ePACT Reviews

I like the ease of the software. You have access to the student medical, emergency and authorized pickup and contacts at you fingertips. Very easy for the staff to learn and navigate.

This software was very easy to use and very easy for the parents to use also. There were a couple of parents who had problems upload their child's picture. Some people had problems with the phone number. It does not let you know not to add spaces or dashes with the phone number. Some parents also got hooked up with emergency and authorized pick ups address. They would not putting it in and it would not let them continue. It should not address is required.

Thanks for taking the time to leave us a review, Cheri! We'll be sure to share your feedback with our Product Team with regards to additional guidance within the system. The requirement for addresses on emergency and authorized pick-up contacts is set by the organization/administrator, usually for licensing, legislative, or insurance requirements - it's part of the form approval process when your ePACT account is set up. Thanks again for using ePACT and please don't hesitate to reach out with questions or support needs at any time!

We used to collect paper emergency and permission forms from every participant, for every camp, for each of the 10 weeks of summer and the camp staff had to carry around a giant binder filled with forms! ePACT resolved this for us. No more storage issues, no more thick and heavy binders, forms are filled out in advance so we didn't have long lines at check in, info is safeguarded on our tablets and can't get lost. At the end of the season we export the files to a little thumb drive and store it...no more boxes and boxes of forms!

Some fields are hard coded and we can't change them. For example, in the allergies section, we are most concerned with life threatening allergies...some families list ANY allergy (allergy to hamsters, pollen, etc.). When a family lists something in this category the participant is flagged. It would be great if this could be emphasized as a life threatening allergy.

Thanks for leaving such a glowing review, Tamiko! We'll be sure to pass on your comments to our Product Team.

Saves electronic sign ins, eliminates paper, personalization to questions, record access offline

Several enhancements could be made. Requesting them as they come up and staff is great about listening and implementing. Could be faster. More features are needed on computer that are only available on the app. Example creating a sign in sheet. A lot of accounts incomplete and people don't know why so it needs to be very known to customer what they are missing so we can download files.

Thanks for taking the time to leave us a review, Meredith! The Check In, Check Out feature was launched with a focus on mobile devices due to the initial needs expressed by our clients - there are additional phases coming for the feature and we'll be sure to pass on your feedback to our Product Team. For families that are unsure of what they are missing, there are red exclamation points on the...

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very accessible Very helpful to get in contact with parents in program easy use

That you cant view a profile while it is labeled outstanding. takes every email from an account in ACTIVE NET even if the email is not valid

Thanks for taking the time to leave us a review, Sarah! The privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We rely on the ACTIVE Net data for information to sync with ePACT through our API, so unfortunately, if information has been entered incorrectly by the family at registration, it will transfer over to ePACT. Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

It's mobile-friendly. I find it quick and easy to update a profile. I don't have to redo the entry each year. I can send reminders to people. You can easily download your team roster and details if you are in a place that does not have wifi. Also, the family owns their own entry so they can use it with any participating organization. Someone has also given thought to different family situations whether they be blended (and a parent only needs access to some of the household and not all of the kids in the home) or if two people are co-parenting and do no live together or correspond. THey can have their own access and do so without having to share and account. Also, the supplier is local so we were able to do in-person training. The data is secure and stored with epact.

Nothing bad. Looking forward to having it integrate with our registration website. Right now it is a second step for people to complete. Also, it does require a lot of battery and data to run the application. I think there needs to be more awareness about this app. It is used in many rec centres and other communities but many families still don't know the brand and the power of using this app. The data is very secure, steps and precautions are in place and that is good for us to tell our members, but it is also great for a third party to also highlight.

I love the ability to upload, by both myself and parents, insurance documents, doctors notes, and detailed instructions or explanations on dealing with a medical issue our athletes have. The flagging for concerns is also a nice touch and searching for athletes with a specific medical condition is an added benefit too. It allows us to ensure we're extra prepared for groups that tend to see a bit more of one medical issue over another or to create groups based on groups of athletes experiencing similar return to play protocols/prescriptions. Assigning coaches to teams and groups is incredible - I know that my coaches have the most up to date and relevant info, making it a bit more manageable for them and buy in to use the program much easier.

