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LawPay Reviews

Reviews summary

Pros

The customer service is great. They are super responsive and quickly take care of things.

Sabrina C.

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I love the ease and ability to have our clients pay their invoices to us online and how secure it is.

Jennifer A.

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We have loved the additional income that LawPay helps us process. It is so nice to be able to email the link to our clients to pay Invoices with ease.

Shelby S.

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Cons

You cannot download your monthly statements from the web portal, which is very annoying and makes accounting more difficult. You also cannot sync it with your accounting software.

Alicia D.

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I do not have anything that I dislike about it. I guess if I had to pick something, it would be that I have to call each time I need to make a bank account change.

Sabrina C.

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Now when they pay through the link, it processes and pays the invoice automatically.

Rebecca B.

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Overall rating

4.9

(41)

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41 reviews

recommended

Overall Rating

If you use it right can make it very easy to accept payment

Reviewed 9 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect solution for credit card billing for lawyers

Reviewed 2 years ago

Overall my experience with LawPay has been great.

Pros

LawPay is very easy to use, I always just use the QuickBill feature which allows me to quickly email a bill to a client. I can resend the bill and edit it afterwards if needed. My law firm is fully digital, so LawPay is great, I never send out paper bills. It also is great for complying with ethical rules related to trust accounts and credit card billing - almost all of my credit card bills are processed for up front payments into trust.

Cons

They have not yet switched to paperless monthly statements, so those come in the mail. I'd prefer paperless. Also, if you process a payment and issue a refund the same day, it will simply show up as a single transaction for the sum of the two - this complicates accounting, for me, in QuickBooks, which cannot handle a deposit and a withdrawal from an account in a single transaction. The complication is that when I do reconciliation in QuickBooks my bank account always shows a transaction I have to remember to ignore because I had to record it as two transactions.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Simple and functional

Reviewed a year ago

LawPay makes it super easy for us to take card payments. It replaced PayPal, which isn't suited to the kind of accounting we have. LawPay is specifically designed to work with legal bookkeeping software.

Pros

LawPay blends seamlessly with Cosmolex, so we can process card payments from the software we actually use daily. LawPay automatically generates invoices which we can email to customers. The only time we actually have to go to the LawPay website is to process a refund, which I think we've done once in the approximately three years we've used this software.

Cons

The card swipe function seems redundant to me, but that could just be the nature of our business. It's faster for me to type in card information than swipe - not really a complaint, just a personal preference.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lawyers: STOP paying an arm and leg for processing fees.

Reviewed 2 months ago

When we started our law firm we knew that we had to have a way of taking electronic payments. Other services had extremely high fees and in our industry, passing those along to the client can be seen as "tacky". LawPay gives us the ability to take electronic payments at a more reasonable fee.

Pros

The integrations with Clio, our practice management software are a huge pro to LawPay as well as LawPay's competitive processing fees with the legal payments processing industry.

Cons

Even though processing fees for LawPay are lower relative to other services, they still cut a great deal into our larger retainers. I would love for LawPay to have a tiered fee structure where the more transactions you process the lower your fee percentage. This would encourage firms like ours to push ALL transactions through LawPay instead of first trying to get paid by cash or check and using electronic payments as a less preferred option.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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If you use it right can make it very easy to accept payment

Reviewed a year ago

Customer payments. It is a great solution if your business is sending out invoices. The fees that they take whether debt or credit are pretty high.

Pros

The dashboard is good and intuitive. Easy to send out bills and invoices. The payment links are easy to follow and probably the best feature of LawPay.

Cons

The canned emails are not great. You need to re-write with your own specific message or better yet copy the link and send it in an email or as a link in your invoices. The fees are very high and I hate that they send the statements in the mail and they are not accessible online.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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A nice service.

Reviewed 2 months ago

Very convenient and easy to use. I get notified whenever a client runs a charge, and I can look on the billing software page, as well as the LawPage site, and see the status. It works well with Clio, our billing software, and even marks the invoice as paid once the charge is finalized.

Pros

We had a problem with our credit card processor, which prompted us to switch. We use Clio for billing so LawPay was the obvious choice. IT IS SO NICE. First of all, since I'm working at home due to COVID, and use wifi, I did not have an internet source to plug into, which our former machine required. With LawPay, I can process credit card payments online and it goes directly into the firm's bank account, it's that easy. Plus, I can send invoices to our clients with a link they can use to run their own credit card charges to pay their invoice. Although there is training offered, it really took no training for me to start using it.

Cons

I really haven't used it for that long, so right now I'd say nothing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful product for getting paid

Reviewed a year ago

Fantastic tool. I plan on continuing to use this product as long as I can.

Pros

The ease of setting up this product and the ease of use is second to none. The added bonus is that the associated service fee makes sure that we don't have to spend any more money than is necessary to facilitate a transaction.

