Nextpoint Features

It's very easy to use - has better features than leading products such as Everlaw and Relativity.

Sometimes the bugs cause inconvenience - usually the sorting and filtering areas, but they are short lived. I can't stand the redaction tool, and our reps are always aware of how much I hate it. But I also know it's a work in progress. And, while I prefer Nextpoint to Everlaw a million times over, I very much like Everlaw's redaction tool and versioning process (to a certain extent, however, as there are some parts of both that I dislike). Quite frankly, there aren't many things I dislike about Nextpoint.

Best features are the self-import tools and field mapping; ability to organize your data into custom folders and custom export settings.

Just a few. Difficult to see original client folder structure of how data except in a metadata field; need custom placeholder pages; cost and pricing option to host data on month-to-month basis or in an online storage state.

Nextpoint with fast, easy to use, and forgiving! They are always developing new features. My favorite part is that I have a great deal of control over my databases, but the vendor is there to answer questions or provide more support for those who want it. It is visually pleasing, works on all devices and has quickly become my go-to software.

The application of redactions is cumbersome. It takes a lot of steps and the imaging per page makes it a slow process.

The "fuzzy" search function is invaluable. Also the ability to easily produce privilege logs has been very helpful.

It can be a bit clunky in terms of managing many many folders of documents when using it to store documents and track discovery rather than just for productions.

Integrates easily into incumbent litigation hold software.

Various searching, tagging, and document management functions are less accessible than equivalent functions in Relativity. The separation of functions into Review and Prep databases reduces rather than improves access.

Document management is by far the most used feature for me. I like how nextpoint allows me to easily organize and sort data. Additionally the bulk change feature makes classifying documents easy.

Cases with many documents dont load very fast when scrolling. Also the search feature sometimes times out before im done typing.

Searching by coding and tags is great, but being able to search for text that actually appear in a document is priceless. I love the old-school Boolean search functions, it's so easy to use once you take the five minutes it takes to learn -- but can you please put in a Boolean cheat sheet somewhere easily accessible? I'm not crazy about the "advanced search."

As with any "cloud" based software, it can be slow and lag at times. Also, when reviewing large databases, sometimes clicking return to search results does not actually return me to the page showing the last document I actually just clicked back from. Sometimes the search results move around after clicking return to search results. Both of these things are very frustrating.

Has all the main features you would expect from a document review system at a reasonable price

Structured imports of load files is a bit of a mess - there needs to be a wizard or something to adapt .dat files or non-nextpoint load files into what Nextpoint is expecting. The documentation isn't where it needs to be to fully educate on how to do this manually because the software doesn't give you enough information to troubleshoot your mistakes. OCR engine is pretty weak.

The speed the program can search for a document; the customization of coding features; the staff.

The format changes often, e.g. color scheme. I find the new format of the Nextpoint Training tab to not be as user friendly as before.

We primarily use this product to store and code discovery documents for document review. It is so easy to code documents and redact large amounts of documents in a relatively short time.

It does not support every file type and they are still working on supporting some very useful file types for our firm.

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The ease of use. It is very easy to upload documents, review, tag, and produce.

I would like to be able to reorganize the order of documents for production in order to produce them, rather than having to make sure they are loaded into the production folder in the order you need to produce them.

The software is fairly easy to use and I am usually able to solve any issues by searching the nextpoint help section.

I am not a fan of the prep database. It can be difficult to use and does not have a lot of the same features as the review.

Good customer support and training. I appreciate the in person training.

Not all the functions of other document review software. For example, I'd like the ability to search for an individual document by bates number and THEN from that view, be able to jump to viewing the documents that precede and follow that document in the bates range.

Hi Emily! Thanks so much for your feedback. A tip: utilize Bates range searching, which is Bates:[ABC00001 ABC00035] for example. This will return a more manageable set of results which you can then sort in Bates order and quickly view the surrounding docs. Thanks again! Annie

The ability to create folders for the different issues. The ability to easily produce a production set through Nextpoint to opposing counsel. Easy to upload and download documents. That it generates exhibit lists.

