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Smokeball Logo

Smokeball

Legal productivity software for small law firms.

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Smokeball Features

Features Summary

Functionality

4.6

/5

189

Total features

66

7 categories

Smokeball features

Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Audit Trail

Common features of Document Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management

Price starts from

29

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

189

Price starts from

29

/user

Per month

learn more

Total Features

66

Unique features

  • Drag & Drop

  • Communication Management

  • Docket Management

  • Audit Trail

Functionality

4.6

/5

580

Price starts from

24.95

/user

Per month

visit website

Total Features

45

Features in Common

25

Unique features

  • Project Management

  • Billing Rate Management

  • Receipt Management

  • Core Accounting

Functionality

4.5

/5

440

Price starts from

49

Per month

visit website

Total Features

103

Features in Common

60

Unique features

  • Automatic Time Capture

  • Bankruptcy Case Management

  • Project Tracking

  • Online Time Tracking

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Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SmallLaw Review

Reviewed 2 years ago

Overall, an excellent software and definitely worth considering for your law firm, especially if you handle real estate transactions.

Pros

1. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more! 2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline).

Cons

1. Cost (yup, it's one of the more expensive options you'll find out there). But when evaluating options, the thought process should be whether you will save some time by implementing the features of the software. And if so, a few extra bucks monthly is well worth it. 2. A little glitchy at times. We sometimes would create an invoice but would not be able to load it or send to a client until the next day. I have no idea why this happens, though it hasnt been a big issue for us. 3. Requires you to invest a lot of time to set up to automate your documents and learn how to modify them as you go. But, again, it is time well spent.

Vendor response

Thanks for the review, Furqan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great platform, great Outlook email syncing, just no ability to automatically monthly invoice.

Reviewed 10 months ago

My experience with Smokeball was great. If Smokeball had the features I needed that MyCase had, I would have stayed with Smokeball. I liked the look of Smokeball better.

Pros

It was very user friendly and looked easy to use. Very customizeable. The Email syncing feature is great if you use Outlook. You can not only send emails when you're logged-in to Smokeball (which connects the email to the matter), but you can also send emails out of Outlook and you can click on a button on the bottom of the email screen and connect that incoming/outgoing email to a Smokeball matter. Can create custom fields. Can set-up intake forms with fields, that can be sent to the potential client for them to fill-in that automatically in-loads to their contact info in Smokeball.

Cons

Not able to set-up automatic repeat invoicing. If you have a client (such as a criminal defense client that needs to make monthly payments and want to, when you're setting up the client's case, set-up future invoices to go out to the client for them to be able to pay on-line, Smokeball can't accomplish this. The only platform I found that was able to do that is MyCase. This is a lifesaver for my criminal-defense firm. It only syncs with Outlook and not Gmail.

Vendor response

Thanks for your review, James. We are constantly looking for ways to improve the user experience with our software, so this feedback is very much appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Smokeball does not have legal forms as advertised; and does not interact with G calendar

Reviewed 4 years ago

I foolishly jumped in and signed up for a one-year deal with Smokeball. After I explained the shortcomings of their product and my need to buy additional software to make their software work, I asked to be released from my one year contract. Somkeball denied the request. I would strongly look for a product that is less expensive and has some type of money back guarantee.

Pros

The staff is friendly and tries to assist.

Cons

I bought the software for the forms library that you could use in your practice. I am a small practitioner in Oklahoma. However, the forms library for Oklahoma, and most states, is non-existent. Smokeball costs more than other practice software packages. I purchased it for these forms, but had to buy forms elsewhere. Smokeball does not interact with Google products including Google calendar even with work-arounds. My work was all automated through Google calendar. I worked with trying to use the work-around recommended, but none worked. To use Smokeball, I would have had to buy additional soft-ware. This made the one stop shop advertised by Smokeball not work for me at all.

Vendor response

I'm incredibly sorry to hear this, but want to clarify two points for any likeminded readers here: (1) It is true that we have more forms in some states than others. That's due to how many active users we have in each state; obviously as we grow in some states we add more forms. When users, say in Oklahoma, sign up and see that they need more forms, they can request that our dedicated Content team...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very adaptable and overall excellent legal case management system

Reviewed 3 months ago

Excellent. Support and account managers are always very responsive and helpful.

