move to APC can be summed up in the following 1) Negative impact on external client users 2) Lost and wasted time due to system glitches and overall inability to timely get issues addressed 3. The individual support staff are great and are very helpful once you connect. 4.Management of this company, however, does not care about customer service and has the absolute worst customer relation skills that I have ever experienced

Pros
Was told all data would be hosted in Canada. Was given pricing in Canadian Funds. Portal maintained sound feature PDF's appeared to run faster Supported Switch to Office 365

Cons
1. Was told and paid for service in August of 2017 Did not have service until June 2018. 2. Started bill for service in March of 2018 but no service until June 2018 3. Was promised a sign up bonus in the form of lap tops but never got them and no credit 4.During the interim period the Cloud 9 fees significantly increased with no explanation 5.Data transfer saw files that were totally missed 6Software intallation was botched and outdated copies were loaded that won't open existing data files. 7.Our Key contact never returns e-mail or phone calls and ignores issues rather than addressing them. 8.Cloud9 would set up a user in a few days and most rcecently the same day. APC takes a fewdays before they even acknowledge the existence of the request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Barbara Zimmerman

Customer service is terrible. Rates changed without notice. Charge you to get your data back.

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

It is hard to identify benefits when our experience turned so sour. We are finding PCLaw is providing a lot more benefits than Abacus.

Pros
The private cloud service worked well even though we regularly ran out of space and had a price increase to add more. Customer service on the private cloud was good.

Cons
We left Abacus Law after years because the new releases had a lot of bugs and using customer service was time consuming and some problems were never fixed. When we went to leave at the end of our contract, they took 2 weeks to send us the cancellation form and by then it was too late to give the 30 days notice. The contact went to month-to-month at nearly double the contract rate. We were given no notice at all of the monthly rate - yet alone notice in time to cancel. Abacus refuses to discuss this issue with us and has taken the position of "we have your money so sue us if you are unhappy."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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David Foyil

Customer Service Declining Year After Year

Used daily for 2+ years
Reviewed 2020-05-19
Review Source: Capterra

24 year customer--very disillusioned.

Pros
Product is out of date compared to competition and three times more expensive.

Cons
Locked in long term contracts. Clunky difficult to use features.

Response from AbacusNext


Hi David,

I am so sorry you have had such a bad experience. I would like to escalate your issues. Can you let me know the best email or phone number to reach you?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Herb Elias

APC is a User Friendly Cloud Environment

Used daily for 2+ years
Reviewed 2020-06-11
Review Source: Capterra

Very positive so far, although we did get hit with about a 25% price hike when I renewed for another 3 years last month (albeit with more features and memory, more secure email and storage space)

Pros
Remote access is very reliable. Creating a ticket for repair or upgrade is easy and straight forward and they respond fastest this way. I also like how they remote in to solve problems with my individual machines.

Cons
Several times per day, the APC will black out if resources on my computer are being stressed. Wait times for customer service are sometimes long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Bate and Switch

Used daily for 2+ years
Reviewed 2019-02-15
Review Source: Capterra

Support is good but not really 24/7; after normal hours they will call you back when they can;

Pros
Ease of access from anywhere on any computer.

Cons
Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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William Yu

Technical Services

Used daily for 2+ years
Reviewed 2020-03-26
Review Source: Capterra

Recently, very good! But the experience has to be overall since the very beginning which is average but things have changed a lot and you guys have really improved, but prices have also doubled since when we joined Abacus 2 years ago.

Pros
Customer services have improved significantly compared to 2 years ago when we stated with Abacus. Great job!

Cons
There is still a great lag as we have to wait a long time to get support at times. When it is urgent as if the system is down, there should be a priority to get on it immediately...Support can't explain why issues come about and how it was resolved sometimes...

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Wynne Bohonnon

Abacus Private Cloud Experience

Used daily for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra

We were able to access secure client information remotely, permitting us to address client issues which come to us from different time zones.

