Smokeball Features

Smokeball

Practice management software for small law firms

4.72/5 (47 reviews)

Smokeball Feature Summary

  • Task management
  • Event calendar
  • Timesheets
  • Automatic time tracking
  • Automated legal forms
  • Template management
  • Legal case management
  • Contact management
  • Contact database
  • Document management
  • Email management
  • Billing & invoicing
  • Practice management
  • Microsoft Outlook integration
  • Microsoft Word integration
  • Third party integration
  • Client management
  • Document assembly
  • Workflow management
  • Calendar management
  • Event management
  • Drag-and-drop interface
  • Search functionality
  • Mobile access
  • Collaboration tools
  • Electronic signature capture
  • Audit trail report
  • Automated library of legal forms
  • Communication management
  • Website management
  • Onboarding process management
  • Photo management
  • Activity management
  • Performance tracking
  • Visual dashboards
  • Automatic reminders
  • Deadline tracking
  • Due date tracking
  • Task assignment management
  • Archiving & retention
  • Document tagging
  • Version control
  • Full text search
  • Accounting integration
  • Trust accounting management
  • Sync with Microsoft Outlook

Legal & Law Feature Comparison

Most popular features of all Legal & Law apps

API (19 other apps)
Activity Dashboard (34 other apps)
Automatic Notifications (18 other apps)
Automatic Reminders (27 other apps)
Billable Hours Tracking (20 other apps)
Billing & Invoicing (25 other apps)
Calendar Management (22 other apps)
Case Management (32 other apps)
Custom Fields (18 other apps)
Customizable Templates (17 other apps)
Document Assembly (17 other apps)
Document Storage (27 other apps)
Document Templates (22 other apps)
Email Integration (17 other apps)
Invoice Management (22 other apps)
SSL Security (23 other apps)
Search Functionality (24 other apps)
Task Tracking (20 other apps)
Time & Expense Tracking (22 other apps)
Time Tracking by Client (21 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Smokeball Feature Reviews

25 reviewers had the following to say about Smokeball's features:

Eric Gibson

Impressed

2017-07-12

Pros

Feature rich client and document management system integrates with office for document automation and email tracking

Cons

Poor billing program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mark Breunig

Started using 1 year ago as document and email mgmt solution. It's gotten a lot less clunky.

2017-08-10

Improved document and task tracking. Io

Pros

Like the UI and the always available in the cloud feature.

Cons

Still has bugs that I've logged many times without a fix, but I trailed several competitors saas solutions and decided to stay with Smokeball.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Printz

Ambitious integration

2017-04-26

It has an activity tracker and allows you to create invoices, but billing/accounting integration is still weak.

Pros

Emails and documents all in one place.

Cons

Still buggy from time to time.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Smokeball

Maintain your quickbooks or other accounting software.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Administrator for law firm using this program.

2018-05-15

Helped organize client files and made it easier to track and save emails to and from clients.

Pros

It is quite easy to save emails and documents to various clients and to search matters quickly.

Cons

If not careful, it is easy to overlook tracked changes to documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Courtney Lorentz

Excellent software management tool for small firm.

2017-07-11

One company provides four different services: Software management/document sharing, cloud-based back-up, billing software, and website support/creation!

Pros

I like all the automation features, particularly the way contacts will automatically update through all applicable matters when changed in just one location.

Cons

However, customer service is quick to help resolve any issue and to help customize their product to fit one's business needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric Gibson

Great at what is goes well

2018-01-10

Pros

Storing all client contact information, case information and uploaded documents.

Cons

There are several features that are subpar (billing) or unnecessary (complimentary website) that have made the price double yet go unused.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Huma Rashid

Best case management software ever!

2016-12-02

Their software makes it so easy to write letters (which can be done off templates) and create standard documents.

Pros

Accessibility, great app, immediate customer support.

Cons

No billing feature yet!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Judith Jenz

So happy I invested in Smokeball

2017-03-15

The file management and document automation are priceless.

Pros

File storage, email storage and automation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Moore

Smokeball is a great asset to my solo practice

2017-02-09

It helps me stay on top of tasks - I set up dates/reminders with ease.

Pros

The customer support and its user-friendly design.

Cons

That it doesn't have email workflow capabilities (not campaigns, but workflows based on a client's status or stage in the process).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Smokeball

No.

