Needles Neos Pricing Plan & Cost Guide

Needles Neos

Cloud-Based Legal Case Management Software

3.92/5 (49 reviews)

Needles Neos Pricing

Starting from: $85.00/month

Pricing model: Subscription

Needles Neos offers a web-based subscription, world-class customer support and frequent product upgrades and enhancements.

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Needles Neos Pricing Reviews

Pros

  • Ease of use is a big advantage of this software. Integrations are very helpful with outlook and sharepoint.Haley F.Read the full review
  • Overall we've had a great experience with our upgrade to Needles Neos. Very user friendly and a nice format.Haley F.Read the full review
  • Everyone has been genuinely nice and understanding, the limitations of the software is where my issues really are.Michael S.Read the full review

Cons

  • Neos is exceptionally bad at calendaring, document management and task assignment. The Needles team was unable and unwilling to sufficiently address our concerns with Neos.Zach L.Read the full review
  • Extremely buggy, poorly designed. A bad, infuriating experience.Zach L.Read the full review
  • What is very annoying is that Needles keeps billing us quarterly for "technical support" that is part of our agreement, but fails to fix our technical issues.Cathy H.Read the full review
65%
recommended this to a friend or a colleague

4 reviewers had the following to say about Needles Neos's pricing:

Santosh B.

Needles Review

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: Capterra

- Overall it is a great experience with Needles and setting up easily and quickly

Pros
- Needles is one of the best database CRM applications for attorneys available in the market. - It is easy to customize and use. - This can be more setup in-house using SQL easily.

Cons
- More customization ability to the customers - Pricing can be made affordable - Make Needles application on cloud easily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachael E.

Needles Review

Used weekly for 6-12 months
Reviewed 2016-12-21
Review Source: Capterra

My experience has been great so far. The support staff at Needles and the information you can get from the website is wonderful. I seem to learn something new about Needles almost everyday.

Pros
organization, contacts, case docs, merge documents, user defined reports, intake sheets and value tab.

Cons
companion tab and not be able to see multiple addresses for one contact.

Response from Needles Case Management


Thank you for the kind words, Rachael. We hope you continue to learn with Needles!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frank S.

Great stable program - have used since 2002 - must have for any law practice

Reviewed 2015-04-07
Review Source: Capterra

Use Needles for all database operation in a 15 attorney firm with moderate advertising budget. The software is fully customizable for the many case types we handle. (PI, Auto, WC, Mass Tort, Medical Malpractice, Aviation, Products, Appeals just to name a few). Additionally it is our HR and equipment management software, providing the flexibility to have everyone in the firm know and use one database product on a daily basis - and this was no extra cost! A few strengths of the program include, a case calendar with syncing to Outlook, custom/basis reporting, custom screens, word processing and PDF document merging, checklist by case type, Quickbooks software integration, marketing reports, very stable platform with database backup, low computer requirements and support that does not use voice mail. With the changes I have seen in 30 years in the legal community, one lesson I have seen repeatedly - you need flexible case management software to survive! That is what Needles brings to me. I highly recommend the software to any law practice.

Rating breakdown

Ease of use
Customer support

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Tasha S.

New User

Used daily for less than 6 months
Reviewed 2021-10-25
Review Source: Software Advice

This is my first time using this software and have only been using this for 1 month and am finding my way around it and learning everything that it does. I'm sure the more I use it, the more the ease of learning my way around it will be. There are just a few kinks that need to be straightened out.

Pros
I like that this software has tabs and places for you to put several different key points/information about the cases so that anyone looking at the case will be able to tell what the case is about and find pertinent information that they may need. It opens up the documents by clicking on them, which is also helpful. Being able to separate your cases by case type, staff, etc. is also a helpful feature.

Cons
The layout or structure of the software is a bit overwhelming. I previously used Time Matters Management and found that the layout of that software was much easier to navigate and see previews and notes in cases versus having to click on each individual case in this software to see what it is you need to see. It's just a few features that I think need to be updated. For example, the value tab would be much more sufficient if it could actually add up the total of the bills instead of having us add them each and every time (if there's a way to turn this feature on, please contact me). At times, it can lag really slowly switching from one case/tab to another.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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