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Influitive Reviews - Page 2

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250 reviews

Recommended

SR
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Sue R.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A proven partner for over seven years

Reviewed 4 months ago

For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience.

Pros

We have worked with Influitive for over 7 years with our customer advocacy community of educators. The platform is relatively easy to use and the reporting provides us with key data points to share within our organization. Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag.

Cons

As with any new software platform, we've had a few bugs and issues in the last few months. We're working with the support and product teams to resolve our issues. We wish the content library of campaigns were more robust and updated consistently to take some of the extra work off of our plates.

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Mike S.

Telecommunications, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buggy, Unreliable Software. Support is Non-existant

Reviewed 4 years ago

While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to...

Pros

I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Cons

The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge...