LegalWorks Pricing, Features, Reviews & Comparison of Alternatives

LegalWorks

Cloud-based document management software for legal firms

4.05/5 (19 reviews)

LegalWorks overview

What is LegalWorks?

Uptime LegalWorks provides document management and email management solutions to legal firms, enabling users to create separate documents and files for each client. Cases can be stored in the software with their client name, case type, evidence, statements, notes, and emails attached.

The software provides flexible search options enabling users to search for particular files or folders within the software database. All documents are assigned a document ID which can be used by case workers to locate them. Users can set access restrictions on sensitive or confidential documents, ensuring they're only visible to those authorized.

LegalWorks can be mapped with Windows Explorer which enables users to copy and paste files stored in Windows directly into the software database. The software saves all previous versions of a document every time a document is modified. Users can review old versions of the same document in the version history and add comments for others. Users can also set up message alerts for folders, meaning they're sent an email whenever changes are made in that particular folder.

Pricing

Starting from
$49/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
LegalWorks screenshot: Open Matters are assigned to users to be worked uponUptime LegalWorks™ DemoLegalWorks screenshot: Create a New Matter in LegalWorks, with the option of adding the client nameLegalWorks screenshot:  Store general firm files and folders in Firm DocumentsLegalWorks screenshot: View general information about Matters (cases)LegalWorks screenshot: Users can search for a particular document using a document IDLegalWorks screenshot: Store all documents related to a Matter (case)

LegalWorks reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.0
  4.4
  4.4
Sarah Sheluchin

East to get started, great customer support

Used daily for 6-12 months
Reviewed 2019-06-11
Review Source: Capterra

Pros
Initial deployment of the software was easy and hassle free. Customer service for LegalWorks was a real standout. Integration with Outlook was crucial in our decision to use LegaWorks.

Cons
Very similar to most other practice management software on the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Barbara Rosen

We've used Legal Works since late March 2017 and like it.

Used daily for 6-12 months
Reviewed 2017-12-28
Review Source: Capterra

Better organization of files and of client emails in client files.

Pros
I like the ease of use and speed of updating files. I also like the ability to save PDF documents as RTF documents so they can be edited. So far we've only used the basic plan but we are planning to upgrade in early 2018 to the professional legal works package.

Cons
I just have one big Con. The transfer of each file was treated as a modification, so we lost historical information regarding the latest pre-conversion modifications to our documents and PDFs. For many documents that creates a problem with locating the latest versions since they all have the date 3/29/17 except for the ones we've worked on since then. I can't over-emphasize how inconvenient this is. It would have been nice to let us know this would happen so we could put dates in titles or something to preserve that historical information. It would be even better if the pre-transfer information became part of the description somehow automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Scott M.

Worst legal document management system I've ever used

Used daily for 2+ years
Reviewed 2019-05-15
Review Source: Capterra

Horrible. See above.

Pros
There is nothing that I like about this system.

Cons
I have used several other systems (Worldox, Hummingbird, etc.). From day one, the Legalworks system was deficient. Trying to move a document or e-mail to Legalworks was a disaster. It was slow and often froze my Outlook and disabled Legalworks, forcing to me make many ongoing calls (over the span of a year) to Legalworks. The problem was never squarely identified or fixed permanently, but it was clear that there was a deficiency in the product. After a year, we've now experienced 3 complete failures of the system (which I understand is nationwide). The last crash lasted 2-3 days, which in a law firm of 40 attorneys and 20 paralegals cost countless hours and dollars. Currently, the system has crashed yesterday, and is still crashed today, and now it has crashed Outlook. So, for law firms who work mostly in documents and e-mail, countless hours and dollars again are lost. Legalworks simply does nothing to fix the problem - other than sending nationwide apology e-mails. I would never recommend this product to anyone, and our firm is in the process of selecting another product to replace this one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rebecca Silva

9/20/2018

Used daily for 2+ years
Reviewed 2018-09-20
Review Source: Capterra

Having a place to store everything and know that it is secure and accessible.

Pros
Customer service. No matter how great a program is, if you cant get help when you need it it doesn't matter. I don't think i have ever waited more than 5 minutes to get an agent on the phone, and usually it's within 2 minutes.

Cons
Sometimes you get bumped out of certain function and they have to reset it. Saving documents sometimes seems like a 3 step process when it could be 2. I have to say thought that over time they do tend to work the kinks out, and since we have been using them they have improved. When the technology has changed they have changed too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JAZMIN MARTINEZ

Superb customer service and easy to use system!

Used daily for 1-2 years
Reviewed 2017-12-27
Review Source: Capterra

Able to access documents even if we are not in the office, the ability to search old cases/documents using key words and the ability to personalize notes in every matter.

Pros
The ability to obtain case information/file information anywhere I am as long as I have a Wi-Fi/internet connection and the ability to search for any documents using keywords.

Cons
I dislike the fact that "closed matters" still appear on my desktop files, they do not appear on the web version of Uptime unless selected. If there was a way to make it a little more user friendly on the desktop version so our matters are not so crowded it would really help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LegalWorks pricing

Starting from
$49/month
Pricing options
Subscription
View Pricing Plans

Starter: $49/user/month

Essentials: $69/user/month

Professional : $89/user/month

(Minimum three users)

LegalWorks features

Case Management
Document Storage
Reminders
Search Functionality

API (51 other apps)
Activity Dashboard (68 other apps)
Automatic Notifications (47 other apps)
Billing & Invoicing (68 other apps)
Calendar Management (75 other apps)
Client Management (50 other apps)
Client Portal (45 other apps)
Collaboration Tools (42 other apps)
Contact Management (46 other apps)
Document Management (89 other apps)
Expense Tracking (41 other apps)
Invoice Management (43 other apps)
Reporting & Statistics (59 other apps)
Task Management (63 other apps)
Third Party Integration (53 other apps)
Workflow Management (51 other apps)

Videos and tutorials

Additional information for LegalWorks

Key features of LegalWorks

  • Document tracking
  • Automatic reminders
  • Data synchronization
  • Document storage
  • Email management
  • File management
  • Office integration
  • Outlook integration
  • Flexible search
  • PDF conversion
  • Multiple document formats
  • Alerts / Escalation
  • Data import/ export
  • Retention management
  • Document management
  • Case management
  • LegalWorks database
  • Document check-in
  • Print lists
  • Document ID
  • Document versions
View All Features

Benefits

• Uptime LegalWorks provides a virtual filing cabinet for legal case files, accessible to users from anywhere.

• Uptime LegalWorks' email management feature provides users with the option to drag and drop emails from Microsoft Outlook directly into case folders within the software.

• Uptime LegalWorks is integrated with Microsoft Office. All Microsoft Office files can be saved directly into LegalWorks using a "Save to LegalWorks" option in MS Office.

• Users can check-in to​ a particular document for editing and can check-out after editing the document. During the time the user is checked-in, others can access a read-only copy.

• Users can store important and frequently visited documents in a "favorite docs" folder for quick access to them.