Cons

There is really not a whole lot to complain about concerning this product. At first, the user interface was a little tricky to figure out; however, once they updated the software, it cured all problems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest Way for Lawyers to Process Cards

Reviewed 2 years ago

LawPay doesn't have all the features as other processors like Square and Stripe. But with a little creativity (and their customer support is willing to work with you and give you ideas), you can make LawPay work for your practice. Best of all, it works seamlessly with Clio, which makes taking payments from clients who are already established with invoicing very easy.

Pros

Law Pay is the easiest way to process credit cards for lawyers. It's easy to designate between trust accounting and my other accounts. I am never worried that it will be wrong. The funds process pretty quickly. It works seamlessly with Clio.

Cons

You cannot download your monthly statements from the web portal, which is very annoying and makes accounting more difficult. You also cannot sync it with your accounting software. You also cannot do card checks without charging (such as getting a card to secure a free consultation). So it's not a sophisticated software.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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We love using LawPay!

Reviewed a month ago

Overall we have enjoyed having LawPay for our clients to pay their bills.

Pros

I love the ease and ability to have our clients pay their invoices to us online and how secure it is.

Cons

The fees! But the fees for credit card processing are high pretty much everywhere but it hurts to pay hundreds per month.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LawPay

Reviewed 7 months ago

Overall our experience has been positive with LawPay. We are happy with their product.

Pros

What we like the most about LawPay is the ease of use for the clients. They can set up reoccurring payments, they can pay their bill monthly - very client friendly.

Cons

There really have not been any cons thus far. The only downside is sometimes client place funds in the wrong account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product for lawyers

Reviewed 2 years ago
Pros

It is simple. It integrates with my practice management software and syncs with quickbook. The dashboard makes it easy to see transactions and payment requests. There are various ways to collect payment such as sending a secure link, swiping a card in the office, or manually entering the details.

Cons

It is a bit pricey. But I understand that lawyers have an ally with ungrateful client chargebacks. I haven't had to test that yet, but I'm willing to pay a little more for a company that understands the unique issues that lawyers face.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LawPay is a game changer for processing payments!

Reviewed 2 years ago

My overall experience with using LawPay has been pleasant. I always recommend LawPay to other firms that I work with.

Pros

I have really enjoyed the simplicity of using LawPay. Our firm has been using LawPay for all online transactions for years and years. I love how fees are able to be sorted by the Trust and Operating Accounts. I also love how our clients can pay their invoices easily. This not only saves us time by having to follow up continuously for payment information, instead they have the option to do that on their time and in the comfort of their home. Did I mention that you are able to send specific payment amount requests to clients? LawPay has made sending payment requests easier than ever!

Cons

So far I have not encountered any problems while using LawPay. I love their exceptional customer service as well.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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A great asset for any law practice

Reviewed 2 years ago

Overall a great resource for any practitioner--but especially a solo looking for an affordable and modern solution for merchant processing.

Pros

The flexibility of use of the merchant processor by far is its best asset--from emailing invoices to clients for them to pay via a secure webpage to automated payments for payment plans. Also, the option of linking Lawpay to both operating and trust (IOLTA) accounts is great.

Cons

No option for charging credit/debit cards outside the United States--it is unfortunate that Lawpay has not yet created an option for practices that rely on clients that are foreign nationals or are temporarily abroad. The other more inconvenience more than anything else is that Lawpay's merchant fees are not accessible on the web portal, rather, you have to rely on monthly statements by mail (or check bank statements).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Easy to Learn to Use and Use!

Reviewed a year ago

LawPay solved our problem by reducing credit card fees and by providing a simple method of requesting payment or trust account replenishment from our clients.

Pros

What I like most about this software is it is an uncomplicated way to send payment links to clients and to take in-office payments or payments by phone. The big plus is the lower credit card fees than what we were paying through MyCase. I LOVE the Dashboard feature which allows me to view who has paid without having to click around the site to find out. The software doesn't contain a bunch of useless features. It helps me accomplish exactly what I need to.

Cons

One of the Cons would be the ability to generate a detailed invoice. There are many times when I need to create an invoice for a potential new client or for just a consult. I don't have a case created I just need an invoice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LawPay Usage

Reviewed 2 years ago

I would recommend LawPay to other law firms for usage. The only issue is that the website requires more information than other credit card payment portals. Not all payments automatically apply towards invoices. However, it is easy to use because you send the link or email for the client to use to pay directly.

Pros

Easy to use. Can request money through the LawPay portal. Keep track of income per month. Customer service are quick to assist. Client are able to pay via online quick and easy.

