Firm Central Features

Firm Central

Law practice management software with billing and invoicing

3.73/5 (62 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Automatic Backup
Automatic Billing
Bank Reconciliation
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Case Defined Timekeepers
Case Management
Case Notes
Client Management
Client Portal
Collaboration Tools
Completion Tracking
Compliance Management
Conflict Management
Contact Database
Contract/License Management
Credit Card Processing
Customer Database
Customer Statements
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Deadline Management
Docket Management
Document Automation
Document Classification
Document Generation
Document Management
Electronic Payments
Electronic Signature
Email Management
Expense Tracking
Full Text Search
General Ledger
Invoice Management
Invoice Processing
Legal Case Management
Microsoft Outlook Integration
Mobile Access
Multi-Location
QuickBooks Integration
Records Management
Reminders
Reporting & Statistics
Rules-Based Scheduling
SSL Security
Secure Data Storage
Staff Calendar
Status Tracking
Summary Reports
Task Management
Task Progress Tracking
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timer
Trust Accounting
Two-Factor Authentication
Version Control
Workflow Management
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API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Automatic Backup
Automatic Billing
Bank Reconciliation
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Case Defined Timekeepers
Case Management
Case Notes
Client Management
Client Portal
Collaboration Tools
Completion Tracking
Compliance Management
Conflict Management
Contact Database
Contract/License Management
Credit Card Processing
Customer Database
Customer Statements
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Deadline Management
Docket Management
Document Automation
Document Classification
Document Generation
Document Management
Electronic Payments
Electronic Signature
Email Management
Expense Tracking
Full Text Search
General Ledger
Invoice Management
Invoice Processing
Legal Case Management
Microsoft Outlook Integration
Mobile Access
Multi-Location
QuickBooks Integration
Records Management
Reminders
Reporting & Statistics
Rules-Based Scheduling
SSL Security
Secure Data Storage
Staff Calendar
Status Tracking
Summary Reports
Task Management
Task Progress Tracking
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timer
Trust Accounting
Two-Factor Authentication
Version Control
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Automatic Backup
Automatic Billing
Bank Reconciliation
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Case Defined Timekeepers
Case Management
Case Notes
Client Management
Client Portal
Collaboration Tools
Completion Tracking
Compliance Management
Conflict Management
Contact Database
Contract/License Management
Credit Card Processing
Customer Database
Customer Statements
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Deadline Management
Docket Management
Document Automation
Document Classification
Document Generation
Document Management
Electronic Payments
Electronic Signature
Email Management
Expense Tracking
Full Text Search
General Ledger
Invoice Management
Invoice Processing
Legal Case Management
Microsoft Outlook Integration
Mobile Access
Multi-Location
QuickBooks Integration
Records Management
Reminders
Reporting & Statistics
Rules-Based Scheduling
SSL Security
Secure Data Storage
Staff Calendar
Status Tracking
Summary Reports
Task Management
Task Progress Tracking
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timer
Trust Accounting
Two-Factor Authentication
Version Control
Workflow Management
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Firm Central Feature Reviews

25 reviewers had the following to say about Firm Central's features:

Bryce Edward P.

A great system that may one day be magnificent.

2018-05-10

Time/Expense billing and accounting.

Pros

Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard.

Cons

For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites).

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Mr. Edward,
We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

Read more
Kim G.

Customer service has been great, very responsive when I have had problem/question.

2017-05-19

Pros

Invoicing is so much easier with Time and Billing.

Cons

We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hello Ms. Grayson,
Thank you for your review and your comments regarding Firm Central. I will share your feedback with the development team especially as it relates to searching and documents and have a Product Specialist follow up with you to get more specific details. Thank you for being a valued customer!

Read more
Nimisha P.

Verified Reviewer

Not worth the cost

2018-03-15

Pros

You can use the calendar, task management, it is a secure portal and for billing and invoicing.

Cons

It does not provide the best way to use the system and nor is it client friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
Robert L.

Firm Central by Bob L

2016-09-02

I like my client dashboards and the daily email conversations that get me more case information without all the wasted time of phone calls or personal interviews.

Pros

VPN email; ease of sharing documents with who I choose; the fact that my clients have their own dashboard and digital file with all of the documents and communications that I have in my file.

Cons

Sometimes my emails to clients are limited on the Client Portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Firm Central

No.

