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Overview

Category Leaders

Connected email marketing, marketing automation, CRM, and account management for businesses looking to connect and engage...

Close is the sales engagement CRM that helps SMBs turn more leads into revenue. A multichannel platform, Close lets you email,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

2K

5

4

3

2

1

1.4K

494

86

25

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

150

5

4

3

2

1

113

32

2

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.

Pros

I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.

Cons

And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.

Cons

The only negative thing I have to say is that close.io does not work really well with HTML emails.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
It's missing some features that other CRMs have, especially for the price.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features90
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Batch Processing
  • CAN SPAM Compliance
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Commission Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Management
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multivariate Testing
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Dialer
  • Prioritization
  • Process/Workflow Automation
  • Prospecting Tools
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Marketing
  • SMS Messaging
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Spam Blocker
  • Subscription Management
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management
  • Total features117
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Batch Processing
  • CAN SPAM Compliance
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Commission Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Management
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multivariate Testing
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Dialer
  • Prioritization
  • Process/Workflow Automation
  • Prospecting Tools
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Marketing
  • SMS Messaging
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Spam Blocker
  • Subscription Management
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations489
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations88
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

ZA
AvatarImg

Zeky A.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Review by Zeky

Reviewed 10 months ago

I'm extremely happy with it, particularly its email automation capabilities.

Pros

I've tried many other email marketing & automation platforms before and nothing else comes even close to competing with Active campaign.

Cons

I find the Conversations feature slightly limited. I have a few interconnected websites that I want to intigrate chat/support into, but it seems like I can't create different helpdesk for the different websites. I can only create settings that apply to all.

AvatarImg
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Sam L.

Verified reviewer

Marketing and Advertising, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Highly recommend to our clients looking for an ESP

Reviewed 3 years ago

ActiveCampaign is great if you use email as the main communication channel and you can leverage it as your CRM too.

Pros

Love how easy it is to set up automations, tagging logic, and their extremely high deliverability rate.

Cons

Their contact limit / billing features are difficult to upgrade once you reach the limit or get close.

JR
AvatarImg

Jonathan R.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ActiveCampaign logo

ActiveCampaign

A nice, streamlined way of following the trends in my list.

Reviewed 5 years ago
Pros

I can see which members did what and when. By seeing their location and time of action, it really helps me time my campaigns.

Cons

A bit clunky when renaming campaigns. After all is done, I still have to go back and refill the form, close it, and go forward again.

Vendor response

Hi Jonathan, Thank you so much for your review! We're happy to hear you're enjoying the platform. We appreciate any feedback we have from our users on what is (and isn't) working well for you. We're sorry to hear you find our campaigns to be clunky when it comes to renaming. Have you ever submitted this idea to our ideas page? That feedback will go directly to our teams internally. If you'd like, feel free to add it to ideas.activecampaign.com Thank you! Your friends at ActiveCampaign

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Love Active Campaign !

Reviewed 4 years ago

Great - integrates into my sales funnels really well.

Pros

I tried many others, and they were either too expensive, or cheap but not enough functionality. With A/C I get everything I need including CRM which reminds me to phone potential clients and close business!

Cons

Nothing really - love A/C. I guess if I said one thing, it could be a bit cheaper - cheaper always helps !

AS
AvatarImg

Amy S.

Business Supplies and Equipment, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Easy to make custom email templates

Reviewed 2 years ago

Overall, it's been positive. As mention in the pros, the easy of creating email templates is crucial and was a huge reason why I selected ActiveCampaign over other options.

Pros

Easy to create custom email templates and make changes on the fly. Option to drag and drop text and image boxes save an incredible amount of time and was not available in previous programs we have used.

Cons

It freezes up more often than I'd like and I have to close down my browser and try again, or sometimes it takes clicking an option several times before it recognizes the command.

LB
AvatarImg

Lerey B.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Great Featureset for the money if it fits what you need

Reviewed 5 years ago

If you need email automation and don't want to spend money per month for infusionsoft, this is a great alternative.

