CustomerLabs CDP Reviews

Perfect tool for non coder like me to implement server side conversion events specially with the new iOS update and Google no roll out of cutting Third-Party Tracking Pixels to work directly on Chrome. Their customer support and on-boarding has been top notch. I would have been lost without their team's untiring support.

Looking forward to an improvement in UI/UX. For not so expert like me I wish to see more implementation and use case videos.

It helps to personalize your funnel tracking to the user, unifying the user if they connect using another means of identification and guiding them towards the tool to achieve our objective.

Lack of specification of objectives Lack of goal tracking Lack of documentation-examples for not so expert users

CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own.

Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work.

It saves a lot of development time - instead of having our developers define each event, we were able to do so ourselves using the action recorder. Then we watch the events come in - it's super awesome! Now, as with any software, there is a bit of a learning curve because there are many different events, and each one of them are defined slightly differently in each individual case. The customer support at Customerlabs has been absolutely fantastic in helping us set this up and they have been very responsive. We highly recommend this product.

There really are very few cons; if I had to name one, it could be that there is no mobile SDK that could be used. I'm not a developer, so I don't know if this even is possible, but it would have been absolutely amazing to go through the same steps as I can currently go through with the action recorder but for a mobile app.

Thanks very much Thomas. This motivates us a lot. Thanks for taking time to review us.

The team is amazing, they will help you walk through the setup if you need help.

The app can be confusing to setup. I believe they are working on making it easier to implement though. They are really responsive and can help if you run into any issues.

Thanks Dustin, we are working on the UX to make it easy.

While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software.

They should be more generous with the # of integrations on the paid plans.

Many thanks Gary, appreciate it.

Action Recorder allows you to automatically track events and activities in your eCommerce sites, etc. Saves developers a lot of forensic analysis time compared to historically manual investigations. Integrates to other systems like AdWords and Google Analytics, FB, etc.

The user interface wasn't the easiest to navigate but other than that, we're still trying it out to see if we find any other speed bumps.

Thanks very much for your review. I look forward to hearing more from you.

Action Recorder has saved me loads of time trying to configure event tracking for marketing analytics.

The product is not very user friendly, there's a learning curve to finally figure out how to use the tool. Luckily, their customer support is prompt and excellent!

You can setup event so you can improve your convertion. Action recorder for customer labs help you to do this if you are not a developer. this is a pain and this save alot of time A MUST TOOL FOR ECOM or DIGITAL MARKETER - You can setup the tracking code really easy - Integrate with like FB or Adword - You can track event and send the info to other services Today tracking the convertion and the action on your site is key for traking how your site/convertion is working. INSANE SUPPORT. One of the best support i talk. They take the time to help you so u can get this up and running smoothly!

Action recorder is pretty simple but they need to fix some detail, could be really more simple - improve the UX kind confusing - i dont like the design - make more easy or accesible . Example there is a hand you need to click to select the element, but is your first time you miss it because the design. Is easy to setup, but with some clear instruction or steps should be more easy!!! Also...

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Action Recorder easy tracks the actions done by your site visitor on all pages of a website. Very useful for eCommerce websites. Just purchased and tested it out on a client, and we are already impressed with how easy the implementation is and the support given. - Support are fast and very helpful. Hopefully this will continue. - Integration with Google Analytics is a plus. - They also have a free version to try.

- No MailChimp integration at the moment, might be in the future. - Limited integration, we need more.

Hi Camille, Thanks for taking your time to post this review, means a lot to us. I shall get the mailchimp integration done as fast as possible.

- It's easy to get the hang of it quickly - Most marketing use cases are supported - Tremendous value for money - I don't have to keep interrupting my busy developers

I'd have loved a longer trial period. But other than that, I don't have any complaints about CustomerLabs.