Filevine Pricing Plan & Cost Guide

Filevine

The Operating Core for Legal

4.6/5 (182 reviews)

Filevine Pricing

Pricing model: Subscription

Filevine is charged on a per user, per month basis.

Contact Filevine for detailed pricing and discounts.

Competitors Pricing

Rocket Matter

Starting from: 35.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ProLaw

Pricing model: One Time License
Free Trial: Available (No Credit Card required)

TimeSolv

Starting from: 17.95/month
Pricing model: Free, Subscription
Free Trial: Available

Case Master Pro

Pricing model: Subscription
Free Trial: Available

MyCase

Starting from: 49.00/month
Pricing model: Subscription
Free Trial: Available

Filevine Pricing Reviews

Pros

  • Overall experience with Filevine has been amazing. Everyone in the office seems to love it and it works very smoothly with what we use it for.Kimberly I.Read the full review
  • Everything can be customized. The text features are great too, it's always so nice to be able to read back and reference texts between the client and attorney or the client and myself.Kimiko W.Read the full review
  • The flexibility of Filevine to match our firm's specific needs has been wonderful. The Filevine Outlook extension is particularly helpful in aiding communications.Hannah G.Read the full review

Cons

  • I made an error by entering some info into the wrong project - I was unable to delete it.Kimberly D.Read the full review
  • They are unresponsive to these concerns, with their standard response being that we should just do more training. The system is clumsy and the customer service is awful.Michael T.Read the full review
  • So in addition to wasting all the money we spent on training, we wasted a full day of work.Michael T.Read the full review
93%
recommended this to a friend or a colleague

10 reviewers had the following to say about Filevine's pricing:

Artin N.

The best

Used daily for 1-2 years
Reviewed 2021-02-25
Review Source: Capterra

Pros
Ease of use, ease of customizing and catering it for your specific needs; the fact that filevine is always updating the system to make it easier for us, adding better features, etc.

Cons
Nothing. The price for some things could be cheaper, but that's about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Efrain R.

A good all around product but needs some more work.

Used daily for 1-2 years
Reviewed 2021-09-03
Review Source: Capterra

Overall it's better than most software I've tested/demo, but pricing is a bit out of tune with smaller firms.

Pros
The customization and ability to control many aspects of the projects from top to bottom.

Cons
There are many hurdles to get from point A to B when the idea isn't implemented into the software. Also, the way you make everything a la cart for services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michal L.

Excellent features and flexibility for personal injury firms

Used daily for less than 6 months
Reviewed 2017-07-20
Review Source: Capterra

Excellent usability for a personal injury firm.

Pros
Flexibility: Filevine offers superior flexibility. Firms can pick what they want and how it's set up. Help with set-up: Filevine assigns a dedicated rep to each firm. The rep will handle set up so the firm doesn't have to. Yay! (I set up our last system myself.) Intuitive, visual structure: Distinct sections for the things that matter to PI firms (settlements, damages, negotiations, intake, etc.). You get to choose which sections you want. Text to clients from the file: Excellent handling of clients texts. SaaS: Unlimited storage, regular updates.

Cons
Email handling: Emails are saved to files via forwarding or a bcc to a Filevine email address. Okay, but not great. Email attachments must be downloaded and saved, then attached. Cost: Filevine is definitely not the least expensive solution (but not the most expensive, either).

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Justin B.

Great, responsive support with simple to use task flow

Reviewed 2015-12-03
Review Source: Capterra

We looked into a number of databases prior to deciding Filevine was the one. The key factor that attracted us to Filevine was that it was affordable and they did not charge an outrageous sum to set the company up in the system. Competitors were charging several thousand and the guys at Filevine made sure we could be up and operation without the headache or cost that attached to other programs. The interface is easy to use and the newly created custom report feature adds more bang for the buck. For a small firm, this is the database to have. For the larger firms, this program works beautifully and comes at a better price point. We have several thousand clients in the database and it functions wonderfully.

Rating breakdown

Ease of use
Customer support

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David H.

Easy to Navigate

Reviewed 2015-12-03
Review Source: Capterra

The program allows for staff to pick up navigation very easily. Low amount of training required to learn the software at a basic level.

Rating breakdown

Ease of use
Customer support

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Richard W.

Run - Do Not Walk - From Filevine

Used occasionally for 1-2 years
Reviewed 2020-04-09
Review Source: Capterra

Using Filevine was a waste of a year that I wish I could have back. A complete disaster. Make sure you have a backup of all documents you give them or upload into Filevine. My experience with Filevine is that they check ethics at the door and will say and do anything for a sale. They only hold the keys to all of your practice's information and documents, so best of luck with that.

Pros
Literally nothing. At the end of the day, Filevine was the most expensive version of Dropbox or Box - not a practice management solution - possible, so, if that is of any interest, read on.

Cons
Filevine indicated to me that they were very experienced at migrating data over from the practice management software I had been using. A YEAR AFTER retaining Filevine, it was still NOT done and was a complete disaster. If you ever want to see your documents again, run - do not walk - from Filevine. A YEAR after retaining Filevine, they still had not done any of the customization that they promised, which was a large part of the inducement to retain them. Unless you are a programmer or merely want the most expensive version of Dropbox or Box possible, run - do not walk - from Filevine. I am NOT kidding or exaggerating about this last one: I signed up for a year's worth of service and cancelled after the year was up, for the above reasons. They then tried to tell me that I was actually in a 3 year contract! The agent who signed me up apparently CHANGED my agreement when he sent it to me via Docusign, so that he could make a sale. Run - do not walk - from Filevine. Even despite all that is underway with the coronavirus pandemic, Filevine has the time to constantly badger me to pay for 3 years of service, despite knowing of their intentional misrepresentation and fraud, and despite their knowing that I do not use Filevine at all, given the above. They even sent someone (a collector) not to my office, but to my home! Who does that? I have used Clio and Smokeball and have never had these kind of issues. Run - do not walk - from Filevine.

Response from Filevine


Hi Richard, in looking at your experience, we'd love to address a few items. We reached out many times and were unsuccessful in reaching you, and even flew our Director of Implementation to San Diego to help you design your template to fit your needs. The visit was pre-planned and confirmed with you, but we are sorry if it still seemed a surprise. These efforts, along with many trainings and hours of consultation given, were all intended to help you create a workflow that you would be satisfied with. We still wish to uphold our offer to help and can do so at any time. As mentioned, your migration was indeed from a system we've handled many times successfully. Unfortunately, they were unwilling to release the data you were looking for. We're sorry this affected your experience so deeply. Regardless of the source of confusion, we're sorry to hear there was so much dissatisfaction around your experience. We still have open doors ready to assist you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ana B.

Excellent Training and Implementation of updates

Used daily for 2+ years
Reviewed 2020-05-21
Review Source: Capterra

Excellent Document Management program.

Pros
Trainers [SENSITIVE CONTENT HIDDEN] are extremely knowledgeable of Filevine and have a very good idea of the needs of a personal injury firm. They have been very helpful and have made our process easy and friendly.

Cons
So far, I don't have anything negative to say other than I find the Quickbooks integration expensive.

Response from Filevine


Thanks so much for the positive review Ana!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nicole S.

This software checks all the important boxes for case management and document management!

Used daily for 1-2 years
Reviewed 2021-09-09
Review Source: Capterra

Our business runs more efficiently with the use of this software. While the cost is higher than some alternatives, we couldn't find anything else like it on the market.

Pros
This is an intuitive software that allows for great customization. It's as good as your team makes it with ongoing upgrades released regularly.

Cons
PDF editing could be better with improved features and more intuitive menu. The calendar syncing to Outlook still needs improving.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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DAWN R.

FileVine Rocks!

Used daily for less than 6 months
Reviewed 2020-02-19
Review Source: Software Advice

FileVine has finally brought our firm into the 21st Century!! We are now able to streamline our intake/sign-up process; easily manage/maintain our documents bringing us closer to our goal of being a paperless office; more efficiently communicate with our clients; and keep our paralegals on track with managing case loads. The sales team and support staff were absolutely amazing! [SENSITIVE CONTENT HIDDEN] and the rest of the FileVine team went above and beyond to accommodate our firm, including, providing 3 separate demos to make sure EVERYONE involved in the decision making understood what was going on. LOVE. FILEVINE.

