CARET Legal vs LEAP Comparison

easy to enter time for billing legal matters

poor support and hard to use this software, not given adequate instructions

Thank you for your review. We appreciate your feedback and are glad to hear that your firm is benefiting from our instant time recording and billing features. However, we would like to speak with you more about the challenges you are facing. Please email pma@leap.us to connect with one of our Practice Management Advisors so we can make sure you are using our software efficiently and provide you with various training resources that are free for our users. In the meantime, please download our Remote Training Catalog: https://bit.ly/2OhdXwO. You can also contact our Support team via online chat, on LEAP Help Center, with an average 13-second response time. We look forward to helping you use LEAP to its fullest capability.

LEAP software streamlines legal document management and organization, improving efficiency and access to important information, it also provides secure collaboration and sharing features to enhance legal workflow.

Depending on the complexity of the software, there may be a learning curve for users to fully understand and utilize all of its features.

Hi Brian, thank you for your recent review of LEAP. We are thrilled to hear that your firm is benefiting from the LEAP's secure collaboration and sharing features. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your review and we hope these resources help LEAP provide additional value to your law firm!

Leap is easy to use and navigate. I have had a wonderful experience and I would reommend it to anyone, especially to legal practitioners.

I encourage much more customer support.

Document management, space utilization, case preparation are all very important in the legal business and LEAP does it all.

The time accounting is designed for large firms

Thank you for your recent review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's comprehensive case and document management features. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

It was a good system and they were always up to date with billing codes and legal aid developments

We used the system from June 2018 until May 2021. We had problems with word integration and the PDF conversion. This was never resolved. The system did not communicate with Xero.

I like that everything can be stored in one program

It is lacking legal forms for Florida. I can't e-file from LEAP and I can only scan one page at a time as opposed to multiple pages at a time.

Thank you for your review. We are glad to hear that your law firm is benefiting from LEAP's centralized practice management solution. We would like to speak with you more about some of the challenges you are facing. Please email pma@leap.us so we can discuss these more and one of our Practice Management Advisors can provide guidance on e-filing your Florida documents through LEAP's integration with InfoTrack. We look forward to speaking with you soon and continuing our efforts to make LEAP a valuable asset for your law firm.

It has a lot of function for all needed in a legal practice albeit you do have to invest a bit of time to learn all the functions. Once this is done, it is great to work with.

Creating standard letters and updating them is a bit confusing but our [SENSITIVE CONTENT] has been great in helping us with this.

Ease of use, simple access to all files loaded in system, ability to change file types based on matter

Can be slow when connecting with the cloud

Thank you for reviewing LEAP. We appreciate your positive feedback. We are cloud-based powered by AWS. Security and mobility are our priority. We are committed to helping law firms make more money and are happy that LEAP has been an asset to your firm!

The Leap platform is easy to use and form templates are customisable as are presidents. Accounting can be linked to most financial platforms, we use Xero which works well. Customer support is what is should be, responsive and easy to access. Online training guide and user forums solve most issues with minimal time and effort. The introduction of Customer Success Managers to provide personal support, who are accessible is excellent. If you use the system as designed, a CRM platform you will obtain true benefits in workflows and costs.

Mobile access to Leap is good on Apple phones but has limited functionality on Android phones. This is a failing. Perversely Leap does not work well on Apple Macs but is excellent on Pc's? Other legal system providers do not appear to have this as an issue with their android aps development, android being the predominant and growing platform in the UK.

There are so many features in LEAP that make my job easier, but my favorite feature may be the "New Comment" feature. It gives me a way to notate the file, bill my time and notify my boss of what he needs to review/fix/sign/etc, all in one step.

The thing I like least is having to take multiple steps to transfer funds in the same account from retainer to trust.

We greatly appreciate your feedback and we are glad to hear that you are benefitting from LEAP's document automation and the LEAP Comment feature. Our Design and Automation team is committed to innovation and adding new features to LEAP. We are happy to see that your firm is benefitting from these innovations and is a valuable asset to your firm!

LEAP's functionality & ease of application

cost of add-on services when you already pay a handsome price.

No pros were added to this review

No cons were added to this review

Thank you for taking the time to review LEAP! It is great to hear that LEAP made billing and accounting easier for your firm. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm!

Most of it works most of the time. Some of it is quite useful.

1) Some of its funcitons do not work on some computers. I have 2 up to date high spec Laptops that Leap have tried (but failed) get it to work properly on. And they are unable to say why. 2) Creating and saving forms and precedents in an easy acessed manner is seemingly impossible. 3) We have experienced poor funcionality and it is exceptionally rigid in its operating requirements. 4) No 24 hour /or 7 day support. 5) Expensive, and you are required to pay for 3 YEAR! licences. 6) We do not use the accounting functions as it proved incompatbale with Legal Aid billing. It was also generating VAT errors.

Thank you for your review. However, this SoftwareAdvice page is for LEAP Legal Software available in the United States. We work hard globally to address and respond to feedback from our users. Please visit the LEAP UK Community site (community.leap.co.uk) for local support for your version of the software.

I like that everything is organized in the program and I have one place to find everything. I also like how easy it is to input my time.

I have issues with saving addresses into cards. There is a notes line that covers the "Save" button and it does not work. I have to do a workaround. I am constantly getting error messages about an LEAP Schema, even when I restart the computer and reinstalling has not helped. I do not like that I cannot find the subfolders in a matter where a document is located when I do a search. I do not like that...

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Thank you for your review of LEAP. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's centralized database and time recording features. Our team would like to speak with you more about some of the challenges your firm is facing. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

We had never had a cloud based management system before, so considering that we made this change within the year of the pandemic hitting, the value to that feature is priceless; you can print directly to LEAP; easy integration with outlook (even though Outlook itself is not my favorite); The staff tries to be very helpful, although they do not always follow up if they dont have any answers for you; Leap has a few versions of docs that we feel are improvements over what we were using; Billing features.

We are in Massachusetts and cannot access E-File features with the courts through Leap; The system has lost address information and the capability to input it into many of our contact cards; Many document fields are inadequately set-up (maintain default names, refuse to accept checked boxes, skip sections); Invoices are confusing and do not specify the funds are received from retainers; invoices do not have a feature which specifies who has generated the billable hours (name of legal team member); does not show size of documents; not user friendly with copy/paste feature; only connects to one singular Quickbooks account (so you cannot interface with both operating and IOLTA accounts).

Thank you for taking the time to review LEAP. Our team welcomes all feedback so that we can continue to improve our software. We're glad to see that your firm is benefitting from LEAP's remote accessibility, billing features, and integrations. We would like to speak with you more about some of the challenges your firm is facing. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. We will be able to address many of these challenges including adding timekeeper information to an invoice, copy/paste shortcuts, and showing funds received from the retainer. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO.

Cloud based system, easy to use, lots of online help using the Leap community or the Leap University for online video tutorials, also the connection to Xero Accounting system

Hard to think of any think really, all seems to be pretty good i must say, of course at first it's all very new & strange but then it always is no matter who we would have chosen