Cons

LawPay doesn't always email when a payment comes in. Have to check portal daily. Not all payments will manually apply towards invoices. Sometimes, it's hard to search for reports. Webpage looks simple but it's not as simple as it seems. However, customer service is good.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pretty Good

Reviewed a year ago

It is really easy to use and very self explanatory. We dont get charged much and never have an issue with it.

Pros

It is very easy to use and is connected to our Cosmolex! So when we send a client an email with their invoice, they click the link and just have to enter their card number and address. Its great!

Cons

It does not let you send the invoice to more than one person at a time. We often have more than one client for the same matter and like them to all know we need to be paid.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Mercedes of Law Payments, perfect for complying with ethics rulings.

Reviewed 3 years ago

Allowing more options for clients to pay by. I do think different areas of law will vary greatly on the return of investment for this service.

Pros

Not all clients are able to pull money straight out of a bank or get a loan. It gives my clients another option for payment. It's nice being able to tell them all their choices for payments. It makes my clients ease of use for my services better. The reader works well with older gen phones as I have. Payments are processed swiftly and are available with fees already deducted.

Cons

The fees for this service are really something you need to take into account. My payment is monthly, and for every transaction, some percent of fee taken out, along with all the card fees charged by the issuer. This can make this service quite expensive to use. Also I really don't get many clients who even use it, maybe one every few months. So the fee goes to waste a lot. But, with all that being said, I wouldn't get rid of it. The reason solely being to allow my clients to have the most options for payments.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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First time user and its easy

Reviewed 2 years ago

on my very first day here there was no one to help me and of course the first call i got was to run a payment. All tabs down the side were self explanatory for me running said payment and inputting the information. If it hadnt been that easy to use i would not have been in a good situation that day

Pros

Easy to use. input the information and run the payment

Cons

It requires a lot of information and i wish it would sometimes recognize input information from before

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Lawpay

Reviewed 2 years ago

Law pay is so simple to use and fantastic.

Pros

I like that a receipt is automatically emailed to the client and to the attorneys of the firm upon payment being made.

Cons

Clients have said they would like to be able to save payment methods to use each month when they make payments and the software doesn’t allow for that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love This Portal

Reviewed 2 years ago

I am able to keep clients up to date with their account.

Pros

This portal is so easy to move through, and the clients have an easy time pay their statements. I can easily update client accounts with payments, entering time and review statements.

Cons

I can not think of one thing that i do not like about this portal. I just love this portal. I wish we would have found this portal sooner.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great for Attorneys

Reviewed 2 years ago
Pros

Law Pay has been great for our firm. It is nice to have a processing company that accommodates for unique issues attorneys face with trust accounting. The features are helpful and it is easy to use.

Cons

There is nothing I do not like about Law Pay.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great!

Reviewed a year ago

Great credit card software.

Pros

Easy to input info. Easy to track payments. Easy to send links to LawPay to clients for credit card payments. Clients express ease of use also.

Cons

For me there are no downsides, its very easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love LawPay

Reviewed 2 years ago
Pros

So easy to set up and start getting paid. Have noticed an uptick in receivables.

Cons

Nothing. Very happy. Of course, would always like the cost to a little lower.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the integration with Cosmolex

Reviewed a year ago

We love the integration with Cosmolex. We were using lawpay before, but did not have it linked to our account so we were still having to enter everything into cosmolex. Now when they pay through the link, it processes and pays the invoice automatically!

Pros

I love how easily this works with cosmolex. The integration is perfect and makes billing almost effortless for me.

Cons

I don't like how we have to reverify from each computer when another person in the office uses the software, but also appreciate that its part of the security process.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Credit Card Processor for Attorneys

Reviewed 3 years ago

LawPay saves my firm money on credit card processing fees and offers my clients a very convenient way to pay invoices and trust retainers.

Pros

LawPay is the best credit card processor for attorneys because it offers competitive rates, separates operating and trust fund transactions, has a mobile app, and is backed by fantastic customer support.

Cons

The only minor con about LawPay is the lack of quality card readers that are available (e.g., a Bluetooth credit card reader that links to the mobile app would be awesome).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Easy to Use and Low Fees

Reviewed 2 years ago

So far, the experience has been good. The fees are low for what you're getting and they never draw money out of the trust account. This is an easy and simple way to get retainers from clients and to get bills paid.

Pros

This program is extremely user friendly. There are several positives when using this program as opposed to others. First, you can send a link directly to clients in order for them to pay their bills online with a credit/debit card or by e-check. This makes the process streamlined and easy. Further, you can re-charge a client instead of having to enter their information every time they call to make a payment. This cuts down on time and makes the payment process easy and effective.

Cons

Occasionally, the software doesn't send e-mails to clients right away, which can delay things a bit. Further, you cannot see the client's card number in the event that you need that information. Otherwise, the program does what it is supposed to do.

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