Firm Central Features

Firm Central

Law practice management software with billing and invoicing

3.68/5 (60 reviews)

Firm Central Feature Summary

  • Time tracking
  • Case & client history
  • Client management
  • Conflict management
  • Contact management
  • Document management
  • Scheduling
  • Trust accounting
  • Task management
  • Email management
  • Legal research
  • Daily data backups
  • Automatic email alerts
  • Manage calendar events
  • Secure law firm client portal
  • Custom Forms builder tool
  • Access Deadline Assistant in Outlook
  • Optimized for mobile devices
  • Integration with QuickBooks
  • Store records centrally
  • Encrypted data transmission
  • Built-in timer
  • Matter management dashboard
  • Billing and time tracking
  • Legal time & billing features
  • Share customized documents
  • Case and matter management
  • Track court deadlines

Legal & Law Feature Comparison

Most popular features of all Legal & Law apps

API (35 other apps)
Activity Dashboard (44 other apps)
Automatic Notifications (28 other apps)
Billing & Invoicing (31 other apps)
Calendar Management (34 other apps)
Case Management (48 other apps)
Contact Management (24 other apps)
Custom Fields (24 other apps)
Customizable Templates (24 other apps)
Data Import/Export (24 other apps)
Document Management (38 other apps)
Document Storage (41 other apps)
Document Templates (28 other apps)
Invoice Management (25 other apps)
Reminders (34 other apps)
Reporting & Statistics (30 other apps)
SSL Security (24 other apps)
Search Functionality (39 other apps)
Third Party Integration (26 other apps)
Workflow Management (27 other apps)

Competitor Feature Comparison

Firm Central Feature Reviews

25 reviewers had the following to say about Firm Central's features:

Kim Grayson

Customer service has been great, very responsive when I have had problem/question.

2017-05-19

Pros

I love the fact that the new Time and Billing syncs with QuickBooks.

Cons

We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hello Ms. Grayson,
Thank you for your review and your comments regarding Firm Central. I will share your feedback with the development team especially as it relates to searching and documents and have a Product Specialist follow up with you to get more specific details. Thank you for being a valued customer!

Read more
Bryce Edward Pagel

A great system that may one day be magnificent.

2018-05-10

Time/Expense billing and accounting.

Pros

Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard.

Cons

For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Mr. Edward,
We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

Read more
Nimisha Patel

Verified Reviewer

Not worth the cost

2018-03-15

Pros

You can use the calendar, task management, it is a secure portal and for billing and invoicing.

Cons

You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
James Tomkins

We have been using since May and like the product quite well.

2017-10-09

Efficiency and reasonably easy to use.

Pros

What we like best about the product is the integration of the case management software and the billing software.

Cons

It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Tomkins,
Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer!

Read more
Jennifer Wyatt

Good product, but not as easy to use as was anticipated.

2017-09-29

Having all case components centralized in one location.

Pros

Having every aspect of a case in one central location, i.e. calendar, contacts, specific case information, billing, research..

Cons

The product could use some streamlining to make it easier to use and faster to go from document to document or in and out of billing, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Wyatt,
Thank you for taking the time to provide a product review. We understand that this software is complex and if you need additional training we do provide unlimited complimentary training with the service. We appreciate your feedback on how we can improve the system and will take note of your comments as we prioritize our enhancements. Thank you for being a valued customer!

Read more
Michael Resnick

Project management team has been incredible and made our transition seamless.

2018-05-30

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Pros

I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation.

Cons

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hello Michael,
Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

Read more
Abdelrahman Zeini

Moved from Competitor

2017-03-16

This has made our firm's life much easier, I am able to access my practice management from anywhere and using any device.

Pros

Easy To use

Cons

So does flat fee billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Mr Zeini,
Thank you so much for your review of Firm Central. We are glad to hear that you are happy with the product and that it is helping your firm. We will pass along your suggestions to our product team.

Have a great day!

Read more
Mark Hinrichs

Firm Central has organized my practice

2016-08-15

firm central has proved to be a very helpful and effective tool for my practice. It is the assistant/paralegal that I haven't hired to date.

Pros

Additional, firm central is a very comprehensive management and billing tool that has cut the time required to complete the various administrative tasks required of a solo practitioner running a criminal defense practice.

Cons

the lack of integration between google calendar and the calendar on firm central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Thank you so much for your review! We are happy to hear that Firm Central has helped you to organize your practice and be more efficient.

We are continually working to improve the functionality and user experience for Firm Central and will pass along your feedback to the product team regarding the calendar.

Read more
Christopher Van de Kieft

I really like working with this product. It's simple to learn with responsive customer service.

2018-05-14

Pros

It's laid out well; has all the features you need for firm management; the connection with Westlaw research platforms is also very helpful.

Cons

Mastering the billing aspect takes a bit of time, but the customer service can help you with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Van de Kieft,
We are delighted to hear that you find Firm Central simple to learn with excellect customer support and that you've been able to utilize the complimentary training and resources that we provide with the product. Please don't ever hesitate to reach out for additional training or product questions you may have. Thank you very much for your business!

Read more
Carol Cooper

Great product.

2016-10-18

I highly recommend Firm Central to anyone looking for one comprehensive software package to handle document management, calendars and time and billing.

Pros

One program does everything we need.

Cons

Would like time entry to have a repeat last client/matter function so that I could enter multiple time entries on same day for same client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Thank you, Carol for the wonderful review. We appreciate your valuable feedback and will pass your suggestion along to the product development team.

Read more
Nate Prokuski

Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

2019-08-26

Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw).

Pros

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc.

Cons

The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Lewis

Firm Central by Bob L

2016-09-02

I like my client dashboards and the daily email conversations that get me more case information without all the wasted time of phone calls or personal interviews.

Pros

VPN email; ease of sharing documents with who I choose; the fact that my clients have their own dashboard and digital file with all of the documents and communications that I have in my file.

Cons

Sometimes my emails to clients are limited on the Client Portal. At those times, I am forced to send multiple email. My clients experience the same inconvenience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Firm Central

No.

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to the product team.

Read more
Amanda Sheldon

Firm Central Review

2018-09-13

Pros

I like the ease of use that this software provides.

Cons

Sending multiple invoices to one client can be confusing to the receiving party.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hi Amanda,

Thank you very much for your complimentary review of Firm Central. We are thrilled to hear you find it easy to use and will recommend Firm Central to your peers. We will pass along your billing feedback to the product developers-- this is something they are working on. Thanks for being a valued customer!

Read more
Michael Kost

I am completely satisfied with the product.

2018-05-10

Pros

I find the product very easy to use. The document storage and retrieval using Windows Explorer is great.

Cons

The calendaring software could be more streamlined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Mr. Kost,
We appreciate you taking the time to write a product review for Firm Central! We are very happy to hear that you are completely satisfied with the product. We will take your feedback regarding the calendar to the product development team. Thanks for being a valuable Firm Central customer and user!!

Read more
Anonymous
(Law Practice company, 1-10 employees)

Good idea in theory, but still has bugs that need to be worked out.

2018-09-07

Overall I would not recommend this product. Work disappears from the software, and in a lawfirm this is unacceptable. The software needs to be 100% reliable.

Pros

It integrates with Outlook to schedule calendar items.

Cons

The desktop application is often just gone from the explorer menu, things you import disappear or never upload to begin with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hello,
Thank you for your review and we are sorry to hear you are encountering issues with the Desktop integration. We have been diligently working to resolve any bug issues and have successfully solved the majority of the problems. We are here to help should you need further assistance!

Read more
Betsy Fischer

Hate this product

2017-10-01

Pros

I can do legal research. Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

Cons

Trust and billing component not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Attorney Fischer,
We are sorry to hear that Firm Central was not a good fit for your firm and that you encountered some issues with the functionality. Based on our internal records, we did attempt to follow up with you several times to help resolve any issues and had difficulty connecting with you. We pride ourselves on excellent customer service and the customer experience is extremely important to us. Please let us know if we can assist in any way.