The look or interface of the app is a bit rough, but it's come along way over the years and it has everything detailed on the page and, important to me, a quick link to the files. It's tough to come up with a con!

-Easy for families to use and understand -Simple and functional -Easy to navigate and easy for staff to learn

-Families often miss the submit option at the end of the report, requires follow up from time to time -Would like to have the option to change the User ID

Thanks for taking the time to leave us a review, Courtney! We're so glad that both staff and families are finding ePACT helpful in the collection and management of critical information for your programs. We'll be sure to share your valuable feedback with our Product Team. Thanks again for your review, and please don't hesitate to let us know how else we can support you, your staff, and your families!

The ease of use and ability to access records conveniently and securely is really great. In particular, ePACT makes things simple for our members (parents of minor hockey players) to complete medical records and provide information our individual team Safety Managers need in order to deal with injuries as they occur, and track medical information while attending to injury recovery.

From an administrator perspective, it would be nice to have a dashboard that has a more graphic or visual way to reflect the status of your membership. The ability to output files as an administrator is somewhat limited so customized report generating might be a good option to consider.

Thanks for taking the time to write us a review, Jason! We'll provide your valuable feedback to our Product Team about the graphic representation of membership (currently we have a standard counter). We do have Advanced Reporting that allows administrators to generate custom reports, but we understand that sometimes clients might need something a little more specific than we can offer - be sure to connect with your Account Manager who will be happy to guide you through the report you're looking for.

How easy it is for parents to go online to fill out the information. It is quick and easy for parents to submit their information. Parents also give us more detail when filling out the forms online than when they have used paper forms in the past.

There are some limitations in the features. For example, when searching for allergies, we haven't found a way to get a quick list of what allergies the participants have. We have to look in each participants file to see what their allergy is. There may be a way to do this, I just haven't found it yet.

Thanks for taking the time to write us a review, Channon! For allergies, you can run a filter on all allergies, or specify by the general type of allergy (environmental, food, medication) to show all records with an allergy listed. Once you've run your report, you can download it to see specific details about severity, exposure, treatment and more. Please let us know if there's anything else we can do to support your department.

Ease of use, company support, quick changes and adjustments, price

having to transfer data from one data base from another to merge accounts- wait time for families in between registering and filling out paperwork

Thanks for taking the time to leave us a review, Kelly! We're working on ways to improve your data management between databases as well as the time between registration and receiving an ePACT invitation for families. Thank you for using ePACT and please don't hesitate to reach out with additional questions or support requests!

Great that i don't have to worry about losing or finding medical information if ever needed.

Not all officials have data plans on their phones. Without data plans, these officials are not able to access ePact info.

Thanks for taking the time to write us a review, Camila! If your officials have access to Wifi (either at the arena or at home), they can download the ePACT Admin App, and sync player information to their devices so that, when they're out of Wifi range, they can still access player records and the information contained within, even without a data plan. Please let us know if there's anything else we can do to support Kerrisdale Little League, and thanks again!

User friendly, easy set up. This software helps reduce the use of paper. An extra bonus, our users can access the data base from anywhere.

There really is no cons. The general consensus from our group users is: using the software on a mobile device can be more difficult than a desktop.

Thanks for taking the time to leave us a review, Jamie! Stay tuned for updates to the ePACT experience for mobile - those are coming soon!

Ease of use and quick access. It's great to have a. Information accessible in one location and once set up it's easy for families to use for other things as well.

People not doing it. I found chasing people down over and over again frustrating, as well the people who started the forms or process and not completing it. It would be nice to have a auto reminder after 24 hrs sent vs me sending to them all the time.

Thanks for taking the time to give us a review, Aspen! We just released our auto-reminder feature so we hope that you'll find it helpful in getting your families and players engaged, and that it reduces your workload as a result. Your feedback is extremely valuable to our continued development and we'll pass this onto our Product Team.

