Captorra Features

Captorra

Case intake and lead management solution for law firms

4.47/5 (15 reviews)

Competitor Feature Comparison

API
CRM
Calendar/Reminder System
Call Scripting
Campaign Analytics
Campaign Management
Cataloging/Categorization
Client Management
Client Portal
Contact Database
Contact Management
Customer Support
Customizable Fields
Customizable Templates
Data Import/Export
Document Automation
Document Management
Document Storage
Drip Campaigns
Electronic Signature
Email Distribution
Email Management
Email Templates
FAQ
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Mailing List Management
Marketing Automation
Mobile Access
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Referral Tracking
Reporting/Analytics
SMS Messaging
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Status Tracking
Summary Reports
Task Management
Territory Management
Third Party Integrations
Web-based Deployment
Workflow Management
Visit WebsiteCompare App
API
CRM
Calendar/Reminder System
Call Scripting
Campaign Analytics
Campaign Management
Cataloging/Categorization
Client Management
Client Portal
Contact Database
Contact Management
Customer Support
Customizable Fields
Customizable Templates
Data Import/Export
Document Automation
Document Management
Document Storage
Drip Campaigns
Electronic Signature
Email Distribution
Email Management
Email Templates
FAQ
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Mailing List Management
Marketing Automation
Mobile Access
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Referral Tracking
Reporting/Analytics
SMS Messaging
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Status Tracking
Summary Reports
Task Management
Territory Management
Third Party Integrations
Web-based Deployment
Workflow Management
Visit WebsiteCompare App
API
CRM
Calendar/Reminder System
Call Scripting
Campaign Analytics
Campaign Management
Cataloging/Categorization
Client Management
Client Portal
Contact Database
Contact Management
Customer Support
Customizable Fields
Customizable Templates
Data Import/Export
Document Automation
Document Management
Document Storage
Drip Campaigns
Electronic Signature
Email Distribution
Email Management
Email Templates
FAQ
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Mailing List Management
Marketing Automation
Mobile Access
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Referral Tracking
Reporting/Analytics
SMS Messaging
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Status Tracking
Summary Reports
Task Management
Territory Management
Third Party Integrations
Web-based Deployment
Workflow Management
Visit WebsiteCompare App

Captorra Feature Reviews

12 reviewers had the following to say about Captorra's features:

Stephanie J.

Expensive and doesn't do everything they promised

2019-10-02

They want you to buy licenses for each user, which are expensive, so then the rest of our staff doesn't have access to the system if in a pinch and an intake person isn't available.

Pros

Docusign Texting directly from the intake screen. Tracking intakes.

Cons

Creates duplicate parties in our case management system (when existing clients have a new case).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Hi Stephanie. We sincerely appreciate your feedback. We are sorry to hear of your frustrations with the system as we have made a very conscious effort to get your group to utilize the application in the most advantageous way like our other clients. Please always know that we are here to assist in any way we can to improve your experience.

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Zach B.

Needs a lot of work

2019-10-02

Pros

It was supposed to integrate with Needles Case Management software.

Cons

It does not actually integrate with Needles Case Management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thanks for leaving your review and feedback Zach. We hate to hear your dissatisfaction with the system as we have numerous clients that use Needles that are extremely satisfied with the solution. Our primary goal with the application is to help firms sign more cases. We are happy to discuss and assist your group in any way possible moving forward.

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Eric F.

Excellent company and people at the company. Expensive but helpful

2017-06-08

Organized lead management and follow up

Pros

It's an easy to use product for our intake team.

Cons

I don't like that it's built on Microsoft Dynamics - not my favorite platform. There are some basic tech functions that could be better, however for a high volume legal firm it's probably the best stuff out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thank you for the kind review and positive feedback Eric!

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John F.

Captorra is dedicated to my success!

2015-08-31

They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jake G.

Glen Lerner Injury Attorneys LOVES Captorra!

2015-09-01

- Monthly cost of License. EXPERIENCE: We at GLEN LERNER INJURY ATTORNEYS have had a wonderful experience working to bring Captorra to our Firm.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Josh P.

Captorra is ESSENTIAL to my firm!

2015-08-31

Since implementing Captorra our new case sign ups have increased by over 60%.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thank you for the kind words Josh! It is a pleasure working with your firm.

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Crystal M.

Captorra has streamlined our case intake department

2015-09-01

Captorra's automated features have streamlined our intake process and made our firm more efficient in handling high volume case intake.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Glen L.

Increases sign ups!

2015-08-31

I started signing up more cases immediately.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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David D.

I've experienced Captorra with three different firms

2015-09-02

The tools to convert leads are all there.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bonnie N.

Outstanding and Seamless Solution

2015-08-31

Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Captorra


Thank you for the kind words Bonnie! It is a pleasure working with your firm.

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Vivian O.

Captorra! - Finally a product that helps.

2015-09-07

It has greatly increased our ability to track marketing and we can better focus in the areas where our marketing is weak.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Jacqueline W.

Great software

2019-04-23

Pros

easy use user friendly clear and functions well

Cons

wish all my software was so nice very user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more