Pros

Great drip campaign and email automation functionality Compares to Infusionsoft for much less money Email builder is workable overall

Cons

Supposedly has CRM functionality but it comes nowhere close to meeting the needs of most companies Complicated and difficult to use at least in the beginning. I don't know how they could fix this though and still maintain the features available

ss
AvatarImg

senu s.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Active Campaign Review

Reviewed a year ago

Activecampaign is great when it comes to email drip campaign setup

Pros

Acticecampaign has a robust marketing automation system which is straight forward and very powerful. It's email marketing system is epic which have allowed us to setup drip campaigns to nurture our leads and close sales. It has simple to use automations and triggers to easily setup campaign. I track all the action my subscribers take.

Cons

The email marketing report system of Activecampaign is clucky

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Sports, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Perfect for Small Teams!

Reviewed 2 years ago
Pros

I love the tracking features. They're extremely helpful for our sales team, as well as our support team. Our sales team can use it to track engaged prospect's activities and follow up with them when they're the most likely to close. The support team can use these same metrics to reengage with current customers to reduce churn.

Cons

I haven't found a scenario that the automation feature within ActiveCampaign can't handle. If you're willing to put in the time on the front end, the functionality is limitless.

AM
AvatarImg

Amanda M.

Financial Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

ActiveCampaign, 4 Months In

Reviewed a year ago

Although I'm fairly new to AC, I manage it for multiple others at my organization, so I've been deeply entrenched in it for the last 4 months. The learning curve wasn't too steep, the onboarding/training were all very good, and any time I've had an issue, the Customer Service has been top notch. There are some minor issues that are clunky (as described above) and I'd like an easier way to do reporting/analytics, but no software can do everything. All in all, their service and their respectable feature list make AC a very good value and a good choice for anyone who isn't total Type A :)

Pros

The Customer Service is stellar, especially for being chat-based. As a previous HubSpot user (which is prohibitively expensive), AC comes pretty close to delivering all the essential features and the ease of use between the two platforms is night and day. AC is, for the most part, pretty intuitive. They also have better onboarding/training.

Cons

There are some seemingly very basic features that are missing. That being said, I'm able to create 'workarounds' to get what I need, but the workarounds do cause unnecessary work. Specifically, I can't automate task assignment at the Contact or Account level so I have to create and organize wholly unnecessary Deals and Deal Pipelines to do what I need to do. The other (minor) frustration is not being...

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Anastasiya Ad Sach G.

Verified reviewer

Media Production, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Great next step from freemium email marketing tools like MailChimp

Reviewed 3 years ago

If you're going to spend money on a robust email marketing tool, I'd skip ConvertKit and jump straight to ActiveCampaign. The value for the money is great, though you do need to have a strategy for automations and data analytics to not get overwhelmed or under-utilize this tool

Pros

- The CRM features are great - the side panel of interactions is very nice, even though if you add a lot of custom fields, you'll be scrolling forever (but you can always toggle the sections close) - Data collection is amazing once set up properly - Lots of integrations! Lots of data points to collect into one central CRM

Cons

- Automations are a bit tricky to set up - The email editor isn't the best around town - I'll likely be looking into some custom HTML templates to really get custom

JB
AvatarImg

Jeremy B.

Retail, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Retailer

Reviewed a year ago

Onboarding specialist was amazing. Support is not as good but present. Overall it has been a positive experience and results have been also very good.

Pros

Generally easy to use. There are a few things hidden but overall it is easy to operate and you see results immediately.

Cons

My biggest complaint is pricing is determined by the number of contacts. Id prefer to pay a flat rate for a service. Plus the pricing tier jumps are pretty large so if you go over my 1 contact it costs you double or close to it.

AH
AvatarImg

Amin H.

Aviation & Aerospace, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

Great email marketing software

Reviewed a month ago

We expected to carry out a CRM and simultaneously have the option to send off email showcasing and computerization crusades.Because of Dynamic Mission, we had the option to do this rapidly and cost-successfully.The likelihood to have CRM and Email showcasing exercises coordinated in one device, close by a total Promoting Mechanization framework is a truly remarkable point for our business.

