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MerusCase vs UXsniff Comparison

Overview

MerusCase is a customizable cloud-based law practice management solution promising document automation, calendaring, time...

UXsniff is a web-based solution that helps organizations monitor customer behavior across websites and generate user activity...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(70)

5

4

3

2

1

52

14

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.2

(11)

5

4

3

2

1

2

9

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The templates are a fantastic feature; save time, money and streamline a process which is highly susceptible to errors. The batch scanning feature is great for making mail processing more efficient.
They are very responsive and helpful. Emailing from the case and attaching documents from the case as a PDF/Word documents is seamless, saving valuable time.
I had an issue where some documents were mistakenly deleted and contacted support. I was assisted by a rep who not only responded quickly , but also provided excellent customer care.

Pros

The software still cares for some fine tunning but it's definitely a great bet. The features are very helpful and insightful.
I am using the Growth plan. Initially I was very impressed by the unlimited heatmaps and sessions playbacks.
Very helpful in UX tracking, fulfilled the purposes.

Cons

It's really hard to find much fault. I would say if anything, making it easier to find dates of loss and claim numbers so that their uniform throughout the system.
There are no calendaring chains for personal injury cases. Also, that I cant grab a document from merus and put it onto my desktop.
No app to track and get reminders for different aspects of the case. Just a general "tasker" but again, no reminders.

Cons

Because it's a relatively new software, it's still missing the maturity that other players have brought to the market.
I find them a bit confusing when it comes to navegation.
Considering that the tool itself is not extremely recent, I was disappointed not to find some more advanced features that most well-established tools have.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features33
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Automatic Backup
  • Automatic Formatting
  • Automatic Notifications
  • Behavior Tracking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Calendar Management
  • Contract Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer History
  • Data Visualization
  • Deadline Management
  • Document Automation
  • Document Management
  • Electronic Submission
  • Email Integration
  • Employee Onboarding
  • Event Calendar
  • Expense Claims
  • Expense Tracking
  • HIPAA Compliance
  • Heatmap
  • Monitoring
  • Multi-Location
  • On-Demand Recording
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Referral Source Tracking
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Task Tracking
  • Time & Expense Tracking
  • To-Do List
  • Version Control
  • Visual Analytics
  • Total features21
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Automatic Backup
  • Automatic Formatting
  • Automatic Notifications
  • Behavior Tracking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Calendar Management
  • Contract Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer History
  • Data Visualization
  • Deadline Management
  • Document Automation
  • Document Management
  • Electronic Submission
  • Email Integration
  • Employee Onboarding
  • Event Calendar
  • Expense Claims
  • Expense Tracking
  • HIPAA Compliance
  • Heatmap
  • Monitoring
  • Multi-Location
  • On-Demand Recording
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Referral Source Tracking
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Task Tracking
  • Time & Expense Tracking
  • To-Do List
  • Version Control
  • Visual Analytics

Integrations

  • Total integrations5
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier
  • Total integrations3
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Word
  • NetDocuments
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SharePoint
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

MerusCase vs. UXsniff

See how MerusCase and UXsniff stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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