Source: Capterra
Helpful?   Yes   No
Read more
Melissa Murdock

Excellent for Small Firms

2018-01-25

Pros

It is very customizable so that each matter contains in itself all the information you need for a case - no more searching through thousands of documents to find a claim number.

Cons

Having it in my computer, since it is a big program, makes it take some time to load and to open Microsoft word.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chris Casseday

One of the best legal practice management software tools!

2018-04-27

Pros

From the automated forms, document management, or the time tracking functionality, this software is perfect for any law firm looking to take their firm to the next level.

Cons

It is not cheap, but you get what you pay for - so that shouldn't be a deal killer for the firm that is looking to get the right pieces in place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
STEVEN ALVES

I've tried the rest. Smokeball is the best.

2016-04-20

I have tried Lexis Nexus Firm Manager, Clio, MyCase, Amicus, Abacus, Rocket Matter, Credenza, Houdini, Bill 4 Time, Time matters... you name it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Madeline Bennington

Smokeball has transformed my law practice!

2016-04-06

The new "Activity Tracker" that just came out with Smokeball looks like it will be another great feature and will help me track my time to make sure I'm billing for the work that I do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Theodore Alatsas

Most complete case management program available.

2017-12-25

Pros

The software is easy to use, intuitive, and loaded with features that are easy to customize to practice needs, the billing integration, with the recently added auto activity trackers, make billing simple.

Cons

My only complaint would be price, but that is really a nominal complaint. I have paid so much more, per month, for other types of software, research and other types of programs and services, that the pricing really isn't bad at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
ashleigh Trine

BEST PROGRAM EVER!!

2018-08-17

I also love being able to search for a document by typing anything that you remember is in the document and it will search all the documents for that phrase.

Pros

This program has made my job soo smooth. The ease of use and all the different features work together great. It has made me more organized and efficient in my job.

Cons

If your internet goes out, you cannot access files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 11-50 employees)

The Best Practice Management Software!

2018-09-07

Their customer service team is fantastic and can work very hard to make things easier.

Pros

Client's info, documents, notes, calendar items, billing, it's all in front of you.

Cons

It's really easy to use and saves lots of time!

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tricia Harter

Customer Service is excellent.

2016-04-01

We look forward to billing be added to the program.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrew White

Perhaps if I had my own IT team on staff... but this was a waste of money. And they viruses us

2017-08-15

Access to documents. Calendaring

Pros

Great promise for what it could do. And of you had a dedicated IT team it probably would work well. But as a small law firm it has been an expensive failure and disappoint

Cons

Bad support. Their new release effectively disabled my secretary's computer. And they couldn't find any problem. So my IT consultant had to do an emergency fix. Then it corrupts again when she tries to load smokeball. Yet smokeball tech support who looks at system says its running fine. It's not. Her computer is again on the virus ward at IT consultants office. Thanks Smokeball

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
ashleigh trine

I love the customer support. If there are any issues, they will work with you until they are fixed.

2017-06-27

Linking everything together is great

Pros

I love that it links together everything I need to do in a day: ie: My cases with my calendar, my emails, etc.

Cons

I also think there are some gliches that need to be ironed out- sometimes my word documents wont open- i have to export them and save on my desktop and then open them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Letisha Luecking Orlet

Absolutely the best!

2017-06-27

This software enables me to run my business much more efficiently and accurately.

Pros

The auto time tracking and boost billing functions take Smokeball to the next level.

Cons

Every once in awhile, the system runs slowly and it seems that my documents do not sync quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Joseph Childers

You get what you pay for

2017-12-29

Time and ease of mind knowing everything is in one place.

Pros

The document automation features in word make setting up a template a breeze.

Cons

Cost was the main concern I had going into this transition, but you get what you pay for and the time I save is extraordinary in comparison to other law practice mgmt software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Fine

Smokeball Makes It Easy

2017-01-23

Smokeball grouped and filed these emails in the proper client folder and allowed me to watch from the sidelines until the activity ceased.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James Bernicky

An essential part of our office

2017-03-16

It's made so many parts of our practice easier, from keeping track of all our files, contacts, clients and documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Rivera

Amazing Case Management Software!

2016-02-17

They helped me transition very seamlessly from another popular case management software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Darien Ivory

Smokeball review

2018-08-16

Pros

Easy to use and also has a speedy search engine.

Cons

Information is misplaced if your not careful really have to watch what your doing so you don’t make a mistake

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more