Read more
Delambert Rose

Firm Central Review

2016-09-01

Sales (Dennis Petronack) and support have both been superb. Product has been helpful to the limited purposes for which I currently use it.

Pros

At this point, I am not using the billing and calendaring features.

Cons

A significant shortcoming is that one is not able to search folder metadata on Firm Central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Firm Central

Not at this time.

Source: Capterra
Helpful?   Yes   No
Read more
Yolonda Brown

Not so good

2018-01-31

If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve

Pros

Also, Firm Central is just generally a good price for a firm management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Jill M. Zuccardy

This program is easy to use because it is intuitive

2018-02-06

It saves me a lot of time because it is much easier to use than other programs.

Pros

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices.

Cons

For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Greetings Jill,

Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

Read more
Janet Canon

Not entirely user-friendly, but good bang for your buck

2018-12-04

Pros

The calendaring feature is great!

Cons

For events like "Court Holidays" or "Attorney Out of Office" I have to create a fake client matter and calendar it for that just so the entire office can see it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Dear Janet,
Thanks for taking the time to write a review for Firm Central. We're glad you're finding good value with the software and it's been beneficial for your office. We're happy to say that the feature you mention below, creating non-matter events and sharing across the office is being released in Firm Central this month. Please reach out to your product specialist if you'd like assistance with training on this new functionality. Thanks for being a valued customer!!

Read more
Frank Rocco

Excellent sales support and amazing tech training.

2017-07-18

Simply being better organized.

Pros

We used ProLaw some 10+ years ago and I recall that invoicing, pre-billing and matter creation were fairly tough.

Cons

I would love to have e-mail reminders that say "send out your billings, you distracted money-hater". or even better, re-billings that are auto printed for all open time-accrued matters by the Nth day of each month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Mr. Rocco,
Thank you very much for your excellent product review of Firm Central. We are glad your experience is going so well this far and intend to keep it that way! We look forward to helping you get long term benefits from Firm Central. Thank you for being a valued customer!

Read more
Juanita Heard

Quick, easy and great customer service.

2017-06-27

Pros

For a short time I was in charge of the monthly invoicing for our small firm, which I've never had to do before but working with this software I was able to learn the applications very quickly.

Cons

I mainly used this software for billing and time entries, the only thing that I can think of is not being able to format or personalize the invoices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Hello Ms. Heard,

Thank you very much for your positive review of Firm Central and for your valuable feedback! We really appreciate it!

Read more
Tamara Trawick

Buggy, Poorly designed attorney software

2015-03-06

Incompatible with Macs, google calendar, etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Battle Moore

firm central not as user friendly as I thought

2019-02-05

Pros

client portal for access to records so that you did not have to share the documents via email with client they could log in securely to see them

Cons

we purchased the program a few years ago and integrated it with our office, after a very difficult integration the program did not integrate with MS Outlook in the "very near future" as we were told.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Melissa,
Thank you for your review of Firm Central. We are sorry to hear that you encountered difficulty in integrating with Outlook. This is a capability of the program, provided your office uses PCs. Please let us know if we can help in any way or answer any questions about the functionality.
Best Regards and thanks for being a valued customer!

Read more
Forrest Kroschel

Thank you Much Appreciated

2017-03-19

Our rep provided first class customer service and assistance without which I could not have on-boarded my practice in such short amount of time. Thank you.Central staff for excellent support.

Pros

Accessibility and efficiency

Cons

Less supportive for plaintiff's cases model for defense billable work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thomson Reuters


Mr Kroschel,
Thank you so much for your review of Firm Central. We are so happy to hear that you are having a good experience with your rep and customer support staff, and that you are finding Firm Central helpful to your firm. We will pass along your suggestions to the product team.

Have a great day!

Read more