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Actionstep vs PracticePanther Legal Software Comparison

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Overview

Actionstep is a top-rated law firm management system, built in the cloud with automation at its heart. Giving lawyers more...

Category Leaders

Highest rated legal case management software on GetApp. Perfect for lawyers and law firms of all sizes. Try it free, no credit card needed.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

59

37

7

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

362

43

18

3

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The great strength of Actionstep is its flexibility and the ability to be quickly adapted as the business requirements change.
The system is a great concept. Great robust software that, if working properly, would allow practitioners to set up what they want by way of workflows and templates for each practice area.
The search feature is fantastic, I like the website design, I like the customer service.

Pros

Overall great program that we have been enjoying for more than two years. Absolute gem with free lifetime tech support.
I continue to be very impressed and happy with the software. They are constantly updating it with new useful features.
Ease of use, great customer service and tutorials, countless helpful features to help me run my practice (i.e. calendar, billing/invoices, time management).

Cons

There are no workable precedents in my field (conveyancing – I also pay $49 for the add on). I found errors in the documents and some documents are out of date (by a number of years - and versions).
Wonky, outdated interface; poor email integration, and terrible customer support. Clio and Zola Suite both really outshine ActionStep by a mile.
I do not have an 'accounts' menu. The software has bugs and Actionstep are incapable of fixing them.

Cons

Wasted hours trying to make it integrated with QuickBooks, only to have PP blame Quickbooks for PP inability to integrate. I spent at least 12 hours and gave up the integration.
Since they have grown, they have lost some of their customer service.
Technical Support and Correction of Problems - Discovered a serious problem with the partial payment of invoices that does not allow a Client to make a partial payment to an invoice.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features70
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Action Management
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Authentication
  • Automatic Backup
  • Automatic Billing
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Tracking
  • Case Defined Timekeepers
  • Case Management
  • Case Notes
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Completion Tracking
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Cross Ledger Posting
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Statements
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Docket Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Management
  • Email Templates
  • Employee Database
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Expense Tracking
  • Fee Calculation & Posting
  • File Management
  • File Sharing
  • For Legal Professionals
  • Full Text Search
  • General Ledger
  • Graphical Workflow Editor
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Manual Time Entry
  • Microsoft Outlook Integration
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Patent / Trademark Management
  • Portfolio Management
  • Productivity Analysis
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • QuickBooks Integration
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reminders
  • Reporting/Analytics
  • Rules-Based Scheduling
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Tax Management
  • Team Calendars
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • To-Do List
  • Trust Accounting
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features94
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Action Management
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Authentication
  • Automatic Backup
  • Automatic Billing
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Tracking
  • Case Defined Timekeepers
  • Case Management
  • Case Notes
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Completion Tracking
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Cross Ledger Posting
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Statements
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Docket Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Management
  • Email Templates
  • Employee Database
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • Expense Tracking
  • Fee Calculation & Posting
  • File Management
  • File Sharing
  • For Legal Professionals
  • Full Text Search
  • General Ledger
  • Graphical Workflow Editor
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Manual Time Entry
  • Microsoft Outlook Integration
  • Mobile App
  • Multi-Location
  • Multiple User Accounts
  • Patent / Trademark Management
  • Portfolio Management
  • Productivity Analysis
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • QuickBooks Integration
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reminders
  • Reporting/Analytics
  • Rules-Based Scheduling
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Task Progress Tracking
  • Tax Management
  • Team Calendars
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • To-Do List
  • Trust Accounting
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations16
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier
  • Total integrations29
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier