MyCase Reviews - Page 16

I love my MyCase software as it has made running my paperless law firm so much easier.

I would like more integration with other software I use such as Google Drive and Google Calendar.

Integration of Trust account and operating account billing, invoicing via email, acceptance of credit cards online at a reasonable cost, seamless access to timekeeping information

The only down-side to MyCase is that it is difficult to pull up, revise and re-save a document within a case. Not impossible, just clunky.

MyCase has the best user interface of the PM software I have tried, and it has all of the integrations I need built-in.

Things just don't seem to work quite like they should. I had a lot of trouble doing things like importing, syncing, and other essential features of the software.

Hello, thank you for providing this feedback. We are sorry to hear that you are having trouble. Our customer support team is eager to connect with you to hear more about your experience, help troubleshoot, and solve any issues you may be having. Please do not hesitate to reach out [support@mycase.com, (800) 571-8062]. We also encourage you to visit our Knowledge Center [https://help.mycase.com/s/], which has ample tutorials, FAQs, and training resources. We look forward to working with you and improving your experience!

The interface is intuitive and simple to incorporate into my practice.

It does not have a way to collect case outcomes and recoveries which would be helpful for running business reports.

Easy to use, keeps you organized and is user friendly.

Nothing at the moment. Customer support is always available and can update program to fit our needs.

It's ease of use and on-line help. It is quick in setting up new cases and contacts. I do hope they add another location for additional emails without setting up an entirely new contact.

My comment of a "3" regarding the features/functionality are totally focused on the billing/reporting aspects. The limited ability to generate the information necessary for our firm is frustrating. I know they are always working to improve and I have given them many suggestions as well as my offer to assist and brain storm with them in any way possible. I know they will eventually get there - just takes time.

MyCase allows us to keep everyone organized, have a central location for our files that can be accessed by anyone on the team from any location, and provides transparency and access for our clients.

I have no complaints. So far everything has been easy.

I like the ease of use. The billing is simple and my clients never have any issues navigating the portal.

I previously submitted this. I would like to be able to not have to associate time with a particular case but to have an available option for firm related things that I can still show where my time went, such as Consultations, Marketing, etc.

For the price, it is a tremendous value given the resources MyCase puts at my fingertips. (I qualify for an ABA discount, but it looks like many bars offer a discount of some type.)

Sometimes the sharing of documents can be confusing if you are not careful. It took me a little while to figure out that I wasn't checking the right boxes.

We chose this application over a ton of others because of the integration of billing to case management.

The way they handle leads vs contacts. Their views (client vs. case list) doesn't even have the client name in the case list. Case names cannot be replicated. So if you have a divorce firm where most of your cases are divorce, you must all have unique names.

It's a virtual calendar and filing cabinet that you can share with your client. What could be better or easier? It's available whenever you need it, wherever you are... it's a lifesaver.

Can't say I've found anything yet that I don't like.

Calendar is extremely easy to use. Also easy to view &/or set up appointments for other attorneys in the office. Also, time & billing is SO easy.

Having a little difficulty uploading batch files in that MyCase "not responding." I've found if I try to upload 5-8 files at a time, task is completed. Anything more than that & I'm stopped from completing the task.

Hi Suzy, thank you for your review! We are excited to hear that MyCase has been an easy way for you to streamline your practice. A member of our customer service team has reached out to you regarding your difficulty batch-uploading files, and will assist you in fixing the issue. Please feel free to reach out with any other feedback; we are always looking for ways to improve our customers' experiences.

MyCase is better than the other case management programs I have used; It interfaces with other programs, it has a good document processing feature, it is user-friendly and is continually improving, and it has extensive user tutorials and an excellent technical help chat-line (shout out to the customer support!). As a support staff in a small-to-mid-sized firm, I love it.

The calendar is slightly less versatile (we would like to set the default calendar entry time to 30 minutes rather than an hour and this doesn't seem to be available yet). But you know what? It really seems like the development team listens to suggestions and makes those improvements available.

Enjoy being able to receive payments in the trust and operating account, enjoy being able to upload documents and receive documents, enjoy being able to communicate and keep accurate time.

The software does not have any flaws that can be thought of at the moment that affects my opinion of it.

Easy to use and efficient. I can update the case while simultaneously keeping my clients up to date.

Not sure if there's a feature that I don't like, particularly with new features being added.

The customizable 'workflow' feature is nice, it is helpful to be able to make a firm specific checklist to assign to each case.

BILLING BILLING BILLING! I can rollover outstanding client balances from one month to the next, BUT if I do it COMPLETELY destroys my Quickbooks sync for that client. There is basically NO way to write off a bad debt. When I (or my staff) call the help line the wait is tremendous and little is accomplished.

User friendly software; seems to be better than competition; we were refugees from the Abacus System which was unreliable poorly designed.

Need to connect incoming phone messages with case filed is possible;

Easy to make entries. Good set up for each page.

Wold like to see some of my requested changes implemented.

Ease if use and all the functions it does. It enables me to track my time, calendar events and engage in secure messaging with my clients.

No cons were added to this review

The ability to store all client communications and documents in once place. Also that you can print to PDF all communications if you save them as notes.

No ability to print all emails for a particular client unless you save all communication as a note and print to PDF.

E-signing documents and the ease of billing and keeping up with case activity have been invaluable features of the MyCase product.

I would love quick, easy and convenient training options when new features are rolled out.

The price of the software is affordable for a solo practitioner. The billing aspect is easy to use, which is great because I use it ALL the time.

No cons were added to this review

It is easy to use. The cost and its features make it attractive for solo practicioners. The invoicing is useful as well. I like the client access.

I'm having trouble with flat fee cases where I want to show expenses & costs plus time only. It can be done but it could be more efficient.