AbacusLaw Features

AbacusLaw

Law practice management for future-focused firms

3.88/5 (364 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Accounting Integration
Accrual Accounting
Activity Tracking
Alerts/Notifications
Appointment Management
Archiving & Retention
Asset Accounting
Automatic Backup
Automatic Billing
Billable Items Tracking
Billing & Invoicing
Boolean Search
CRM
Calendar Management
Calendar/Reminder System
Case Defined Timekeepers
Case Management
Case Notes
Check Writing
Client Database
Client Management
Client Portal
Collaboration Tools
Communication Management
Completion Tracking
Compliance Management
Conflict Management
Conflict Tracking
Contact Database
Content Library
Contract/License Management
Court Records Search
Credit Card Processing
Cross Ledger Posting
Customer Database
Customer Statements
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Docket Management
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Email Management
Event Logs
Expense Tracking
Fee Calculation & Posting
File Management
For Legal Professionals
Forms Management
Full Text Search
HIPAA Compliant
Indexing
Invoice Management
Invoice Processing
Legal Case Management
Microsoft Outlook Integration
Mobile Access
Mobile App
Multi-Location
Phonetic Search
Preemptive Conflicts Search
Project Tracking
QuickBooks Integration
Receipt Management
Relationship Tracking
Reminders
Reporting/Analytics
Rules-Based Scheduling
Rules-Based Workflow
SSL Security
Staff Calendar
Status Tracking
Task Management
Task Progress Tracking
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timer
Trust Accounting
Two-Factor Authentication
Workflow Management
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API
Access Controls/Permissions
Accounting
Accounting Integration
Accrual Accounting
Activity Tracking
Alerts/Notifications
Appointment Management
Archiving & Retention
Asset Accounting
Automatic Backup
Automatic Billing
Billable Items Tracking
Billing & Invoicing
Boolean Search
CRM
Calendar Management
Calendar/Reminder System
Case Defined Timekeepers
Case Management
Case Notes
Check Writing
Client Database
Client Management
Client Portal
Collaboration Tools
Communication Management
Completion Tracking
Compliance Management
Conflict Management
Conflict Tracking
Contact Database
Content Library
Contract/License Management
Court Records Search
Credit Card Processing
Cross Ledger Posting
Customer Database
Customer Statements
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Docket Management
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Email Management
Event Logs
Expense Tracking
Fee Calculation & Posting
File Management
For Legal Professionals
Forms Management
Full Text Search
HIPAA Compliant
Indexing
Invoice Management
Invoice Processing
Legal Case Management
Microsoft Outlook Integration
Mobile Access
Mobile App
Multi-Location
Phonetic Search
Preemptive Conflicts Search
Project Tracking
QuickBooks Integration
Receipt Management
Relationship Tracking
Reminders
Reporting/Analytics
Rules-Based Scheduling
Rules-Based Workflow
SSL Security
Staff Calendar
Status Tracking
Task Management
Task Progress Tracking
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timer
Trust Accounting
Two-Factor Authentication
Workflow Management
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API
Access Controls/Permissions
Accounting
Accounting Integration
Accrual Accounting
Activity Tracking
Alerts/Notifications
Appointment Management
Archiving & Retention
Asset Accounting
Automatic Backup
Automatic Billing
Billable Items Tracking
Billing & Invoicing
Boolean Search
CRM
Calendar Management
Calendar/Reminder System
Case Defined Timekeepers
Case Management
Case Notes
Check Writing
Client Database
Client Management
Client Portal
Collaboration Tools
Communication Management
Completion Tracking
Compliance Management
Conflict Management
Conflict Tracking
Contact Database
Content Library
Contract/License Management
Court Records Search
Credit Card Processing
Cross Ledger Posting
Customer Database
Customer Statements
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Docket Management
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Email Management
Event Logs
Expense Tracking
Fee Calculation & Posting
File Management
For Legal Professionals
Forms Management
Full Text Search
HIPAA Compliant
Indexing
Invoice Management
Invoice Processing
Legal Case Management
Microsoft Outlook Integration
Mobile Access
Mobile App
Multi-Location
Phonetic Search
Preemptive Conflicts Search
Project Tracking
QuickBooks Integration
Receipt Management
Relationship Tracking
Reminders
Reporting/Analytics
Rules-Based Scheduling
Rules-Based Workflow
SSL Security
Staff Calendar
Status Tracking
Task Management
Task Progress Tracking
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timer
Trust Accounting
Two-Factor Authentication
Workflow Management
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Mobile apps

iOS App


11 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

AbacusLaw Feature Reviews

25 reviewers had the following to say about AbacusLaw's features:

Steven G.