Pros

Customization, document automation, many features I haven’t fully explored. Syncing and integrations with other software.

Cons

Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times. Would be nice if software would also integrate with g-suite.

Vendor response

Thank you for the review, Sara! Feel free to reach out and let us know if you need anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I Love Smokeball

Reviewed 2 years ago
Pros

I love Smokeballs features. The document automation saves me time and headache with formatting. The integration features make sure that nothing I do is missing in the client files. The cases are always complete. the ease of integration for the products that I use is excellent and seamless. The time tracking capabilities help make sure that I don't miss a billable.

Cons

They recently updated the mobile software so it is more difficult to use on a tablet or my phone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Allows for easy systemization saves time increased profit

Reviewed 2 years ago

Smokeball is an excellent system that has allowed me to streamline my Estate Planning and Elder Law practice. They systems I have put in place through smokeball have allowed me to increase profit in each practice area. And my team can sleep well at night knowing things won't get missed or fall through the cracks.

Pros

Easy to use, easy to implement. Customer service is excellent they are always willing to improve their product and help with issues and questions. We have systemized every practice area so we don't forget steps and can sleep at night knowing the system has our back.

Cons

hybrid cloud and desktop was helpful in the beginning. It is nice to work when not online, however it slows the system a little and going completely cloud based would probably remedy that issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The BEST software for small firms

Reviewed 2 years ago

We have two offices that are 200 miles apart, so the Communicate and Task features help us stay connected and working as a team. Our efficiency has grown, as well as the ability to keep up with retainer replenishments.

Pros

Smokeball is the best case management and billing software I've used during my 6 years as a paralegal. I am with a small firm, and my time is extremely important, so the AutoTime feature is my absolutely favorite part about Smokeball. It has saved me countless hours on billing.

Cons

The mobile app does not track your time, so we don't use it often. We have been told that Smokeball is working on that feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So happy I made the switch

Reviewed a year ago

They made it easy to migrate from our other system despite the lack of cooperation from Abacus. They train the staff and make sure that we are aware of all features. Our productivity has increased significantly since leaving Abacus.

Pros

It automatically tracks your time and gives you time report through email. It is easy to link to your emails in the matters. You are able to customize workflows and documents. It integrates with Zoom and ring central. I am so happy that I changed to Smokeball

Cons

No cons to date. This product is easy to use and easy to learn. They are responsive when we have questions about the product.

Vendor response

Thanks for your feedback, Patricia. Feel free to reach out if you need anything!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Switching to Smokeball

Reviewed 2 months ago

I am beyond excited to come to work every day. Smokeball has made my job easier to maintain control over our clients and what stage we are on in each case. We no longer have to utilize other software programs to keep notes on our clients.

Pros

This software has everything our old software did not have.

Cons

I have yet to find something I dislike about Smokeball

Vendor response

Glad we could show you what top-tier software looks like! Thanks for the review, Valerie!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Can be a big time saver!

Reviewed 2 months ago

I was happy with Smokeball overall but there were just some issues that couldn't be overlooked. When working properly it was a time saver but when it was running slow it actually costs us more time.

Pros

Smokeball is helpful in in number of ways. Automate forms and manage emails, track emails and files. Save files and emails to client matters. Time tracking helps our attorneys manage billable hours. I was surprised that Smokeball does this automatically and I was quite impressed.

Cons

Smokeball can be slow and cumbersome at times, it is web based. If a form isn't set up to your liking it can be difficult to change it, I wish there were more templates to choose from too.

Vendor response

Thanks for your Feedback, Diane.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best practice management software!

Reviewed 2 years ago

Our firm literally cannot work without Smokeball. I am not exaggerating one bit when I tell you that it is as essential to our practice as air. When the pandemic began, other lawyers were struggling to figure out how to work from home. Luckily for us, Smokeball is everywhere we are. With help from Smokeball's cloud-based system, we were able to transition to working from home very quickly and easily....

Pros

Email tracking, file notes/timeline. These features make it so much easier for two or more people to collaborate on a file!

Cons

I wish that "to-do" tasks in the system would auto-delete if a matter is canceled or closed.

