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Actionstep Reviews - Page 4

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130 reviews

Recommended

JW
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Jason W.

Law Practice, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Atrocious Customer Support

Reviewed 2 years ago

Our business remains potentially exposed by Actionstep's limitations and their failure to acknowledge or fix them.

Pros

Generally pretty good system to use, but don't believe all the features they offer are actually implemented properly.

Cons

Emails "stored" in their system are lost and/or corrupted and are irretrievable. Once a ticket is raised with their support you will be ignored.

JC
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Jeannie C.

Legal Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It works, room to grow!

Reviewed 5 years ago

Shared notes; online so accessible anywhere

Pros

Notes and linking emails to matters; ease of calendar.

Cons

Can’t search calendar; need more colors; need to be able to customize tasks in steps

Vendor response

Jeannie, thanks for your feedback. Just a quick tip on searching the calendar: if you switch to the list view in the calendar then you can use the list filters to search appointments. If you need help with that contact our support team: support@actionstep.com