Aderant Reviews

Aderant

Cloud-based and on-premise legal case management solution

3.5/5 (14 reviews)

Pros
  • The newer Services Framework apps are now maturing to be good. The overall direction of travel with the product is encouraging.Verified ReviewerRead the full review
  • Seems reliable and has features we use all the time. It is also nice we are able to add our own functions.Verified ReviewerRead the full review
  • Liked the functionality of the program, did not like that the program required it's own separate server.Melissa M.Read the full review
Cons
  • You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations.Dawn M.Read the full review
  • There customer service is horrendous. To quote my IT guy, "I have no idea how this company stays in business.Lance S.Read the full review
  • The worst is figuring out if an invoice is paid or not.Verified ReviewerRead the full review
92%
recommended this to a friend or a colleague
Thaylissa Aird

Simple time entry

Used weekly for 6-12 months
Reviewed 2019-02-01
Review Source: Capterra

Pros
I enjoy how I am able to keep track of time and managing the billing system with ease.

Cons
Dont like that we must shut down the system in its entirety to run the bills but, only done for a small amount of time.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Solid in the legal vertical

Used daily for 2+ years
Reviewed 2020-05-12
Review Source: Capterra

Overall positive. The core app is solid and works well. The newer Services Framework apps are now maturing to be good. The overall direction of travel with the product is encouraging.

Pros
It covers all aspects of legal practice for firms of a certain size. It is solid as a core for building a legal practice And easily customisable to handle localisation. Allows augmentation using the core data and has a well documented data dictionary which helps with custom reporting and BI.

Cons
Upgrades are challenging and QA needs to improve. Complexity can be daunting making it harder to fully skill up technical teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dawn Mooney

Limited Customization is the Biggest Problem

Used daily for 2+ years
Reviewed 2017-04-14
Review Source: Capterra

We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic

Pros
Ease of use, customer service has definitely improved

Cons
Limited on customizations and software is definitely not made for mass tort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Gwen Hess

Intuitive, thorough, innovative and reliable

Used daily for 2+ years
Reviewed 2017-06-12
Review Source: Capterra

Pros
User friendly and the migration to Microsoft based workflow technology is a step in the right direction. Very cutting edge and progressive, because they LISTEN to their customers.

Cons
Lack of support in the above mentioned workflow technology. Seems that they want to market and sell it but don't completely understand it and have problems troubleshooting it. Another area of challenge is their professional services. Upgrades ' enhancements are difficult to accomplish due to lack of talented PS staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tracy Lord

Customizable Case Management Software

Used occasionally for 2+ years
Reviewed 2018-12-14
Review Source: Capterra

I was lead in customizing, training, and developing Adherant in my firm.

Pros
The ability to customize this software for different case types alone makes this one of the best products out there. For instance, a worker's compensation case has different requirements than a tort case. The ability to assign clients/experts/witnesses/other involved people to a case, and then be able to see which individual unrelated cases they may be assigned to is also excellent. Finally, the ability to create specific forms that can be merged with case information stored in the program takes hours of grunt work off your shoulders

Cons
The billing module is terrible and needs a lot of work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melissa Moore

aderant for large offices

Used occasionally for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

overpriced for quality and ease of use seems to be outdated

Pros
liked the functionality of the program, did not like that the program required it's own separate server

Cons
overkill for the use of what our firm required, personal injury lawyers recommended it when our firm added that area of practice but it was extremely expensive and never worked the way we would have utilized it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Julie George

I love you, I love you not.

Used weekly for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

Overall, it does what I need it to do. I'm continually asking finance for help in finding what I need, but usually, I can get a hold of the stats I'm looking for.

Pros
Aderant allows me to search for an see all attorney activity in one place. I can see hour and dollar figures in one place when I need it through Aderant Expert. After a bit of self-training, I was able to figure out the structure of the application pretty easily.

Cons
Information can get quickly buried and the Aderant Expert app is hardly user-friendly. I often have to dig through lots of info to find what I need and running reports is nearly impossible. Searching for clients and timekeepers is also a mess.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Anonymous

Aderant

Used daily for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

I enjoy the program. Seems reliable and has features we use all the time. It is also nice we are able to add our own functions!

Pros
Time entry - time entry is easy to find and use

Cons
The worst is figuring out if an invoice is paid or not!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cathy Unger

DO NOT SPEND YOUR MONEY-TERRIBLE CUSTOMER SERVICE

Reviewed 2016-10-17
Review Source: Capterra

There are other software programs out there. I am completely disappointed with the customer service I received. Waited almost a year for a phone call after several emails and messages in need of support and got no one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Lance Stevens

Truly an awful company

Reviewed 2015-09-28
Review Source: Capterra

We used the CP product before Aderant took it over. There customer service is horrendous. To quote my IT guy, "I have no idea how this company stays in business."

Rating breakdown

Ease of use
Customer support

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Anonymous

Aderant for you!

Used daily for 2+ years
Reviewed 2019-05-16
Review Source: Capterra

When receiving a call from a client , I was able to address contract issues, billing, retainers, coding and an aging. That is timely therefore priceless.

Pros
The ease of entering billing charges, codes and notes and statements.

Cons
Nothing at all. Customer service sometimes was not as fast as I wanted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frank Stransky

Aderant

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: Capterra

Pleased.

Pros
Its ability to be customized in ways that can follow our client guidelines.

Cons
It tends to be slow from time to time. Also, I don't like how only one window can be open at one time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Complex, Good Support

Used weekly for 1-2 years
Reviewed 2018-12-27
Review Source: Capterra

The complexity of this product makes it difficult to embrace as a new user, but provides many options for customization to your environment. All of my interactions with support have been positive.

Pros
This software product allows for extensive customization.

Cons
This product can be complex and cumbersome.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jeff Soud

I Wanted To Buy and Left 3 Voice Messages

Reviewed 2016-06-13
Review Source: Capterra

I wanted Client Profiles and leaned they were bought out and renamed Aderant. So I visited their website, filled out the online form for a member of the sales team to call me and sell me their product. Ashley called and left a message. I've tried to call her 3 times and left two messages. I've tried to call the main number twice and get someone else, leaving a message once. All of this over a period of two weeks. No return calls. No effort to sell. And based on the review, I'm moving on. Good luck Client Profiles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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