Vendor response

Thanks for your feedback, Sandra.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great organziation for a small legal practice

Reviewed 2 years ago

A very positive experience. After dealing with another practice management suite from one of the large, uncaring legal publishing companies, it is a breath of fresh air to be able to work with people who are responsive to and care about our needs and how we work rather than how they want to force us to work.

Pros

Being able to corral the mountains of emails and documents that pass back and forth in a legal transaction is great.

Cons

At times, the online nature of the software means you are waiting a few heartbeats for a page to load up. It is not unbearable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Good Investment

Reviewed 2 years ago

We are moving toward a paperless office, and have a better sense of organization, because with Smokeball, we know where everything is, and it's easy to find.

Pros

That it is cloud-based makes is usable anywhere: home, office, while traveling. That's especially important now, given the limitations imposed by Covid 19. I appreciate the ability to have all emails related to a case appear in the same place. I like the automation features, particularly for drafting quick letters.

Cons

There are still technical issues involving the relationship between Smokeball and Outlook, and even when everything works smoothly, which is most of the time, the loading of both programs takes a while.

Vendor response

Thanks for your positive response. We'll gladly admit to being a bit more than some competitors but we're also happy to point out that our users get more features and value for the price, too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for small law practice

Reviewed 2 years ago

We couldn't run our office without this software.

Pros

Ease of document automation, workflow set up, time & billing, integration with Office products.

Cons

It's automation in pdf is weird to me but I have not played with it or watched any webinars on it yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great high tech automation but misses on basic options

Reviewed 4 years ago

I have gained a lot from using Smokeball, but I have had to give up things that I view as basic and simple needs in exchange. The company is open to hearing suggestions, but they are not quickly implemented. They are aware of the complaints that new users have, but they still don't discuss them in the sales demo. I would suggest buying one license only if you decide to try the software. You can add more later if you find that it works for you, but really use the software before adding more as it will take you a minute to realize all of the simple tasks it can't perform. If you have used other major software programs like Abacus or Practice Panther, you may not feel like the benefits are worth the hassle of the change. If this is your first case management system, you will be happy.

Pros

The integration with Microsoft Word and Outlook are great. Unlike other software programs, they work all the time and are easy to use. The templates and automation features help you save tremendous amounts of times doing routine work. The software does not crash and have bugs all the time like the previous software I used.

Cons

This is an out of the box, canned solution. Even on simple requests, ZERO customization is allowed. Also, they are HORRIBLE with allowing you to import data from other software systems. They basically expect each firm to just start over from scratch, other than importing contacts. This is crazy and unrealistic for small or large firms. Smokeball is a one size fits all tool that frequently falls short....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great time tracking, billing and case management system

Reviewed 2 years ago

I have been extremely happy with the move to Smokeball over a year ago. My billing has increased and the usage of the system helps me coordinate and keep up with my case load.

Pros

The time tracking and integration with MS Outlook and Word.

Cons

The start up of the program takes a little bit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball is a Keeper.

Reviewed 2 years ago

Very positive. The software works and whenever there is even a small glitch, the Smokeball team is quick to fix the issue.

Pros

Ease of access across multiple devices. Ability to interface with staff to keep work product flowing.

Cons

Internet based, so if the Internet is down, we cannot work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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More effective and productive work environment

Reviewed 2 years ago

The benefits of this program have overall created a more effective and productive work environment. The ability to create workflows and stages is very helpful and is used almost everyday. Missing deadlines while using this program are hard to come by.

Pros

The feature of being able to link Microsoft office with this program has assisted me greatly in the sense that it has minimized the process of completing tasks, preparing documents and emailing with clients. My favorite feature about this software is the ability to link client emails to the file it pertains to within Smokeball. This feature has minimized searching for Emails through my entire Email inbox, and additionally it has helped the firm cut costs on supplies, as we are not printing Emails for the paper file.

Cons

My least favorite feature about this software is the billing portion. My Office manager has had a less than great time attempting to transition to this software from Amicus, of which was the main software at the firm for 20 plus years. With that being said, the customer service help desk has been very helpful and working with this firm to create what we need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for small law firms

Reviewed 2 years ago

Overall, Smokeball is a great program for large and small law firms. The ability to integrate e-mail, Word and Adobe is way better than the program we used to have, and the layout and organization is wonderful.