Pros
The most daunting aspect of moving to the cloud was converting our data. I found that Abacus support was superb and the conversion straight forward.

Cons
My local printer is wireless and is not supported unless there is a VPN connection which is another $80.00 per month. It should be included or at a lower monthly price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Randal DeHart

We Started The Process Of Moving From Cloud9 To Abacus Next Sept 2017 Now Late Feb 2018 Horrible!

Used occasionally for 6-12 months
Reviewed 2018-02-27
Review Source: Capterra

Pros
With over 40 years experience owning and operating several companies and have been "sold" by some of the best of the best and am not easily mislead until Abacus Next came along. I am willing to pay a premium price for premium service. I am not willing to pay a premium price for the opportunity to be anybody's Beta Tester and help them figure out what to do. When I asked for a link to documentation regarding how to login to the server and add a client I was told there is no documentation. What do I like best about Abacus Next? They are great entertainers and have helped me keep my blood moving.

Cons
We have heard nothing but excuses and spin and more spin. And practically everyone we have contact with at Abacus Next is continually pressuring us to buy more services. NOT GOING TO HAPPEN!! We are supposed to be transitioned off Cloud9 on March 05, 2018 but after today's dismal performance, another episode in the painful saga of Abacus Next we shall not let them move us until later in 2018 or 2019 even if it means we need to start some legal action. Today we got even more spin from their tech support who was supposed to assist with mapping out the process for our upcoming transition. He is a very nice, likable guy but did not appear to have a clue about anything. No idea how to set up a new client, what to put in the fields, could not even get us logged into our server. It appeared he was being coached by someone who knew even less than he did. It appears to me from what little I know from reading material on their website, their newsletters and other parts of the web that Abacus Next is in a growth mode buying up other companies. This concerns me deeply, and I wonder if they are growing so fast that they could get themselves in trouble. I have a bad gut-feeling about the stability of Abacus Next. For the record, I do not know anything about how their industry works so I could be mistaken and concerned about nothing. However, I do know good service from bad service, and so far all I have gotten from Abacus Next is terrible service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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La'Toya Ray, CPA

Poor Support for Accountants

Used daily for 6-12 months
Reviewed 2019-02-18
Review Source: GetApp

Pros
At this moment I can’t think of much of anything that would allow me to say that I like this service. They are not in the accounting field and thus do not understand the requirements or deman during tax season.

Cons
My cloud won’t work! I’ve been calling since 9am and keep getting voicemails. It’s currently 1232pm. Cloud9 NEVER LEFT ME HANGING! This is ridiculous. How do you buy out a company double the price and provide less than half the service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Eric Schindler

APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years

Used daily for 2+ years
Reviewed 2017-07-06
Review Source: Capterra

Pros
I most like (1) its reliability and security from any remote location and device, and (2) hot line customer service technical assistance within minutes of phoning in.

Cons
I would like to see the cost come down, but it is still a cost savings over managing our own network.

Response from Abacus Data Systems


Thank you for your feedback and we are happy to serve you as your technology partner as your team grows over time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Clarke Caines

Abacus us excellent

Used daily for 2+ years
Reviewed 2018-08-27
Review Source: Capterra

Great Service. Cost is high but the staff is good. NO need for internal IT people

Pros
Always up. I am fully Protected. Friendly Knowledgeable Staff.

Cons
Cost is high. No Administration rights.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Norman Ullom-Morse

Moving to the Abacus cloud was quick and expertly executed. Very Pleased!

Used daily for 2+ years
Reviewed 2017-06-16
Review Source: Capterra

I run my entire law practice using Abacus Law and APC.

Pros
Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.

Cons
I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Response from Abacus Data Systems


Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lynn Gross

Support, Support, Support!

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

We are not thrilled but I have not found another provider to house all the software that we use. The search will continue and we will be out when our contract is up

Pros
After you get a support person, the support is very good. They can always fix our problem

Cons
Password resets Lacerte updates To be told to complete a support ticket, when my work depends on getting help with a problem, is very frustrating. I just have to shut down and quit working. Other practitioners just laugh at the price that we are paying for Abacus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Chris Gleason

Our experience with APC has been truly wonderful.

