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Actionstep vs DocuSign Comparison

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Overview

Actionstep is a top-rated law firm management system, built in the cloud with automation at its heart. Giving lawyers more...

Category Leaders

Simplify life. Accelerate your business. DocuSign pioneered eSignature and created the world’s first agreement cloud.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

59

37

7

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

4,082

986

118

12

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The great strength of Actionstep is its flexibility and the ability to be quickly adapted as the business requirements change.
The system is a great concept. Great robust software that, if working properly, would allow practitioners to set up what they want by way of workflows and templates for each practice area.
The search feature is fantastic, I like the website design, I like the customer service.

Pros

As a patient, time saved in the provider's office was significant, and the ability to review all the documentation at my own pace was important.
It is well done, beautiful enough to be user friendly. It allows me to have more time to do the important things.
Overall expereince with DocuSign was great. Ease of use and great customer service if you have any questions.

Cons

There are no workable precedents in my field (conveyancing – I also pay $49 for the add on). I found errors in the documents and some documents are out of date (by a number of years - and versions).
Wonky, outdated interface; poor email integration, and terrible customer support. Clio and Zola Suite both really outshine ActionStep by a mile.
I do not have an 'accounts' menu. The software has bugs and Actionstep are incapable of fixing them.

Cons

Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.
My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features70
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Automatic Billing
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
  • Contract/License Management
  • Cross Ledger Posting
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Digital Signature
  • Document Analytics
  • Document Automation
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Expense Tracking
  • Fee Calculation & Posting
  • File Sharing
  • For Legal Professionals
  • Full Text Search
  • Graphical Workflow Editor
  • Legal Case Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Party Signing
  • Productivity Analysis
  • Project Workflow
  • Projections
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Remote Access/Control
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Trust Accounting
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features25
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Automatic Billing
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
  • Contract/License Management
  • Cross Ledger Posting
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Digital Signature
  • Document Analytics
  • Document Automation
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Expense Tracking
  • Fee Calculation & Posting
  • File Sharing
  • For Legal Professionals
  • Full Text Search
  • Graphical Workflow Editor
  • Legal Case Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Party Signing
  • Productivity Analysis
  • Project Workflow
  • Projections
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Remote Access/Control
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Trust Accounting
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations16
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier
  • Total integrations252
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier

Actionstep vs. DocuSign

See how Actionstep and DocuSign stack up against each other by comparing features, pricing, ratings, integrations, security & more.