Its easy to read and fill in, user friendly and simple

You cannot change certain details once you have opened an account only account holder can

Thanks for taking the time to leave us a review, Ramona! We're glad to hear you're enjoying ePACT, and that it's making life easier for you and your families. The privacy of our end users is our top priority, and as they have complete control over their accounts and the information within, that's why you're prevented from updating information on their behalf. Of course, if anyone ever needs help with their account, you can direct them to our Customer Success Team at 1-855-773-7228 or to our Help Center on our website. Please don't hesitate to let us know how we can continue to serve you or answer any questions you and your team might have. Thanks again!

Liked the fact that we had uniformity with questions/answers, customers will not need to complete paperwork on a yearly basis, just provide updates. Managers could see/share participant information and add comments if appropriate. Reporting filters were good

Still learning -- need to become more knowledgeable about all reporting and how best to set up future forms. There was a learning curve with customers, but I think that is to be expected with the first year of use

The software is simple to use and the customer service is off the charts. Now with the auto renewal it is great.

The least thing i like is that for a first time user take a bit to get use too. Once you do it is the best.

Thanks for taking the time to leave us a review, Scott! We're so happy to hear you're enjoying ePACT and that it's making managing your player information that much easier! We've recently updated our Help Center, so be sure to check that out on our website for resources to help anyone using ePACT, whether they're new to it, or a veteran!

App access to any player’s information from anywhere.

Reporting. Printing a report or looking for specific info on the whole group (a Y/N question they’ve completed) is not a simple or easy to find feature. Not unavailable but not as simple as it could be.

Thanks for taking the time to leave us a review, Krista! We're so happy to hear that ePACT is simplifying medical information for your association. We'll be sure to pass on your feedback about that reporting functionality to our Product Team. Thanks again for your review!

It is very user Friendly! I can access Information about the children easily, and send out e-mails to groups or individuals very quickly. I can also generate specific lists for things like Photos, or sunscreen, Ect.

That it does not integrate directly with my reg system. I have to generate sheets to do that. That is does not have a sign in sign out option.

Thanks for your review, Heather! We'll be sure to pass on your valuable feedback to our Product Team.

Streamlines our collection process of information. Notifies us when a family has made a change or updated their information.

The ability to customize the form for our facility. Ex: Providers would like to see parent information on the front page of the forms.

The software is really easy to use and very straightforward. I love the drop Dow boxes and search functions

I don't like having to delete all members at end of season and add them again. I would like tracking of emails

Thanks for taking the time to leave us a review, Natalie! While we understand that it's an extra step to remove and re-add players each season, we do this to ensure the privacy and security of users and their accounts. We'll be sure to share your feedback about email tracking to our Product Team. Thanks again!

Easy to use and administer! We purchased this for emergency purposes only. Fortunately, we've never had to use it yet... and hope we never do! So, I can't explain too much about it at this point... but the parts that i have used (administering it) have been easy and the system itself is exactly what we wanted!

Last I knew, we could not send an emergency roll-call message from thephones app. Our only purpose was for this... so I'd have to go to my mobile web-browser to send this type of message. But, again, we only purchased for emergencies so it hasn't been an issue.

The API with our existing RecTrac software made it simple and seamless for connecting the two different software systems together.

Having to use another software system. But understand that we can't have an all encompassing software.

Allows easy convenient access to health data of team members.

No ability for a manager or other 3rd party to assist members with entering information.

Thanks for taking the time to leave us a review! The privacy and security of families' data is our top priority, which is the reason you can't access a record before it's completed to help members add information. However, please ask your members to reach out to our Customer Success Team (1-855-773-7228) who can help them add any information they may not be able to add themselves. Thanks again and please let us know if there's anything else we can do to support you!

This has all the information for my team and association in one spot, and allows me to see clearly who has completed their forms and who has not

Very difficult to change the e-mail for a contact once it is in the system - many people change contact e-mails, and an easier edit function for administrators would be helpful.

Some have no trouble with it - others find it quite difficult.

Customer service is poor - took 2 days for them to get back to me when I called support.

We're happy we were able to resolve your support request, Kathy, and apologize again for any frustration you may have experienced. If you have further questions or require additional technical support, our Support Team is available via phone at 1-855-773-7228 or via email at help@epactnetwork.com - all help requests are responded to within 2 business days. For immediate answers to commonly asked questions, you can visit our Help Center any time, for a variety of resources including articles, videos, and frequently asked questions.