Nextpoint Reviews - Page 2

Working in an industry with a high volume of data, I needed a tool to both manage costs and the user experience. Nextpoint gave me both with flat monthly fee for unlimited data and unlimited cases. The system is very easy to use from importing to processing to reviewing. I've trained attorneys remotely to access cases I manage in about fifteen minutes.

I definitely love this system, but there are some things that can be improved. My main wish list item is a means of monitoring processing. For example, when a batch is Bates-labeling, I'd like to be able to know it is "75% complete". As I understand, improvements on this feature are in the works.

Nextpoint's software was very easy to set up for our team of lawyers across three law firms and three sets of experts and their teams. Everyone is able to quickly search and find specific documents across the millions of documents and gigabytes of data that we've uploaded into the review platform. Loading the voluminous and frequent productions from biglaw firms coming from two related and active along with from earlier related litigations has been simple and quick.

There has been a learning curve from my past familiarity with Relativity but Nextpoint's support is excellent. Whenever I have questions they are quick to respond and very thorough in helping me.

We like that we have the ability to load, organize, and sort large amounts of data. This is our second ESI software to work with, and it is much more robust in its capabilities with managing data. It has the ability for trial presentation which essentially combines two products into one, and saves our smaller, boutique firm from needing to purchase multiple types of software for various legal tasks.

The ability to process some Auto Cad files without customer support. As we mainly handle construction law matters, we work with multiple AutoCad files. We need the ability to process them independently and efficiently.

Nextpoint's most attractive quality is not its numerous industry-leading features; it's the first-class, personalized support provided by its competent and kind team. For small firms like ours, feeling valued by your software partner is just as important as the software fulfilling its purpose. The Nextpoint team consistently offers creative solutions for all the extreme edge cases we've encountered. We have never been left without a path forward on complex issues that fall outside the scope of standard eDiscovery software. If you value a white-glove, humanized experience, Nextpoint is undoubtedly the best option in the market.

Pricing for near duplication searches can be vastly improved.

Web-based application and unlimited storage Unlimited training, both on-site and virtual Quick and responsive customer service, never more than 30 minutes to receive a response Ability to manage litigation database, legacy database and e-discovery

Price per license, although the price is comparable to other database services Lag time for large uploads

In the paperless office environment we all live in it is essential that discovery not be priced per storage needs. Nextpoint's per user fee billing saves our clients money and helps us budget our discovery costs regardless of the size of the case.

Exchanging documents with other lawfirms under an ESI agreement can be cumbersome as each platform determines the standard production an this has been a problem in some of our cases. The industry needs to agree on a single standard to avoid this or build in export templates for the largest services. With that said the Support staff is always there to help.

It's fast. The process is usually very quick which is a huge bonus for us. The main database we use has about half a million documents, even more pages, and the database can give us results quickly. In addition, there are filter features allowing us to presort information that can be quite helpful for abbreviating searches.

It's not necessarily accurate. We rely on coding in particular to find out whether a document is relevent or not. OCR isn't nearly as useful given the documents we have are historical and some hand written. The OCR confuses words and phrases sometimes. Also, I don't like the Boolean searches. There are times when the word 'and' or an ampersand is in the name of a company and there is no good way to add that to Boolean searches making them worthless.

Ability to review, sort, filter, code & produce in a consistent manner is easily handled using Nextpoint.

I am looking forward to Nextpoint adding a native viewer for spreadsheets and additional video capabilites.

We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform.

We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works.

We don't have a lot of cases that require eDiscovery, but we've noted a definite uptick in the need. I'm only a couple months into using this product and am the administrator. I had very little experience with other platforms run by third-party vendors. What drew us to NextPoint was the ability to manage our matters on our own, which we didn't have when working with vendors. I like how easy it is to set up matters and to customize to each matter's needs. Support is great to work with. I like the Advanced search feature for my new users, it helps them learn how to build searches until they get used to working directly in the search bar. Categories are a nice feature for grouping like items. The new load mapping for load files is great!

Articles in your support center need to be updated. There were many that reference the same types of information, but are different from what the features include now and can contradict information or lead a user to utilize the steps, only to find a process was updated. I've also run into help articles that link to more information and the links no longer work or direct to "page not found" even in some of your more recent articles.

The ability to easily review and produce documents.

