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Smokeball Reviews - Page 4

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249 reviews

Recommended

SJ
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Skiles J.

Legal Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Productivity and Document Automation

Reviewed 3 years ago

Productivity increases by using Smokeball and document automation features are far superior than any other system I've looked at.

Pros

Document automation is critical to create documents and updating document fields when someone changes their address is super easy.

Cons

Integration with other software suites is lacking, but they are working on it. i.e. Salesforce, Hubspot, Office 365 Online.

KG
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Kristie G.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Customer Service

Reviewed 3 years ago

EXCELLENT! Smokeball support staff goes above and beyond. They always follow up to ensure all issues have been resolved and are functioning correctly.

Pros

The ease of adding billing entries at the same time you are drafting your form.

Cons

After entering your case information you cannot go back and change the parties around without having to delete the case and start over.