Nextpoint Reviews

Ability to review, sort, filter, code & produce in a consistent manner is easily handled using Nextpoint.

I am looking forward to Nextpoint adding a native viewer for spreadsheets and additional video capabilites.

We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform.

We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works.

format and user friendliness

finding the most recent writing

Hi Nicole! To sort by date, make sure "Document Date" is enabled in the Grid View template you're using (you can find these templates in the Settings tab). Date sorting is also available in Classic View under the "Change Sort Criteria" drop-down menu at the top of the page.

Search tools make document intensive cases easier to handle. Production templates, especially in cases where ESI protocols need to be used, are efficient and user friendly. Easy to view metadata and spot spoliation issues.

I do not like how the de-duplication feature works. Often times, does not work properly at all, especially with production of documents from opposing parties. The software updates have created more margins for processing errors, do not like that when addressed with Nextpoint, we are charged for system error help (this is a recent development). Bulk features have been glitchy lately as well.

Nextpoint is designed to be used and customized by the end user for their specific needs. From the ease of loading data, to reviewing , to production, and serving on the opposing party. Nextpoint allows you to customize your data analysis fields, tagging your individual issues during review, and producing custom load files. When preparing for depositions and trial witness examinations, the tagged issues can be used to gather appropriate documents for each witness.

I have not found anything I did not like about the software.

Hi Ann, We are so grateful for your kind words! We put client experience and satisfaction as our top priorities, and your review reaffirms the hard work our team puts in every day. Thanks for sharing your kind words with us and the community. Look forward to speaking with you again soon! Best, Annie

The customer support - very helpful and addresses new customer confusion and any issues encountered using the software.

Limitations on file types and language support – some non-routine documents cannot be displayed. Nextpont can, however, automatically create placeholder sheets and produce the natives for such documents, which is all we need.

Nextpoint offers a self-service review of your data early. At minimum it is a good early case assessment.

There are features still in progress to catch up to Relativity but in general Nextpoint seems committed to receiving and acting upon feedback.

The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback. A valuable e-discovery tool for law firms of any size.

The software can require technical knowledge and there is a learning curve, but there are ample training videos and documentation.

Search mechanism, ability to code PST files.

Difficulties with file import, specifically with offices that use a different eDiscovery tool

I love the way this software i so much more user friendly that other software I have seen in the past. It is intuitive and most of the time I am able to figure out what I need without having to reach out to customer service. When I do, they are super responsive and always able to help!!

I wish I was able to keep the folder structure of documents and not just the file path when I import. This can be very important for documents and has been a pain point for us on various productions we have received from other firms.

Searching by coding and tags is great, but being able to search for text that actually appear in a document is priceless. I love the old-school Boolean search functions, it's so easy to use once you take the five minutes it takes to learn -- but can you please put in a Boolean cheat sheet somewhere easily accessible? I'm not crazy about the "advanced search."

As with any "cloud" based software, it can be slow and lag at times. Also, when reviewing large databases, sometimes clicking return to search results does not actually return me to the page showing the last document I actually just clicked back from. Sometimes the search results move around after clicking return to search results. Both of these things are very frustrating.

Pricing is straightforward and predictable for the clients. It's pretty intuitive and has saved so much time. It's amazing that I can track down a document requested by a partner within minutes or less.

It takes way too many clicks to look up a document by Bates number. That feature should be more readily available and not buried at the bottom of the Advanced Search options.

Has all the main features you would expect from a document review system at a reasonable price

Structured imports of load files is a bit of a mess - there needs to be a wizard or something to adapt .dat files or non-nextpoint load files into what Nextpoint is expecting. The documentation isn't where it needs to be to fully educate on how to do this manually because the software doesn't give you enough information to troubleshoot your mistakes. OCR engine is pretty weak.

The cost being based on users only and not the amount of data makes this program very beneficial so that we can assist smaller clients that may not have the money to support an e-discovery platform otherwise.

It is not the easiest software to learn so anytime we add a user for a matter there are extensive amounts of hours that need to be dedicated to training and it makes attorneys not want to learn it.

Thanks for the feedback, Natalie! We are constantly striving to make training and onboarding as smooth and accessible as possible. I do want to note, Nextpoint offers free weekly training which new users may find useful as they are first learning the basics. Sign-ups for the weekly training can be found in the New User Guide at support.nextpoint.com. Additionally, our Help Center is full of training and specific workflow videos which you may find helpful as you continue learning and training new users. If there is ever specific content or training materials you would like to see added to our Help Center, please feel free to send along to us at support@nextpoint.com. Thanks again! Annie

It is helpful in searching large productions and organizing voluminous documents.

It can be very expensive and the fees mount up quickly.

Thanks for your feedback Michael. We agree that charging users for fluctuating data volumes each project was not perfect. That's why Nextpoint recently announced user-based pricing plans with FREE, unlimited data processing and hosting. Your Account Director be in touch to discuss our predictable per-user plans and the latest software enhancements. You will never have to worry about data volumes again. Thanks. Annie

Easy searching capabilities, simplistic loading, and great customer support.

They just fixed my major complaint which was the ability to highlight directly on a document. While there may be functionality that does not exist, I find the customer support to be extremely good at talking through problems and helping to implement solutions whether it be through feature requests or simply teaching me a different way to do things.

I like the facts that the software is easy to use, responds fast to queries, and cloud-based.

Sometimes I get a lot of false-positive results that have nothing to do with my actual query.

The software is fairly easy to use and I am usually able to solve any issues by searching the nextpoint help section.

I am not a fan of the prep database. It can be difficult to use and does not have a lot of the same features as the review.

The ability to filter through documents and work from anywhere.

The learning curve - there is so much to learn and most of the time you don't know you need to know something until right when you need it.

Useful to sort and code, mark-up, redact, and view metadata.

Importing of pdfs, issues with load files and mapping, not being able to endorse a duplicate document in more than one production without removing or overriding the original endorsement. If there is a way to do this - please let me know! Cannot easily share non-endorsement documents (a load file is not always necessary when sharing a pdf document, for example) - doesn't keep a document whole when sharing multiple pdfs.

Having two database options (review and prep) is a great help. It has streamlined the process of preparing, marking and saving exhibits. Also, customer support is always helpful, even when you ask a question for the 10th time!

Remembering all of the functions that are available and how to locate them. Although typing a quick search in the help area makes it easy to find.

Great support when you request for assistance with uploads.

some functions are hidden and not easy to find.

No pros were added to this review

No cons were added to this review

The best part is the ability to search for terms. It allows me to easily and quickly find and utilize relevant documents out of a massive production.

At times it can be a bit unwieldy and you really need to practice and build a knack in setting up folders.

We use mostly to conduct key word searches in document intensive cases in order to prepare for depositions. The search function meets all of our needs.

When you click on a document the pdf can take a long time to load and then take extra time to load between pages which can become frustrating.