Not making the switch sooner. This has been such a time save

Search tools make document intensive cases easier to handle. Production templates, especially in cases where ESI protocols need to be used, are efficient and user friendly. Easy to view metadata and spot spoliation issues.

I do not like how the de-duplication feature works. Often times, does not work properly at all, especially with production of documents from opposing parties. The software updates have created more margins for processing errors, do not like that when addressed with Nextpoint, we are charged for system error help (this is a recent development). Bulk features have been glitchy lately as well.

Nextpoint offers a self-service review of your data early. At minimum it is a good early case assessment.

There are features still in progress to catch up to Relativity but in general Nextpoint seems committed to receiving and acting upon feedback.

Nextpoint is designed to be used and customized by the end user for their specific needs. From the ease of loading data, to reviewing , to production, and serving on the opposing party. Nextpoint allows you to customize your data analysis fields, tagging your individual issues during review, and producing custom load files. When preparing for depositions and trial witness examinations, the tagged issues can be used to gather appropriate documents for each witness.

I have not found anything I did not like about the software.

Hi Ann, We are so grateful for your kind words! We put client experience and satisfaction as our top priorities, and your review reaffirms the hard work our team puts in every day. Thanks for sharing your kind words with us and the community. Look forward to speaking with you again soon! Best, Annie

The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback. A valuable e-discovery tool for law firms of any size.

The software can require technical knowledge and there is a learning curve, but there are ample training videos and documentation.

Ease of use - the software is very user friendly, searching is fast, bulk tagging very useful

Certain useful metadata fields are hidden and there is no access to the back end of the database to make edits (such as editing productions, and re-upload load files); there are limitations to perform various tasks (maximum 5,000 documents) - cumbersome when you have very large databases

I really love the case preparation tool, because so many other e-discovery programs lack this. It's great to be able to move key documents into the prep tool and have them ready for depositions, hearings, and trials. Also, the ability to issue-code deposition transcripts and search across transcripts has been a huge benefit in our motions practice.

I would really like to be able to have my document view on one screen and the document viewer on another and be able to scroll through the documents and have the document change each time. Perhaps there is a way to do this, but I am not aware of it (and seem to recall being told previously such a function was unavailable).

Hi Josh, Thank you for taking the time to share your feedback! We understand the need for viewing your grid view results side-by-side with the relative documents, and we have two suggested workflows below: First, you can take advantage of the preview and theater icons next to any document. The preview icon gives you an instant look at the first page, and theater icon will open that document...

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One of Nextpoint's standout features is its robust organizational tools, which let users sort information by facts, people, and issues in alignment with the trial process. Additionally, its remote access capability is invaluable in the courtroom, allowing legal professionals to manage case files, evidence, and documents in real-time, including finding and marking exhibits or deposition call outs on the fly as issues arise.

The system does have limitations in the ability to map all metadata fields during import. This can result in complicating data representation, requiring manual corrections to ensure consistency.

It's easy to use and navigate the entire database.

Trial exhibit export and stickering is inefficient. If we had a way to bulk export and keep the family as one pdf vs exporting each individual family as one pdf.

Pricing is straightforward and predictable for the clients. It's pretty intuitive and has saved so much time. It's amazing that I can track down a document requested by a partner within minutes or less.

It takes way too many clicks to look up a document by Bates number. That feature should be more readily available and not buried at the bottom of the Advanced Search options.

The web/cloud based dynamic and lack of need for "seat-fees."

The possible removal of our "deal" - with fixed monthly cost, plus storage.

Hi Anthony, Thanks very much for your review. While Nextpoint has moved to an "unlimited data" pricing model with zero charges for data processing and hosting we always allow legacy customers to stay with the pricing plan they are most comfortable with and that works best for their organization. The majority of our customers prefer the predictability and affordability of our low, per-user monthly pricing; which is why I wanted to make sure and outline it for you upon your renewal. But, we are always happy to accommodate long-standing clients (like your firm) with pricing that fits their needs. Thanks again for being a Nextpoint user and for your review. Sibrey McManus, Account Director

User Friendly; Saves LOADS of Time in Reviewing/Producing Discovery; Affordable Options; Service is Amazing.

Would like more analytical functions, but understand that this is in the works!

Ability to find documents and set up for document review. They are constantly improving the software and accept feedback from end users.

Not able to rename files in the file room (document staging area) but that can be resolved with developing naming conventions when placing documents in staging area.