That there is a litigation side and a discovery side and that they do not easily link or segue. That there are so many more steps to do something than most other databases. That you can't tag something and have the next document automatically tag/repeat the same tags, so have to code/tag each subsequent page/document separately. That searches bring back documents without the search terms. That you...

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First and foremost the format of training and ease of access for "how to" thereafter. The material to train is provided through short mini videos and accompanying articles broken down by category. This allows each person to go at their own pace. On our firm's last eDiscovery program the representative flew to our office and taught it in person. I was lost 2 hours into training. The next 3 days...

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-Documents export on a production in random order. It's a routine issue with opposing counsel (understandably) and one we have no control over. Nextpoint allows documents to be exported chronologically. Chronological is good, but only with the company or category by which it's associated (i.e., bank, medical, email, etc.). -There are no plans for HEIC files to be supported, so a document image is created. -Redactions are done on a page by page basis. Bulk redaction is a paid for service. Redaction features, in its full capacity, should be part of a user's plan.

Working in an industry with a high volume of data, I needed a tool to both manage costs and the user experience. Nextpoint gave me both with flat monthly fee for unlimited data and unlimited cases. The system is very easy to use from importing to processing to reviewing. I've trained attorneys remotely to access cases I manage in about fifteen minutes.

I definitely love this system, but there are some things that can be improved. My main wish list item is a means of monitoring processing. For example, when a batch is Bates-labeling, I'd like to be able to know it is "75% complete". As I understand, improvements on this feature are in the works.

Web-based application and unlimited storage Unlimited training, both on-site and virtual Quick and responsive customer service, never more than 30 minutes to receive a response Ability to manage litigation database, legacy database and e-discovery

Price per license, although the price is comparable to other database services Lag time for large uploads

In the paperless office environment we all live in it is essential that discovery not be priced per storage needs. Nextpoint's per user fee billing saves our clients money and helps us budget our discovery costs regardless of the size of the case.

Exchanging documents with other lawfirms under an ESI agreement can be cumbersome as each platform determines the standard production an this has been a problem in some of our cases. The industry needs to agree on a single standard to avoid this or build in export templates for the largest services. With that said the Support staff is always there to help.

It's fast. The process is usually very quick which is a huge bonus for us. The main database we use has about half a million documents, even more pages, and the database can give us results quickly. In addition, there are filter features allowing us to presort information that can be quite helpful for abbreviating searches.

It's not necessarily accurate. We rely on coding in particular to find out whether a document is relevent or not. OCR isn't nearly as useful given the documents we have are historical and some hand written. The OCR confuses words and phrases sometimes. Also, I don't like the Boolean searches. There are times when the word 'and' or an ampersand is in the name of a company and there is no good way to add that to Boolean searches making them worthless.

We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform.

We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works.

We don't have a lot of cases that require eDiscovery, but we've noted a definite uptick in the need. I'm only a couple months into using this product and am the administrator. I had very little experience with other platforms run by third-party vendors. What drew us to NextPoint was the ability to manage our matters on our own, which we didn't have when working with vendors. I like how easy it is to set up matters and to customize to each matter's needs. Support is great to work with. I like the Advanced search feature for my new users, it helps them learn how to build searches until they get used to working directly in the search bar. Categories are a nice feature for grouping like items. The new load mapping for load files is great!

Articles in your support center need to be updated. There were many that reference the same types of information, but are different from what the features include now and can contradict information or lead a user to utilize the steps, only to find a process was updated. I've also run into help articles that link to more information and the links no longer work or direct to "page not found" even in some of your more recent articles.

Search tools make document intensive cases easier to handle. Production templates, especially in cases where ESI protocols need to be used, are efficient and user friendly. Easy to view metadata and spot spoliation issues.

I do not like how the de-duplication feature works. Often times, does not work properly at all, especially with production of documents from opposing parties. The software updates have created more margins for processing errors, do not like that when addressed with Nextpoint, we are charged for system error help (this is a recent development). Bulk features have been glitchy lately as well.

Nextpoint offers a self-service review of your data early. At minimum it is a good early case assessment.

There are features still in progress to catch up to Relativity but in general Nextpoint seems committed to receiving and acting upon feedback.