My/our experience with AbacusLaw has been very positive since we acquired it 7 years ago.

2017-10-03

Greatest benefit is the capacity to integrate document management and financial management and billing.

Pros

We are a small office so the use of AbacusLaw makes our document management (storage & access), time management and accounting particularly important.

Cons

From time to time when an upgrade is done there are minor disruptions in the flow of work as I adjust to changes to processing of the work flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Norm K.

Problems with Support

2019-02-15

In addition, the new owners increased annual license fees 40% last year.

Pros

It is a comprehensive software product for a law office, with case management, document management and billing.

Cons

For example, we had a crash using the billing component, with a window that popped up with an error code this morning at roughly 9:00 a.m.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Waringa N.

Abacus Law - A Year In

2020-03-30

We wanted a product that allowed us to have a 360 view on our productivity, profitability, case management and accounting software.

Pros

The time ticket and notes functions have increased our accuracy and efficiency in billing, and provide attorneys and partners with the ability to provide clients with accurate status reports on their matters.

Cons

The outlook function is not so stable and with us use several currency databases, you have to keep switching the outlook function in each database. The reports format takes some getting used to - they would be easier to use if they could be downloaded as excel spreadsheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dominic C.

Abacus

2021-05-12

Great case management solution.

Pros

Abacuslaw is easy to use (even for lawyers), easy to setup and provides a central case management solution incorporating everything our practice needs from document generation and management, diary/calendar (rules-based features too to help with case workflow), email integration, etc.

Cons

I generally hate software that requires an ongoing subscription or nickels and dimes you for every added feature, but Abacuslaw is tolerable in that regard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vicki B.

We have both the case management and accounting software, and use the Balance services.

2018-07-31

The dashboard is a great feature to get a snapshot of your business.

Pros

She takes the time to educate and suggest better practices, and her customer service skills are excellent.

Cons

Some screen layouts are counter-intuitive, and some reports that would be considered basic reports are considered custom and are only available for a fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ralph G. M.

Practice changer in significantly automating my practice.

2018-07-25

Automated practice and integrated accounting, billing and trust management.

Pros

The integration of my billing/trust account functions with the overall case management features of the software.

Cons

It's not as sophisticated as an independent accounting software program. The billing is stilted in its performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda G.

Great Software to Manage Your Business Needs

2020-05-18

We did not have "notes" so I had to create my own form to keep track of conversations with clients and other parties. It was difficult to manage cases.

Pros

The timer under Notes is my favorite feature because it makes it easier to keep track of how long I have been working on a task and bill accordingly.

Cons

I don't dislike anything about the software. There are tons of features I'm sure I don't even know about.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John L.

Could be better

2020-05-28

Better than nothing.

Pros

Time and billing management.

Cons

Integration with Outlook is uneven.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Constance S.

Very pleased with this product.

2016-07-22

Pros

Abacus offers a comprehensive system including case management, financial accounting and cloud storage.

Cons

The component that is missing at this time is a client private portal. Would be great to post client records there as opposed to having to mail everything to them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering AbacusLaw

Take a look at other practice management programs and compare before purchasing. The American Bar Association has a helpful software comparison chart on its website

Source: Software Advice
Helpful?   Yes   No
Read more
Renatta G.

Case Management Software for Law Firms

2019-04-24

Pros

I like that this software helps to manage our caseload.

Cons

I prefer other case management softwares over this one.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda P.

All encompassing product

2018-09-25

Once we were able to get past the initial trial and error phase of using the system, we have been able to keep better track of case management, billing has been streamlined a great deal, and we seem to learn new ways of utilizing all the features available on a regular basis.

Pros

Having software that handles client/case management as well as A/P and A/R has helped the flow of all aspects of our business.

Cons

The Abacus Accounting can be a bit unforgiving. If a mistake is made, it is sometimes difficult to "undo" without having to contact support, and even then, we have been told that it can't be fixed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony P.

Great practice management software

2020-05-11

Pros

Abacus Law is an essential practice management tool that links easily with Microsoft Office to centralize client data and documents

Cons

Overall the calendar tool is great.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela L.

Long time happy user - original customer!

2017-06-27

I've never blown a deadline, or lost client info. Can't recommend it enough.

Pros

I've learned how to craft my queries and the flexibility that allows in the flow of my case management is awesome.

Cons

Hard to say, but if anything, I'd like improvements to the functionality of the mobile versions only

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim G.

