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Exterro E-Discovery Software Suite Logo

Electronic discovery software

Last updated: July 2024

Exterro E-Discovery Software Suite Reviews

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8 reviews

Recommended

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albana r.

Computer & Network Security, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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IT'S A SCAM! They keep finding excuses for over a month about why the system is not working, even after we paid over USD 5k. DON'T BUY!

Reviewed 4 months ago

THE WORST EXPERIENCE OUT OF ALL THE FORENSIC TOOL PROVIDERS WE HAVE BEEN TALKING TO.

Pros

A customer service employee, Hunter, was helpful.

Cons

other than that, this company is a scam. They seem not to have a product that actually works but charge customers horrendously. They keep finding excuses for why the "activation code" might not work. Today, I had enough when one of the managers seriously asked me, "Have you been using the code already? You know you can only use it once?" That reached my limit of patience. Not only are they a scam, but they also try to blame it on their customers.

WT
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Weronika T.

Furniture, 201-500 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Exterro E-Discovery Software Suite

Reviewed a year ago

My experience with Exterro E-Discovery Software Suite has been positive, as it provided a comprehensive and efficient solution for managing e-discovery processes. While there were challenges in terms of the learning curve and pricing, it significantly improved our ability to handle electronic evidence in legal cases.

Pros

One aspect I liked most about Exterro E-Discovery Software Suite was its comprehensive and integrated approach to e-discovery, providing a centralized platform for managing the entire process. The suite's powerful data analytics and advanced search capabilities greatly enhanced our ability to efficiently identify, collect, and analyze relevant electronic evidence.

Cons

One drawback I experienced was the initial learning curve associated with understanding and navigating the various modules and functionalities. Additionally, the pricing structure of the suite could be complex, and the licensing costs for certain advanced features might pose challenges for organizations with limited budgets.

LJ
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Laura J.

Pharmaceuticals, 5,001-10,000 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Exterro Legal Hold Review

Reviewed 5 years ago
Pros

Once a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed.

Cons

There is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well.

EM
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Erin M.

Government Relations, 10,001+ employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Lots of Power but How to Use

Reviewed 5 years ago

I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too.

Pros

It can process millions of documents quickly

Cons

Lack of training, assistance, and difficulty (not user friendly)

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Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exterro

Reviewed 5 years ago
Pros

What I love most is that it's user friendly. Love the layout and abilities to customize.

Cons

My least favorite thing is the reporting tool. It can be a little confusing at times.

TC
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Tanya C.

Legal Services, 10,001+ employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pros and Cons

Reviewed 6 years ago

We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources.

Pros

I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient.

Cons

The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations.

LB
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Laura B.

Airlines/Aviation, 51-200 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Exterro Review

Reviewed 6 years ago
Pros

I do like how you can tag and batch documents in the review portal and do rolling production.

Cons

It is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons.

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Verified reviewer

Renewables & Environment, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Legal hold, ECM

Reviewed 6 years ago

Excellent.

Pros

Consistent view and use across platform.

Cons

No major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade.