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Lawcus Reviews

Reviews Summary

Pros

It's organization is the best of all other software out there. Very feature rich and growing.

Candace J.

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I like Lawcus and I recommend trying it out. I found Lawcus innovative, useful and at the same time very easy to use.

Francesco D.

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Wonderful experience, excellent service and great product, which is affordable.

Abha K.

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Cons

Unlike most programs, which are (poor) billing software with other (poor) things built around it, Lawcus is a CRM and Project Management tool.

Alan F.

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There were some functions missing that have since been added.

Javier C.

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So far I am not finding anything that I don't like.

Mariam T.

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Overall rating

4.8

(32)

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32 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The BEST experience I have ever had with any company.

Reviewed 8 months ago

I have been able to organize my matters in a way that allows me to work efficiently. The task delegation function is incredible and easy to use. The built-in CRM allows me to track leads more effectively and gives me real-time insight into my firm and allows me to track my marketing efforts.

Pros

The organizational structure and ease of use are my favorite aspects of this software. However, the customer support I have received from [SENSITIVE CONTENT HIDDEN] and his team are outstanding so it's hard to pick just one thing I like the most.

Cons

There were some functions missing that have since been added. At the moment, I think the mobile app could use some improved functionality but the team is already working on that!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best legal management software, especially for your money

Reviewed a year ago

The software has been great to use, and when I have run into an issue the support team is incredibly quick to help, either with a software update or directions on how to use the system. I really like the product already and can't wait to see where else the software goes!

Pros

The ability to automate so much of my practice is great. The kanban boards and matter stages allow you to put different tasks onto your to do list depending on what stage your case is in, it allows you to automate sending update emails to your clients, automates decline emails, and plenty more. The dashboard allows you to keep track of your referrals, what sources are working, what's not. The leads are separate from your matters, and can have different settings for each and contact follow ups. And automatically sending invoices directly from yourself instead of the practice management software is a great feature, too. That's who the client expects the invoice to come from! It's great.

Cons

It is a relatively new software (just a few years), and they have lots of updates, so there are some bugs in the features. But that is really to be expected with how much they update and how many different ways people use the product. Overall I really like Lawcus a lot, and recommend it to anyone who asks (and even people who don't).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lawcus is the one to beat!

Reviewed 21 days ago
Pros

I love the kanban view of my pipelines, the workflow automations, dynamic merge fields, relationships, tags, intake forms and most of all, lead tracking and the dashboard.

Cons

I would love to have my html signature in my emails.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lawcus Review

Reviewed a year ago
Pros

I liked the workflow and automation options most

Cons

Limited in terms of search function Notes/Facts/Meetings/Calls all in one screen - if they were separated might make it easier Wish it could integrate phone calls and/or emails automatically

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The future

Reviewed 3 months ago

Fantastic and responsive customer service.

Pros

Focused on combining CRM and Practice Management. Customizations come with templates so you do not have to reinvent the wheel.

Cons

My data is silo'd like in other platforms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Case Management Software!

Reviewed a year ago

Awesome! Working with Lawcus has overall been an experience that's moved our firm ahead and got us into Cloud-based practice management software just before it was essential (COVID-19).

Pros

[SENSITIVE CONTENT HIDDEN] and his team are extremely responsive and are available basically 24/7 to assist with any questions that users have. This software is also flexible and takes into serious consideration its clients' input when releasing updates.

Cons

Sometimes there can be bugs that come up with new updates, but that is to be expected with any software updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great!

Reviewed 6 months ago

My overall experience with Lawcus has been great and I anticipate staying with the software for a long time to come.

Pros

This software is a full legal practice management software. It's modern in function and appearance, fairly easy to use, and the customer support is FANTASTIC. I switched from Clio to this software because I like all the customizations. There is a lot of promise with this software as it continues to develop.

Cons

This is newer software so each day it seems new features are released/ improved. Minor glitches have shown up occasionally, but customer support is super receptive and fixes them right away.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Product on the Market

Reviewed 7 months ago
Pros

Lawcus is the most complete package on the market. I’ve found that every cloud base practice management software does 1 or 2 things well - but it has been amazing to me that none of them have put together the whole package. Lawcus comes close to nailing the entire thing. I use Lawmatics for my CRM and We love how Lawcus also sets it matters up in pipelines.

Cons

It has some minor bugs sometimes, but there hasn’t been a bug that I’ve come across that didn’t resolve it self by redoing it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Une solution orientée très anglo-saxonne mais utilsables

Reviewed 10 months ago

Lawcus permet de gérer tout le process du premier contact avec le prospect jusqu'à la facturation finale.

Pros

Lawcus est remarquable par la vitesse de l'application, par la richesse de ses fonctionnalités (workflows, pipeline, gestion des prospects), par son intégration avec Word, outlook et les stockages dans le cloud (OneDrive ou Dropbox). La création de modèles avec des champs personnalisés est ultra simple. Bien que cette application soit surtout adaptée pour le marché américain, elle est utilisable pour un juriste francophone. Le service client est très réactif, apporte une aide immédiate et à l'écoute de toutes les suggestions.

Cons

Le centre d'aide n'est pas suffisamment développé (surtout pour un non-anglophone) pour exploiter complètement la richesse de toutes les fonctionnalités . Il y a encore quelques bugs .

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Robust CRM+Practice Management!

Reviewed 2 months ago

No problems. The customer service is incredibly responsive and helpful. I don't have anything other than great things to say about Lawcus.

Pros

The software is easy to use and understand. It's flexible and you can create your desired workflows and processes with it. The customer service is incredible. If I could give higher than 5 stars I would. This software does the work of 2-3 software combined and does it well for a very reasonable price.

Cons

So far I am not finding anything that I don't like. It could use some UI updates, but they are making changes on a regular basis so I know it's only a matter of time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for workflow oriented firm

Reviewed 2 years ago

I'm still getting used to the new platform. I had more than 7 years with my desktop case management software, but overall experience has been great.

Pros

The strength of lawcus is in case phasing - to break cases up into steps and then be able to view and set a number of automations based on what step the case is in. While there are some competitors who have adopted this philosophy, Lawcus has really made it easy to set up the phases and to make changes. There are countless applications - client update emails, client surveys on experience, autopopulating documents, tasks, integrations with 3rd party softwares, etc.

Cons

Because the software is developing so rapidly (there have been several noteable developments even in the two months we have used it), there can be occasional bugs. But their responsiveness in problem resolution is unparalleled. I'd like to see better email integration, which is currently in development.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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the all in one I've been looking for

Reviewed 8 months ago

I have everything I need in one place: invoices, timekeeping, notes, emails, calendar, CRM, tracking and reporting of KPIs, document templates and automation.

Pros

I've searched for a CRM that's easily integrated with law practice management software without a big upfront expenditure. Lawcus has built-in CRM in addition to great reporting and automation.

Cons

Still working on some integration hiccups, but nobody's perfect.

Overall Rating
  • Ease of use
  • Customer support

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Lawcus is off to a strong start!

Reviewed 5 years ago

After a lot of digging around, I recently signed on with Lawcus. I was searching for easy-to-use, visual project management software for my increasing caseload and growing team. While there are some bugs which is to be expected (Lawcus is in beta currently), I'm satisfied with the basic functions. I can easily create potential matters (called "opportunities") and drag-and-drop each opportunity...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect Way to Customize Your Law Firm's Client Data

Reviewed a year ago

Wonderful. Great customer support and I can tell there is a lot of vision for future growth.

Pros

It's organization is the best of all other software out there. Very feature rich and growing.

Cons

Still feel like the portal for each client file could be better for team communication.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small Family Law Firm Using Lawcus

Reviewed 2 years ago

The relationship we have with Lawcus has been a very important one. They are very responsive to our needs. They have worked hard to customize our experience. Every month, they are rolling out new features.

Pros

I really like the task management and case tracking features. The ability to use the Kanban-board matter display and the task assignment really helps assign tasks very well.

