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ProLaw vs Legal Files Comparison

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Overview

ProLaw is a law firm management solution that integrates with Microsoft Word, Excel, and Outlook to organize information...

Legal Files legal case & matter management is ideal for corporations, universities, governmental agencies and insurance companies.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.7

45

5

4

3

2

1

14

15

9

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

4.6

23

5

4

3

2

1

16

5

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms.

AL

Amy L.

Easy to use and functionality is superb. The interface is easy to read, making it easy to use.

JC

John C.

I like that the addresses and CMS were easily used to mail merge and to do newsletters. The invoicing was also super easy to use and you are able to capture billable time easily.

AB

Autumn B.

Pros

I find it to be easy to use and very good for keeping our documents and matters organized. The integration with Microsoft Outlook, Microsoft Word, and Adobe Acrobat is seamless.

BS

Brett S.

In addition, whenever I have had occasion to work with their trainers and customer service personnel, they have been very knowledgeable and helpful. I highly recommend Legal Files.

BS

Brett S.

Additionally, I found Legal Files did not overwhelm the user, which makes it perfect for small to medium sized law firms. Larger law firms may want more complex feeling programs.

AR

Anonymous Reviewer

Cons

Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.

JC

Johnston C.

VERY time-consuming and frustratingly inefficient. Lord, strike me with a nasty case of pimples if I EVER complain about I-Manage again.

DS

Diana S.

Overall software is an utter shambles of committee designed modules that integrate poorly, bugs and errors are numerous and fixes take forever.

CC

Charles C.

Cons

Documents are not arranged chronologically so it is difficult to find the most recent version.

ST

Steven T.

When transferring information from one file to another, it is difficult to transfer emails, you have to do them 1 at a time which is time consuming.

EH

Estela H.

Not everything is very intuitive about the software. Less experienced computer users have a hard time with it.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features32
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting/Forecasting
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Customizable Fields
  • Customizable Templates
  • Deadline Management
  • Docket Management
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Email Tracking
  • Expense Tracking
  • File Management
  • Financial Management
  • Full Text Search
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Location
  • Project Management
  • Real Time Reporting
  • Records Management
  • Reminders
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Trust Accounting
  • User Management
  • Version Control
  • Workflow Management
  • Total features59
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting/Forecasting
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Customizable Fields
  • Customizable Templates
  • Deadline Management
  • Docket Management
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Email Tracking
  • Expense Tracking
  • File Management
  • Financial Management
  • Full Text Search
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Location
  • Project Management
  • Real Time Reporting
  • Records Management
  • Reminders
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Trust Accounting
  • User Management
  • Version Control
  • Workflow Management

Integrations

  • Total integrations3
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Xero
  • Zapier
  • Total integrations6
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ProLaw logo

ProLaw

Makes searching for legal forms and case records an ease.

Reviewed 5 years ago

It allowed me to draft the necessary documents with proper argumentative support to progress my court cases.

Pros

The database of case records as well as various legal documents. Pro law strips the pain away from combing the web for various legal documents and past legal examples.

Cons

The interface can be improved slightly. Signing into the software requires more effort than most softwares and the constant password updates are tiring.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ProLaw logo

ProLaw

Prolaw does what it needs to do, but boy does it look like it's from the year 1998

Reviewed 3 years ago

The legal firm I worked with migrated out of another database software to ProLaw. ProLaw looks and feels like a Windows 98 computer. It's also like Evernote, which means that if whoever set it up did it poorly, then the whole system breaks down.

Pros

It organizes all of our legal documents, and the data is solid. No data issues so far. Once you get the hang of it, it's pretty easy to find clients and the files you saved in there.

Cons

It's so stupidly clunky. To create a matter, it requires multiple steps upon multiple steps. To upload a file, you then have a assortment of options to choose from, which all do the same thing. ProLaw could use a UX designer to modernize things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

ProLaw logo

ProLaw

ProLaw 2017.1

Reviewed 3 years ago

ProLaw is all you'll need for your legal practice. Easy to use and functionality is superb. The interface is easy to read, making it easy to use. I was able to navigate the application pretty easily with limited training. Having an all in one system, allows the firm to have access to front and back office information with a few clicks.

Pros

I have the capability to run a report for client information at your fingertips is what I like most. This allows the firm to keep up with their clients and allows you to follow-up with running a simple report

Cons

Profiling documents seem to have gone backwards. The process to profile a document takes longer than the old platform. It's easier to just open the matter you'd like to save to and drag and drop. Also, report writing is such a process, it forces you to have ProLaw complete most of the report writing tasks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ProLaw logo

ProLaw

Great vision for a converged legal platform, but clearly under-resourced

Reviewed 3 years ago

We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well...

Pros

Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort....

Cons

ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ProLaw logo

ProLaw

Best Value

Reviewed 9 months ago

Overall, using ProLaw is a much better option than just a document management software like Worldox or iManage. We essentially have digital files that we can access at any time from anywhere.

Pros

After 5 plus years, I still believe ProLaw is the best practice management software out there. Using ProLaw has allowed our firm to become as paperless as a law firm can be.

Cons

I wish there was more flexibility in the fields and format and the reporting feature still needs work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

ProLaw logo

ProLaw

Complex but Comprehensive

Reviewed 2 years ago

I used it for 4 years and then because it was so difficult, I went with a more user friendly system.

Pros

The best thing about prolaw was the ability to link client files on one main server that can be accessed by multiple users. I like that the addresses and CMS were easily used to mail merge and to do newsletters.The invoicing was also super easy to use and you are able to capture billable time easily.

Cons

It did not play well with others like Word, Excell and Outlook. I had a very difficult time transferring the files over to a new system and the customer service was very poor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ProLaw logo

ProLaw

Less Paper - Law Firm

Reviewed 3 years ago

As the title says - - - less paper!

Pros

Our firm uses this product as a true practice management tool. We use front and back office modules. ProLaw has allowed us to be an almost paperless law firm. Everything goes into ProLaw and we have true digital files/matters. We recently went through an audit with one of our clients and were able to provide limited access to the client. They loved ProLaw! I spent 15 - 20 training them on how to access documents and they had no problems going forward.

Cons

There are some features that need some work, but in comparison to other programs it is still the best practice/document/billing management program going for law firms.