Pros

The versatility of the software and the options given

Cons

You need to have experience in order to use it. Not for beginners

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Mehandi I.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ActiveCampaign logo

ActiveCampaign

ActiveCamapign Review from Small Business Point of View

Reviewed 10 months ago

Problems which I am solving with ActiveCampaign are as such:- 1) Collecting leads from different sources and manaing at one place. 2) Lead Segmentation. 3) Running tailored campaigns. 4) Sales & Marketing Automation is easy. 5) Deals Managemen with different stages & Pipelines makes it easy to naviagte and close the deals. 6) Timely reminder to the sales team. Increase in revenue for the business.

Pros

Most impactful features:- 1) Lead Management, Segmentation. 2) Automation. Workflow Creation. 3) Campaign Management, Template Management. 4) Deals Module. ActiveCampaign is easy to use and handle ( they provide step by step module by module tutorials for the users). Integrating ActiveCampaign was super easy for my existing business. Overall, I love ActiveCampaign for what they are doing for small business owners.

Cons

Missing features or and improment is, if they can allow to directly integrate with most of the apps that is very frequent in use by small business owners like - google sheet, wordpress, shopify etc. then it will save some more money of business owners and we don't need to buy third party tools like Zapier or intergromat. There is nothing in ActiveCampaign which I have found difficult to use. Integration with my existing business was super easy.

AT
AvatarImg

Andrew T.

Marketing and Advertising, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ActiveCampaign logo

ActiveCampaign

ActiveCampaign - Powerful drag and drop automation + Easy to send Emails

Reviewed 2 years ago

My experience has been a very pleasant one. Simple to use and fairly intuitive.

Pros

The deliverability of emails is crucial to me (and to most businesses). A simple user interface comes in a close second. ActiveCampaign delivers on both (and gives you a comprehensive tutorial series). I don't make full use of the automations. However, they're drag-and-drop which makes them dead simple to use. You can also create opt in forms using ActiveCampaign to collect emails. You can embed these forms into pages, or direct users to a link.

Cons

Sometimes it seems like ActiveCampaign goes down which is a problem. I've had people ask me why I sent them a broken link - but the real issue was that ActiveCampaign was down. I don't have any other big complaints. A small complaint is not being able to change an email's subject line without clicking a few times. It would be great if you could change the subject line inside of the email creator.

HJ
AvatarImg

Harry J.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ActiveCampaign logo

ActiveCampaign

One of the best Marketing Automation + CRM Combo's

Reviewed 6 years ago

I've used Active Campaign for a while now and I really like how easy it is to get started with it. It takes away of lot of manual tasks but automated the sales workflow and even the onboarding of our customers. If you have a sales team which is out trying to close deals and doesnt want to deal with paperwork then the Automations feature of active campaign can do it all for you.

Pros

Ease of use, adaptability, integrations

Cons

Sometimes its a little slow to update

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Aimee Rebekah S.

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ActiveCampaign logo

ActiveCampaign

Customer Service & User Experience led me to leave after 7 Years

Reviewed 7 months ago

I switched to Convert Kit. 100X better interface, they do email automation and I can use it as a CRM even though it does not advertise itself as a CRM. Also, it is just a much more user friendly space, they have excellent customer service, chat works, emails get answered and I feel taken care of.

Pros

I used Active Campaign for 7 years mainly because I had not found another software that integrated email marketing & a CRM. Also, I gained alot of subscribers during this time and developed alot of automations, but I really feel like I could have done this with any other software, I attribute it more to my actions and not the software. The software itself was painful to use the entire time due to regular glitches in the email editor which is from the internet stone age.

Cons

Recently, the experience with customer service has gone downhill and my user experience has been less than acceptable for a company I pay over $100 a month to. The chat does not work, when I report problems, my emails are not answered. The emails are clunky to create and I just find myself avoiding writing emails (which is not like me) just because the interface and software itself does not provide...