Agorapulse Features

Agorapulse

Easy-to-use social media management for teams and agencies

4.59/5 (514 reviews)

Agorapulse Feature Summary

  • Compare your page with Competitors
  • Measure post preformance
  • Post scheduling
  • Track reach, clicks, leads and measure Earned Media
  • Tag fans and qualify them
  • Queue categories
  • Activity tracking
  • Assignment management
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Communication management
  • Content management
  • Data synchronization
  • Data visualization
  • Email notifications
  • Lead generation
  • Mobile integration
  • Multi-channel communication
  • Multi-channel management
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Permission management
  • Promotions management
  • Real time monitoring
  • Real time updates
  • Request routing
  • Role management
  • Search functionality
  • Social media integration
  • Strategic planning
  • Trend analysis
  • Video support
  • Workflow management
  • Activity dashboard
  • Channels performance
  • Mobile alerts
  • Discount management
  • Keyword tracking
  • Automated scheduling
  • Customer segmentation
  • Heatmap
  • Visual analytics
  • Campaign analysis
  • Social network marketing
  • Social media metrics
  • Event scheduling
  • Gamification
  • Multi-channel marketing
  • Role-based permissions
  • WYSIWYG editor
  • User activity monitoring
  • Routing options
  • User photos
  • Categorization
  • Communications calendar
  • Filtered views
  • Market segmentation
  • Approval process control
  • URL customization
  • Click-through tracking
  • Reporting & statistics
  • Queue manager
  • Request assignment
  • Customer activity reporting
  • Multi-channel distribution
  • Monitoring
  • Tagging
  • Preview functionality
  • Performance reports
  • Collaboration tools
  • Rules based algorithms
  • Engagement analytics
  • Geolocation
  • Commenting
  • @mentions
  • Inbox management
  • Campaign scheduling
  • User management
  • Customer service analytics
  • Rule based publishing
  • Social performance management

Competitor Feature Comparison

@mentions
Activity Dashboard
Activity Tracking
Approval Process Control
Assignment Management
Automated Scheduling
Automatic Notifications
Benchmarking
Calendar Management
Campaign Analysis
Campaign Scheduling
Categorization
Click Tracking
Collaboration Tools
Communication Management
Communications Calendar
Content Library
Content Management
Customer Activity Reporting
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Data Synchronization
Data Visualization
Discount Management
Email Notifications
Engagement Analytics
Event Scheduling
Filtered Views
Gamification
Geolocation
Heatmap
Image Editing
Image Library
Inbox Management
Keyword Tracking
Lead Generation
Mobile Alerts
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple User Accounts
Opportunity Management
Performance Reports
Permission Management
Preview Functionality
Promotions Management
Queue Manager
Real Time Monitoring
Real Time Reporting
Real Time Updates
Reporting & Statistics
Request Assignment
Request Routing
Role-Based Permissions
Rule Based Publishing
Search Functionality
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Strategic Planning
Tagging
Task Management
Third Party Integration
Trend Analysis
URL Customization
User Management
User Photos
Video Support
Visual Analytics
WYSIWYG Editor
Workflow Management
Visit WebsiteCompare App
@mentions
Activity Dashboard
Activity Tracking
Approval Process Control
Assignment Management
Automated Scheduling
Automatic Notifications
Benchmarking
Calendar Management
Campaign Analysis
Campaign Scheduling
Categorization
Click Tracking
Collaboration Tools
Communication Management
Communications Calendar
Content Library
Content Management
Customer Activity Reporting
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Data Synchronization
Data Visualization
Discount Management
Email Notifications
Engagement Analytics
Event Scheduling
Filtered Views
Gamification
Geolocation
Heatmap
Image Editing
Image Library
Inbox Management
Keyword Tracking
Lead Generation
Mobile Alerts
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple User Accounts
Opportunity Management
Performance Reports
Permission Management
Preview Functionality
Promotions Management
Queue Manager
Real Time Monitoring
Real Time Reporting
Real Time Updates
Reporting & Statistics
Request Assignment
Request Routing
Role-Based Permissions
Rule Based Publishing
Search Functionality
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Strategic Planning
Tagging
Task Management
Third Party Integration
Trend Analysis
URL Customization
User Management
User Photos
Video Support
Visual Analytics
WYSIWYG Editor
Workflow Management
Visit WebsiteCompare App
@mentions
Activity Dashboard
Activity Tracking
Approval Process Control
Assignment Management
Automated Scheduling
Automatic Notifications
Benchmarking
Calendar Management
Campaign Analysis
Campaign Scheduling
Categorization
Click Tracking
Collaboration Tools
Communication Management
Communications Calendar
Content Library
Content Management
Customer Activity Reporting
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Data Synchronization
Data Visualization
Discount Management
Email Notifications
Engagement Analytics
Event Scheduling
Filtered Views
Gamification
Geolocation
Heatmap
Image Editing
Image Library
Inbox Management
Keyword Tracking
Lead Generation
Mobile Alerts
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple User Accounts
Opportunity Management
Performance Reports
Permission Management
Preview Functionality
Promotions Management
Queue Manager
Real Time Monitoring
Real Time Reporting
Real Time Updates
Reporting & Statistics
Request Assignment
Request Routing
Role-Based Permissions
Rule Based Publishing
Search Functionality
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Strategic Planning
Tagging
Task Management
Third Party Integration
Trend Analysis
URL Customization
User Management
User Photos
Video Support
Visual Analytics
WYSIWYG Editor
Workflow Management
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Mobile apps