Cons

The billing component needed a tremendous amount of work when we first started. However, they responded to our specific needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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So far - it's been great.

Reviewed 8 months ago

So far, so good. Less than 1 year of use. But it has been a definite improvement over our prior stand alone time/billing and client contact and task assignment software.

Pros

Integration of time and billing with client contact information and task assignment to staff.

Cons

Early bugs have been worked out. Moving in and across fields in the billing slips could be a bit easier. I'd like to be able to use shortcuts and fas ttrack in that function.

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Nearly perfect client management.

Reviewed 3 years ago
Pros

Incredibly clean, simple interface that is also robust and has endless integrations using Zapier. The customer support is second to none, and the developers are working to enhance the UI, features, and stability every day.

Cons

This software has no cons other than slight bugs which are to be expected when utilizing beta software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lawcus is a great choice for Law Firms!

Reviewed 8 months ago
Pros

The customization of Lawcus has enabled a more streamlined procedure for each step of a case. The tech support and customer service is absolutely fabulous! Lawcus’ response time for any question or communication is top notch! I’ve always had questions or concerns answered same day.

Cons

The process of switching everything from our prior case management software was tedious and at times confusing; but part of that problem is that I’m not particularly tech savvy (to say the least).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I wish I had discovered Lawcus sooner....

Reviewed 22 days ago

So far it has been an overall positive experience.

Pros

The conditional logic for workflows, as well as the integration of the legal CRM and the legal practice management modules into one.

Cons

I wish there was more documentation that explained the various functions and how they interact with each other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This tool makes our lives so much easier.

Reviewed 2 months ago
Pros

I love that this product is intuitive and easy to use, integrates with lots of the other tools we were using (appointment scheduler, Google Drive, etc.), can be customized to use our branding themes, has so many automation options, and best of all is Lawcus' customer service team. They are quickly responsive, dedicated to ongoing improvement, and overall incredibly helpful. We highly recommend Lawcus!

Cons

It takes practice to get to know how to customize the tool. I would love to see more tutorials / FAQs so that I don't have to bug the customer service team too much.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Service and Accessibility!

Reviewed 2 months ago
Pros

This product is extremely easy to use. Most processes available through Lawcus are very self-explanatory. If there is something that is not, you can easily contact the company and have a response, chat-style, in a very reasonable timeframe. My favorite thing about this software is that if you have a question about a function, you get answers near immediately. There is no waiting multiple days for your answers.

Cons

The workflows could be improved with more options, and more customization options, if possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Royi salma review

Reviewed a year ago

Great experience. Beautiful software. Awsome technology.

Pros

I liked the most that the software is easy to use, and helps you visualize my practice.

Cons

I think integration with zappier to the lead management part of the software is missing.

Overall Rating
  • Ease of use
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Lawcus has simplified my practice!

Reviewed 5 years ago

Lawcus is by far the most intuitive and easy to use case management software with no learning curve. Some of my favorite features are Kanban boards to visualize matters, automated task lists and ability to view notes on the matter timeline. Lawcus also has inbuilt CRM that helps me keep track of my clients and opportunities (pre-matter). Additionally, customer service has been phenomenal, they are very responsive to suggestions and are constantly adding innovating features to the platform. After evaluating many practice management tools, I have found a tool that is lean and is not bloated with half-baked features which I will not usually use.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank you!

Reviewed 7 months ago

Wonderful experience, excellent service and great product, which is affordable.

Pros

The customer service is excellent. I am so impressed with the company's desire to help their customers. I have received responses immediately with any inquiry I had. [SENSITIVE CONTENT HIDDEN] is always available, offering his time to help me solve any issue, answer any questions I have had. Another wonderful aspect of the software is that it is continuously evolving, adding new features to make our work more easy. Thank you [SENSITIVE CONTENT HIDDEN].

Cons

I would like a few more instruction videos, if possible.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Streamlined

Reviewed 7 months ago

Great!

Pros

Very user friendly interface. Highly customizable

Cons

Can get a bit confusing. But customer service is great and fast

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