Used daily for less than 6 months
Reviewed 2018-07-31
Review Source: Capterra

Pros
The on boarding process as we moved to APC was very impressive. We had a dedicated person who worked with us on getting all our applications installed and setup. The support and reliability of the servers are also top notch.

Cons
It's hard to answer what I like least. If I had to answer, it would be the increased cost over hosting internally. However, the benefits outweigh the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas Rainford CPA MST

You don’t matter to Abacus

Used daily for 1-2 years
Reviewed 2018-12-30
Review Source: Capterra

If your business has been running too smoothly amd you’re just tired of it. If you’re looking to rack up countless hours hours and lost productivity. If you’re blood pressure is just too low and you love feeling helpless as your employees sit around the office for days waiting for access to your software, then Abacus is for you!

Pros
Everything about this hosting service is inferior from a user interface standpoint compared to cloud9.

Cons
“Let’s take all the software and data that are vital to our business and place them at the mercy of Tier 1 techs who will never have any idea how to install/update or repair anything ever but will excel at wasting your time. Also let’s make sure it’s borderline impossible to get the time of day from the upper lever techs or management team if/when you manage to get your problem elevated,” said no one ever. I have sent hundreds of emails amd spent hundreds of hours on tech support issues over the last 16 months. Switching to Abacus was easily the worst business decision I have ever made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Autunm Blackledge

Cloudbased for Times Such as These

Used daily for 2+ years
Reviewed 2020-03-24
Review Source: Capterra

Pros
Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.

Cons
It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.

Response from AbacusNext


Hi Autumn,

Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience!

Let me know what you think!
Natalie Lara
The AbacusNext Marketing Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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William Chatt

Printing large PDFs slow; many technical problems which may times take very long to get resolved.

Used daily for 2+ years
Reviewed 2017-06-15
Review Source: Capterra

Pros
Handles both firm management and accounting; Ability to link matters, messenger capability; shared calendar

Cons
Technical problems-many of which remain open; cost; tech support has been spotty; lack of client portal; no consultation with users in coming up with new features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Misty Jones

Growing Pains

Used daily for 2+ years
Reviewed 2020-06-24
Review Source: Capterra

Pros
We came into Abacus Private Cloud after attending a show in Las Vegas, CA to review OfficeTools. The companies were merging which seemed like a natural progression for us however, there were many bugs to work out with our cloud environment. It has become rather pricey to function and OfficeTools was delayed by almost a year. Now we lack much support and contact on OfficeTools from our original pitch.

Cons
It is very expensive and there seems to be bottlenecks even on the items I have been given admin rights to address such as password resets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Michaael Conroy

Worst business decision of my career

Used daily for 6-12 months
Reviewed 2019-11-09
Review Source: Capterra

Nightmare. The sales people were pros. After the sale, a horror show. They simply don’t have a worthwhile product.

Pros
Nothing. The promises made by the sales people were pure baloney

Cons
The product is cumbersome and is far inferior to using quickbooks and outlook. You are looked into a very expensive 3 year contract for a non existent case management contract. They won’t even respond to requests to cancel contract. Run from these people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Another unhappy Cloud 9 conversion

Used daily for less than 6 months
Reviewed 2018-08-30
Review Source: Capterra

Cost ended up double where we started, now added users are coming in another 70% higher. Authenticator security is set so we can't allow things to happen to make our clients happy, so I've lost clients over the transition. Look elsewhere before using APC, too many vague issues upfront that we are stuck paying for.

Pros
Well, we thought it was going to be the answer to higher security, and better speed, it's not.

Cons
Fees, fees and more fees. Lack of response, transition coordinator disappeared after being handed off to regular support. Big mistake for me to allow that to happen, he was the only one that was helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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