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to the product team.

Read more
James T.

We have been using since May and like the product quite well.

2017-10-09

Efficiency and reasonably easy to use.

Pros

What we like best about the product is the integration of the case management software and the billing software.

Cons

It has caused auto fill of email addresses on outlook to not work correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Tomkins,
Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer!

Read more
Michael R.

Project management team has been incredible and made our transition seamless.

2018-05-30

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Pros

I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation.

Cons

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hello Michael,
Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

Read more
Carol C.

Great product.

2016-10-18

I highly recommend Firm Central to anyone looking for one comprehensive software package to handle document management, calendars and time and billing.

Pros

One program does everything we need.

Cons

Would like time entry to have a repeat last client/matter function so that I could enter multiple time entries on same day for same client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Thank you, Carol for the wonderful review. We appreciate your valuable feedback and will pass your suggestion along to the product development team.

Read more
Jennifer W.

Good product, but not as easy to use as was anticipated.

2017-09-29

Having all case components centralized in one location.

Pros

Having every aspect of a case in one central location, i.e. calendar, contacts, specific case information, billing, research..

Cons

The product could use some streamlining to make it easier to use and faster to go from document to document or in and out of billing, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Wyatt,
Thank you for taking the time to provide a product review. We understand that this software is complex and if you need additional training we do provide unlimited complimentary training with the service. We appreciate your feedback on how we can improve the system and will take note of your comments as we prioritize our enhancements. Thank you for being a valued customer!

Read more
Mark H.

Firm Central has organized my practice

2016-08-15

firm central has proved to be a very helpful and effective tool for my practice.

Pros

Additional, firm central is a very comprehensive management and billing tool that has cut the time required to complete the various administrative tasks required of a solo practitioner running a criminal defense practice.

Cons

the lack of integration between google calendar and the calendar on firm central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Thank you so much for your review! We are happy to hear that Firm Central has helped you to organize your practice and be more efficient.

We are continually working to improve the functionality and user experience for Firm Central and will pass along your feedback to the product team regarding the calendar.

Read more
Melissa B.

firm central not as user friendly as I thought

2019-02-05

Pros

client portal for access to records so that you did not have to share the documents via email with client they could log in securely to see them

Cons

so we discontinued after contract was up and changed to Clio

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Melissa,
Thank you for your review of Firm Central. We are sorry to hear that you encountered difficulty in integrating with Outlook. This is a capability of the program, provided your office uses PCs. Please let us know if we can help in any way or answer any questions about the functionality.
Best Regards and thanks for being a valued customer!

Read more
Abdelrahman Z.

Moved from Competitor

2017-03-16

This has made our firm's life much easier, I am able to access my practice management from anywhere and using any device.

Pros

Easy To use

Cons

So does flat fee billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Mr Zeini,
Thank you so much for your review of Firm Central. We are glad to hear that you are happy with the product and that it is helping your firm. We will pass along your suggestions to our product team.

Have a great day!

Read more
Ford J.

Firm & Matter Management Made Easy

2020-10-06

Overall a good bang for your buck and a solid option for some firms.

Pros

Firm Central Allows for streamlined time and billing management in an efficient manner.

Cons

I've heard set-up can be difficult but that can really depend on what system data is being transferred from and how it is managed.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher V.

I really like working with this product. It's simple to learn with responsive customer service.

2018-05-14

Pros

It's laid out well; has all the features you need for firm management; the connection with Westlaw research platforms is also very helpful.

Cons

Mastering the billing aspect takes a bit of time, but the customer service can help you with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Van de Kieft,
We are delighted to hear that you find Firm Central simple to learn with excellect customer support and that you've been able to utilize the complimentary training and resources that we provide with the product. Please don't ever hesitate to reach out for additional training or product questions you may have. Thank you very much for your business!

Read more
Kathleen C.

Waste of Time and MONEY.

2019-03-08

Bad Faith practices of Firm Central/West

Pros

the matters page is setup to provide a information on a case.

Cons

I received bills for thousands of dollars in a two month time frame for "out of network/contract" usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Collins,
We are very sorry to hear about your billing issues with Firm Central. Please let us know if we can be of assistance with straightening this out for you. Thank you.

Read more
Nate P.

Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

2019-08-26

If it was not for those seamlessly integrating with each matter it would not be worth the price.

Pros

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc.

Cons

Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Betsy F.

Hate this product

2017-10-01

Pros

Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

Cons

I have contacted the company regarding terminating the contract as they are unable to fix their program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Fischer,
We are sorry to hear that Firm Central was not a good fit for your firm and that you encountered some issues with the functionality. Based on our internal records, we did attempt to follow up with you several times to help resolve any issues and had difficulty connecting with you. We pride ourselves on excellent customer service and the customer experience is extremely important to us. Please let us know if we can assist in any way.

Read more
Amanda S.

Firm Central Review

2018-09-13

Pros

I like the ease of use that this software provides.

Cons

Sending multiple invoices to one client can be confusing to the receiving party.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hi Amanda,

Thank you very much for your complimentary review of Firm Central. We are thrilled to hear you find it easy to use and will recommend Firm Central to your peers. We will pass along your billing feedback to the product developers-- this is something they are working on. Thanks for being a valued customer!

Read more
Michael K.

I am completely satisfied with the product.

2018-05-10

Pros

I find the product very easy to use. The document storage and retrieval using Windows Explorer is great.

Cons

The calendaring software could be more streamlined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Mr. Kost,
We appreciate you taking the time to write a product review for Firm Central! We are very happy to hear that you are completely satisfied with the product. We will take your feedback regarding the calendar to the product development team. Thanks for being a valuable Firm Central customer and user!!

Read more
Janet C.

Not entirely user-friendly, but good bang for your buck

2018-12-04

Pros

The calendaring feature is great!

Cons

For events like "Court Holidays" or "Attorney Out of Office" I have to create a fake client matter and calendar it for that just so the entire office can see it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Janet,
Thanks for taking the time to write a review for Firm Central. We're glad you're finding good value with the software and it's been beneficial for your office. We're happy to say that the feature you mention below, creating non-matter events and sharing across the office is being released in Firm Central this month. Please reach out to your product specialist if you'd like assistance with training on this new functionality. Thanks for being a valued customer!!

Read more
Hector L.

The software works great, customer support staff is excellent (Mr. Andre King)

2018-02-14

Pros

The interface is very easy to use and learn, it allows you to delegate tasks to other attorneys, and it provides one central hub where everyone on the team can view updates on communications with client and work done on the case. FC team is always available to answer questions.

Cons

Also, there is no compatible smart form for intakes that would auto populate the information filled out by the client on an iPad to creating a new client under firm central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Mr. Lans,
Thank you very much for your positive review of Firm Central. We are delighted to hear you find the interface easy to learn and use. We are continually working on enhancing the product and prioritize our enhancements based on customer feedback. I will pass along your other comments to our development team. Thanks for being a valued customer!

Read more
Patricia W.

Buyer's Remorse

2020-03-24

The WL integration was a big plus, but didn't outweigh the loss of other integrations.

Pros

Love the customizable dashboard for matters and the "status" feed on each matter.

Cons

And once you sign the contract, you are stuck with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Forrest K.

Thank you Much Appreciated

2017-03-19

Our rep provided first class customer service and assistance without which I could not have on-boarded my practice in such short amount of time. Thank you.Central staff for excellent support.

Pros

Accessibility and efficiency

Cons

Less supportive for plaintiff's cases model for defense billable work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Mr Kroschel,
Thank you so much for your review of Firm Central. We are so happy to hear that you are having a good experience with your rep and customer support staff, and that you are finding Firm Central helpful to your firm. We will pass along your suggestions to the product team.

Have a great day!

Read more
Jill M. Z.

This program is easy to use because it is intuitive

2018-02-06

It saves me a lot of time because it is much easier to use than other programs.

Pros

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices.

Cons

For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Greetings Jill,

Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

Read more
Yolonda B.

Not so good

2018-01-31

If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve

Pros

Also, Firm Central is just generally a good price for a firm management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Delambert R.

Firm Central Review

2016-09-01

Sales (Dennis Petronack) and support have both been superb. Product has been helpful to the limited purposes for which I currently use it.

Pros

At this point, I am not using the billing and calendaring features.

Cons

A significant shortcoming is that one is not able to search folder metadata on Firm Central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Firm Central

Not at this time.

Source: Capterra
Helpful?   Yes   No
Read more