Captorra Features

Captorra

Case intake and lead management solution for law firms

4.47/5 (15 reviews)

Captorra Feature Summary

  • Call-specific questionnaires
  • Turn-down process automation
  • Customizable dashboards
  • Signup package management
  • Document management
  • Automated workflows
  • Lead follow-up automation
  • Email marketing
  • Referral management
  • Text messaging
  • Status tracking
  • Reporting
  • Document assembly
  • Marketing analytics
  • Unlimited call scripts
  • Marketing list creation
  • Unlimited custom fields
  • Drip campaigns
  • Customizable email templates
  • Electronic signature integrations

Competitor Feature Comparison

Call Scripting
Campaign Analysis
Custom Fields
Custom Landing Pages
Customizable Templates
Document Automation
Drip Marketing
Electronic Signature Capture
Email Distribution
Email Templates
Mailing List Management
Referral Tracking
SMS Integration
Status Tracking
Summary Reports
Visit WebsiteCompare App
Call Scripting
Campaign Analysis
Custom Fields
Custom Landing Pages
Customizable Templates
Document Automation
Drip Marketing
Electronic Signature Capture
Email Distribution
Email Templates
Mailing List Management
Referral Tracking
SMS Integration
Status Tracking
Summary Reports
Visit WebsiteCompare App
Call Scripting
Campaign Analysis
Custom Fields
Custom Landing Pages
Customizable Templates
Document Automation
Drip Marketing
Electronic Signature Capture
Email Distribution
Email Templates
Mailing List Management
Referral Tracking
SMS Integration
Status Tracking
Summary Reports
Visit WebsiteCompare App

Captorra Feature Reviews

12 reviewers had the following to say about Captorra's features:

Stephanie Jones

Expensive and doesn't do everything they promised

2019-10-02

The concept is great and I really wanted it to work, but it just doesn't deliver. The reports are wonky and they don't have the basic reports ready for you that any firm would need.

Pros

Docusign Texting directly from the intake screen. Tracking intakes.

Cons

Creates duplicate parties in our case management system (when existing clients have a new case).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Hi Stephanie. We sincerely appreciate your feedback. We are sorry to hear of your frustrations with the system as we have made a very conscious effort to get your group to utilize the application in the most advantageous way like our other clients. Please always know that we are here to assist in any way we can to improve your experience.

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Eric Farber

Excellent company and people at the company. Expensive but helpful

2017-06-08

Organized lead management and follow up

Pros

It's an easy to use product for our intake team.

Cons

I don't like that it's built on Microsoft Dynamics - not my favorite platform. There are some basic tech functions that could be better, however for a high volume legal firm it's probably the best stuff out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thank you for the kind review and positive feedback Eric!

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Zach Boykin

Needs a lot of work

2019-10-02

Pros

It was supposed to integrate with Needles Case Management software.

Cons

It does not actually integrate with Needles Case Management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thanks for leaving your review and feedback Zach. We hate to hear your dissatisfaction with the system as we have numerous clients that use Needles that are extremely satisfied with the solution. Our primary goal with the application is to help firms sign more cases. We are happy to discuss and assist your group in any way possible moving forward.

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John Foy

Captorra is dedicated to my success!

2015-08-31

They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Josh Parilman

Captorra is ESSENTIAL to my firm!

2015-08-31

Since implementing Captorra our new case sign ups have increased by over 60%.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thank you for the kind words Josh! It is a pleasure working with your firm.

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Jake Glodek

Glen Lerner Injury Attorneys LOVES Captorra!

2015-09-01

CONS: - While accessible via mobile device, it does not yet have a Mobile App

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Crystal Martinez

Captorra has streamlined our case intake department

2015-09-01

Captorra's automated features have streamlined our intake process and made our firm more efficient in handling high volume case intake.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Glen Lerner

Increases sign ups!

2015-08-31

I started signing up more cases immediately.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bonnie Niver

Outstanding and Seamless Solution

2015-08-31

Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thank you for the kind words Bonnie! It is a pleasure working with your firm.

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David Dowd

I've experienced Captorra with three different firms

2015-09-02

The tools to convert leads are all there.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Vivian Ortega

Captorra! - Finally a product that helps.

2015-09-07

It has greatly increased our ability to track marketing and we can better focus in the areas where our marketing is weak.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline Wallace

Great software

2019-04-23

Pros

easy use user friendly clear and functions well

Cons

wish all my software was so nice very user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more