Abacus made even better by excellent customer service

2017-02-23

I would like to thank you for allowing him to work with us in this massive undertaking, his assistance has made the process far easier and facilitated a relatively smooth transition.

Pros

It can do everything we need from case management to accounting

Cons

it has glitches and quirks that are sometimes difficult to work around

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolyn S.

AbacusLaw works well but comes with a hefty price tag

2020-05-05

Overall, I have liked AbacusLaw but I have no used other case management systems so I cannot comment on how it compares to competitors.

Pros

I like the calendar and names/matters features - this makes it easy to link a client to various other people involved in their case, and make sure that we can stay on top of deadlines.

Cons

The "medical providers" tab only has ten slots to input treating providers, and it is prohibitively expensive to pay to add another tab (perhaps the system is designed that way intentionally to generate additional revenue).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric S.

We have relied on this software as one of our primary organizational tools for over five years.

2018-04-01

It is a mostly comprehensive business-management tool

Pros

It is possible to scan documents directly to the cloud case file from your local computer - an important step-saver.

Cons

Cost-effective file collaboration with outsiders is not possible, therefore an added cloud account and the expense is required along with the time of copying and moving sizeable files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert C.

Great

2017-06-22

Pros

I really like the integration between case management and accounting software as well as the ability to coordinate the calendar with Microsoft Outlook.

Cons

Statute of limitations dates in personal injury forms cannot be locked or secured to prevent accidental or potentially malicious changes by any employee. I have requested a change in this regard but I have not yet seen it implemented. I also wish our private cloud software had a more automated update option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 11-50 employees)

Abacus Review

2018-09-13

Mostly good...wish it were a little more user friendly

Pros

Good case management software.

Cons

It’s a little clumsy in terms of creating files and functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vince H.

Running practice on AbacusLaw for a year now - no complaints

2017-02-24

I primarily use the system for client management, notes and calendaring.

Pros

Easy to use with lots of features, integrated into Microsoft Outlook

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan V.

Easy setup and user friendly.

2017-06-20

An efficient client management system.

Pros

As the owner of a small company, I'm always looking for ways to be more efficient with user friendly products. Abacus is a reliable product, provides good technical support and customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie L.

Would like more training (i.e. a weekly "how to" e-mail that is short and sweet with something abacus offers curtailed to how company uses the product would be nice.

2018-08-29

Today, I had to go back in and add another search element and was able to do so without the frustration as before.

Pros

It combines calendar (both legal and non-legal), accounting and legal / case management into one area.

Cons

It is difficult (for me) to figure out the help through the on line directions to complete an out of the ordinary task.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anthony G.

Managing client files in Abacus Law

2020-05-11

To date I have found the system to be a useful tool with good functionality which enhances the management of client matters.

Pros

The next event feature allows one to keep on top of matters to be actioned.

Cons

I have not experienced any downside to the software todate.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dave R.

Just like a diet - if you follow the instructions your billables will increase. Ours did!

2017-07-07

Increased billability, more control over budget, all of our financial matters in one place for ease of management

Pros

Ease of use - it seems daunting at first but once I learned how to use it sand became familiar with it, I am pleased at the functionality.

Cons

Our accounting side said they have had some trouble in reconciling escrows; however, we are working that out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lindsey C.

Hands down would NOT buy

2019-11-14

The program does not feel like it was designed by attorney's, and the company clearly wants to lock users in to a long term contract because they know their product is inferior and it is the only way they can retain their customer base.

Pros

I really have not found anything I like about this software. If I had to pick something, I would say the timer function works fairly well.

Cons

When you take into account the long term contract of five years, the inability to terminate that contract without buying it out, and the terrible customer service, the product actually costs you more than any time you would theoretically save using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from AbacusNext


Hello Lindsey,

We're sorry to hear you're experiencing issues with AbacusLaw. We want every user to see the benefits of our products and design our offerings with your interests in mind. One of the best ways to make the most of your technology and see positive ROI is to invest in product training.

Your customer success manager will be reaching out to you soon to check in and escalate any issues to our Support team.

All the best,

The team at AbacusNext

Read more
Lawyer W.

They are very shady and dishonest.

2015-06-23

Beware the longterm contract. All the case management systems worth their weight require no longterm contract.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Abacus Data Systems


At Abacus we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. With over 30 years of service, we recognize that every firm does things a little differently. To this end, in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis to meet specific goals, timelines and budgets. We strive to offer clients the tools they need to succeed for no additional costs. If we can answer any questions about our products and services, please feel free to reach our dedicated Total Care Team at 800-726-3339.

Read more