Pros

I love the ease of use and the ability to always have access to documents even after they are deleted. Nothing is ever lost. I also like the ease of converting documents to .pdf for filing with the court.

Cons

The biggest drawback for me is the inability to customize containers for info that we would use in our office setting. The information containers are set by the developer and even though we have input on what we would like to see, they do not always implement our suggestions because it would not be used widely by other users.

Vendor response

Thanks for your feedback, Karen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball is Great

Reviewed 2 years ago

Great

Pros

Form suites, automatic time tracking, document generation using forms, email integrations.

Cons

Offline access to documents when they have not been saved locally already.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Great product but still lacking in essential features!

Reviewed 3 years ago

I have really enjoyed using this product and a have been a strong advocate from day one; however, I am concerned that they have not fixed this problem and I do not have the one capability that I need which is being able to get my emails and task while I’m in the car.

Pros

This software is easy to use and all of my staff love it! It improves our workflow, makes us more efficient and makes every day more enjoyable!

Cons

This software is lacking in one essential area – – you are unable to get your emails and task while on the go on your phone. I was told this app and feature works when I signed up for three years only to find out later that it does not work and the calendar is not very good either

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Associate Attorney

Reviewed 2 years ago

Just about the time we got Smokeball we reduced our secretarial staff, so I was forced to prepare most of my own pleadings. Smokeball has made it possible for me to do so. I am always anxious to find out more about what Smokeball can do as, I suspect that I am only using a portion of the total functions available.

Pros

I like the fact that you can click on a file and easily find the document you are looking for; that it tracks your time and can easily be entered into Smokeball billing; that you can find documents by doing a search; that there is assess to the court forms of other jurisdictions and when opened, they are populated with the information in the file; that I am reminded daily about the tasks that I entered; I also like the communicate function which I just found.

Cons

I wish that I could print the memos that I prepare (although I found that I can send them through communicate); I wish there was more training with the pi functions (although I may have missed them); also I wish that I could print the task pages because I often make lists in the "Detail" box.

Vendor response

Thanks for your glowing review. I've forwarded your questions to your account manager who will be in touch in case we can be more helpful getting everything just right!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great CRM for Law Firms

Reviewed 2 years ago
Pros

Smokeball is very helpful in streamlining processes and increasing efficiency. You can assign tasks to users and auto populate a procedure with deadlines and assignments. Very useful.

Cons

There are still some bugs with the reporting feature of the software but the developers and support are easily accessible to assist and they are working on updates and fixes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Invaluable Tool for Lawyers

Reviewed 2 years ago

Smokeball has increased my firm's ability to organize our client database and keep it updated and available on a moments notice.

Pros

The organization and accessibility Smokeball provides for my practice is invaluable. The integration of Word, Outlook, and the Smokeball overlay keeps all client matters easily organized and accessible from the cloud. Smokeball was integral for my practice to transition from paper heavy documents to a digitally based system. The ease of access provides on the spot support and client records by laptop or phone when at court or remote locations. As a bonus Smokeball integrates automatic billing through calendar and email events to help me keep track of billable hours. I am, and will continue to be, a dedicated and satisfied user.

Cons

The only con is the necessary time to input basic information on a client and client matter. However, once the initial input is complete it is transferable to new client matters.

Vendor response

Thank you for this positive review. We love hearing the things that are working, but are also cognizant of the time it takes to input new data, too. We're always working to streamline this process for you. More to come!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system for big or small

Reviewed 2 years ago

One of the most impressive items is that we can answer a call from a client whether it is our matter or not, we can communicate with our client giving them what they called for without delay. We have had other firms ask what we use as they were impressed with are detailed fast response.

Pros

We are a law firm in the Chicagoland area, it is such a relief to have all of our communications and files in one location so that all of us can share the data at any time. Having the court forms at our finger tips, not having to go to each county is such a time saver. We have only scratched the surface using the many efficiency's that are offered.

Cons

Sometimes, when the documents are populating they could load just a tad quicker.