MyCase Reviews - Page 6

It is easy to use, intuitive, and a great place to keep all of our case information as well as communicate with our clients.

We don't use their billing functions yet. There are still some things we do that they don't support very well.

It was easy to set up from the start and the upgrades has helped. User friendly.

Some of the customer are confused on the invoicing

Ease of use Cost Client portal Ability to add users

Could use more google / G Suite integration

That clients can see their files and have access to their documents. Also, it notifies clients of court settings. That's HUGE for me, as a criminal defense attorney. Courts also hold me in high regard as a lawyer who is on top of her docket... and on top of her clients.

Billing. Billing/accounting needs a lot of work. I would like to be able to use my own merchant for credit card processing and still be able to break down how clients paid. Right now, unless I use MyCase for payments, it will not break it down for me.

I like that I and staff can jump in without reading an instruction manual and begin utilizing the product. I also appreciate how they continue to add bells and whistles to the product to make it more valuable.

It is a bit time-consuming to update task deadlines in a quick fashion. There is no way to move multiple tasks to a different date as a group. You have to take each task individually to update it.

the easy of use. the easy of getting help from the staff

I don't like the fact I have to go in to the trust to see when someone is low. Yes you can set a dollar limit but it does not notify you on the main page

The software is the fastest one on the market - no waiting for a page to come up. I have used many different ones as tests - for 2-3 months each. There are some excellent features such as workflows, secure communication with client, intuitive data collection and much more.

As I have mentioned to them in the past - the bill generated for printing is static - which means there is little control over it. You get what you get. You can download the data and create your own - but it would be better to be able to control the look of the bill from the software.

This software is intuitive and can be accessed across all platforms. It allows a firm like ours with multiple lawyers to instantly see what is going on with a case, from billing, to notes on conferences with opposing counsel, to time spent on the case by different lawyers and investigators, to docketing management. It is a full service program that takes care of every facet of our practice.

The app for the phone will sometimes crash or sign you out automatically.

If you need to train new staff to use your system (which small law firms do as staff changes) without having a dedicated training person, then Mycase is great because it is intuitive and has a fantastic help center. They do need more videos rather than text based instructions, but the text stuff does have screen shots showing most things. And they come up with new stuff all the time, which is nice.

Some minor feature things I would do different. But I adapted to all of that.

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Ease of use, excellent in communication with clients on many media text, phone, email, signatures on important documents

Sign up for client portal with text message. Many people don't have an email and a text sign up would be helpful.

The program is easy to use. Customer support is very responsive and they are always making updates to improve the product. As a solo firm this program has been a great fit and very affordable. I also enjoy being able to easily switch between accounts for firms I work with consistently.

At first I didn't like that I couldn't take time of service payments in office but that feature has now been added

MyCase is an extremely flexible platform that is easy to use. It is truly a tech asset with a value only limited by the imagination of the user. Thanks to its features, our firm has been able to design a field format that allows us to input case information, merge documents, calendar events, and generate invoices in a manner that is tailored to our practice.

Data backups in csv format are easily generated but can be difficult to sort through. I have always been able to contact the support team with any issues and they have been very helpful with any issues that have come up along the way.

Can't say just one - 2 things I love - First the timekeeping - which is invaluable. Been practicing law for more than 25 years so I have tried many methods. This is the best yet. Also, I like that I can open a case for each matter and create invoices for each matter. This helps when you have one client that has multiple matters and wants each billed individually.

Don't like the word processing tool. I work outside of that in OneNote. Wish it was more like SharePoint within the program. I use the product mostly for time and invoices . Wish it was the whole package.

The features are awesome and they are constantly improving. However, their tech support people are the best bar none that I have dealt with. They have a can-do attitude, not an "it's not my problem" attitude.

They take years to put into functionality suggestions. A lot of the newer things are things I have asked for in the past. I think all companies suffer from not listening to the customers regarding development, but that may just be my perception.

All the cases are in one online location and are accessible from anywhere at any time.

The accounting side. Invoicing. We did not link our trust accounts as we have had a great deal of difficulty with the invoicing, statements, and billing side of things. We don't want our balances adjusted as the program has it set up.

The cost cant be beat - if the company responds to customer service complaints The functionality of the program is good and had potential to be great - until the support functions went away - and along with that the best customer support specialists. The billing and invoicing program is easy to use.

Customer support is now only available via chat. The agents are no longer knowledgable. The function to submit a question does not result in any feedback at all. The program is now getting glitchy and the newest update is just terrible looking and terrible functionally.

Hi Karin, we are sorry to hear about your recent experience. Our Customer Support phone line continues to be available for all customers at (800) 571-8062. It can be found on our Support page here: https://www.mycase.com/support, along with email and chat options. We take our customer feedback seriously and each piece of feedback is reviewed by our Customer Success and Product teams. One of our Customer Success Managers has been in touch to learn more and follow-up with any other questions you may have. We look forward to providing you with a more positive experience moving forward and to work with you for many years to come.

Billing tracks well. Professional looking invoices and case tracking is very helpful. Notes, messages, etc.

Getting the developers to add features that would save time, seem to be ignored. The reports are not very robust.

Integration with Outlook was flawless. Time management, case management, client management are all top-notch.

Integration with quickbooks was not good. Email strings can be clunky to deal with.

The software is comprehensive and it has a very easy learning curve. I was able to use most functions immediately after installing the program and I had no problem importing my data from my previous software program. The couple of times that I had to call tech support they very very helpful and efficient. It has definitely helped streamline my practice and helped my bottom line. I can't recommend this software highly enough.

The only complaint I have right now is that you can't enter a note from the mobile platform, although you can read notes entered from the office computer. This should be corrected as it is one of the only functions that cannot be accessed from the mobile platform, but is one of the most necessary when you are out of the office. Hoping it's added soon.

Program does as much as other high price competitors in an economical and secure fashion. Quite flexible on changing users and exchanging information with customers.

Although there is an integration module with quickbooks, some extra features such as payroll capabilities and a contractors' disbursement module would provide an overall business relation between the business and its clients.

The software is easy to use and it contains features that are used daily in my law practice. We can keep up with telephone calls, emails, text messages, billing, client contact, etc. all in one place. We use this product daily and have seen a change in our income based on our ability to send out invoices on a monthly or even weekly basis, if needed.

We have not found anything that we do not like about the software so far.

Mobile app is nice with easy integration of calendar. Quick entry of new calendar events. Clients like having a portal to access case info and documents and for communicating with the office. Generating billing statements and "sharing" (sending) to clients is easy. Great to be able to accept credit cards and checks online.

Cannot enter new matters on mobile app. Would be good to be automatically begin a time entry based on the calendar events, i.e. time entry needed for court appearances or other events listed in calendar