Pros
Extremely user friendly. Input and updates to case info super quick and easy. The most efficient CM software I've used in the 25 years of being a paralegal. LOVE the customization

Cons
Honestly haven't found anything I don't like yet. Only thing I would like to see...only to accommodate some of our old-school staff, is some type of integration or syncing with QuickBooks. I believe it is available but is time consuming (on the programming end) and expensive?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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EOWYN P.

SO MUCH BETTER THAN MOST

Used daily for less than 6 months
Reviewed 2019-11-01
Review Source: Capterra

ALTHOUGH THEY ARE VERY NICE, THEY DO NOT NEARLY HAVE ENOUGH STAFF. THEY ESPECIALLY DO NOT HAVE ENOUGH KNOWLEDGEABLE STAFF. IMPLEMENTATION WAS A STRUGGLE AND I HESITATE TO ASK FOR ANYTHING BECAUSE NOTHING HAPPENS. HOWEVER THE PROGRAM ITSELF HAS BEEN GREAT NOW THAT IT IS IMPLEMENTED (IT TOOK OVER 9 MONTHS FOR US TO GET UP AND RUNNING AND COST A LOT IN ADDITIONAL SOFTWARE AND OVERTIME FOR OUR STAFF).

Pros
CUSTOMIZATION (A BIG ONE), REPORTING, EASE OF TRAINING/LEARNING FOR STAFF, KIND CUSTOMER SERVICE, SYNCING WITH OUTLOOK, DOCUMENT DRAFTING AND ORGANIZATION, STAFF PRODUCTIVITY MONITORING, DOCUMENT MERGING AND EASE OF CREATION OF TEMPLATES (ALTHOUGH MAKE SURE YOU UNDERSTAND IT FULLY BEFORE YOU BEGIN OR YOU WILL HAVE TO CREATE THEM OVER AND OVER).

Cons
CERTAIN THINGS DON'T MAKE SENSE AND CAN'T BE CHANGED. EX. NO SPOT FOR SUBRO LIENS IN THE DRAFT CLOSING TAB, SORTING OF REMINDERS IS OLDEST TO NEWEST AND YOU CANNOT FILTER FOR OPEN REMINDERS (SO YOU HAVE TO SCROLL FOREVER ON AN OLDER CASE TO GET TO THE OPEN REMINDERS), CAN ONLY ASSIGN ONE COST/TRUST ACCOUNT PER ORGANIZATION FOR SYNCING WITH QB (EVEN THOUGH IRS REQUIRES A SEPARATE ACCOUNT PER CLIENT FOR COSTS AND THE BAR REQUIRES A SEPARATE ACCOUNT PER CLIENT FOR TRUST). DO NOT SWITCH TO QB ONLINE SOLELY TO SYNC WITH FV. NOT WORTH IT AND YOU CANNOT SWITCH BACK. CHOOSE YOUR INTERNAL IMPLEMENTATION PERSON CAREFULLY. NEEDS TO BE SOMEONE THAT IS TECH SAVVY, FAMILIAR WITH YOUR PRACTICE AND HAS THE TIME TO DEDICATE 3 MONTHS MINIMUM TO ONLY THAT. GET THAT PERSON A TEMP ASSISTANT FOR 3 MONTHS. THEY'LL NEED IT. BECAUSE OF THE CUSTOMIZATION, THEY REALLY DO NOT LEAD YOU THROUGH IMPLEMENTATION. YOU DRIVE THAT TRAIN AND YOU ARE THE PROJECT MANAGER. DO NOT RELY ON THEM TO GUIDE YOU.

Response from Filevine


Hi Eowyn, thanks for taking the time to leave a review. We're sorry that implementation was a difficult process for your firm. We hope to continue making improvements to our implementation process so that things are smoother in the future, but we're glad to see that you're getting value now that everything is set up.
We read through the issues you reported and spoke with our team. Your Customer Success Manager and our Head of Support said they had a few ideas in mind to could help. Our Director of Solutions Engineering also mentioned they'd be happy to take a look to find ways we can improve the setup or workflow. Let us know if you're interested in hopping on a call.
Thanks again for being an awesome customer. We hope that we can continue to make Filevine even better for your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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