iOS App


32 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


234 reviews

Agorapulse Feature Reviews

25 reviewers had the following to say about Agorapulse's features:

Anonymous
Client Manager (Marketing and Advertising company, 11-50 employees)
Verified Reviewer

Excellent

2014-05-07

A must have for any social media campaign.

Pros

Easy to use Simple interface Customer support

Cons

Limited template options

Source: GetApp
Helpful?   Yes   No
Read more
Cameron Werner

Very effective when scheduling social media posts for business

2018-02-22

Pros

Automatically posts scheduled content to Social media platforms for business.

Cons

Doesn't post video directly to social media platforms which makes it difficult to have campaigns that involve video

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Juan Felix

Easy Apps with very useful features

2013-12-13

Apps are easy to set up and have a lot of useful features to monitor performance of your campaigns.

Pros

Ease of use Valuable features Useful stats via dashboard Nice user interface

Cons

Takes some time to understand how it works, but once you get it, it's easy to use.

Source: GetApp
Helpful?   Yes   No
Read more
Jovan Miljevic

Probably the best social media management software

2019-03-27

This tool helped us in social media management, but also saved us a lot of time in repetitive and manual work.

Pros

AgoraPulse completely satisfies our demands for social media management.

Cons

Missing some more detailed reports and statistics in the reporting section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AgoraPulse


Hi there Jovan,

Thanks for all the kind words about Agorapulse. Isn't the inbox super helpful in to easily respond on your social profiles? Thanks for the note about the reports -- we're releasing more stats on Instagram this month. :)

All my best,
Lisa

Read more
Online Marketeer

Online Marketing

2014-01-16

Agora Pulse is a good tool for campaigns in my opinion.

Pros

campaigns are good, service is good, service ist fast

Cons

report was not exportable

Source: GetApp
Helpful?   Yes   No
Read more
Cole Dansie

Loving Agorapulse!

2020-11-24

Amazing experience, the data reporting is incredible.

Pros

We utilize this software to run over 20 social media accounts.

Cons

I wish we could schedule Instagram TV posts, but it does allow a push notification for them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Agorapulse


Hi Cole,

Thank you for sharing this review!
So glad to hear that you're saving so much time! That's awesome!
Regarding posting on IGTV, I'm afraid that Instagram's API doesn't allow third party tools like ours to perform that action.
If there are any API changes, we will let you know. :-)

Read more
Stefan Ćupurdija

The best social media management tool for comments and message responding

2019-03-27

One of the best social media management tools.

Pros

With this tool you can schedule your posts on various social media networks (Facebook, Twitter, Linkedin etc.), manage comments on the posts easier and synchronized with other colleagues.

Cons

Maybe they can add integration with VK because this social media network is very popular in Russia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AgoraPulse


Hi there Stefan,

Thanks so much for your review of Agorapulse. I smiled when I saw the headline "best social media management tool for comments and message responding." We work hard to make sure that Inbox makes conversations easy to manage and I'm glad it's working well for you.

We've received several requests for VK so that you for suggesting it.

All the best,
Lisa

Read more
James Bridgman

Good value, good support

2021-01-11

Really good social media management tool for small to medium teams wanting a straightforward way to manage social accounts across the business.

Pros

Agora is a great way to manage multiple social accounts in one place, and has been really easy for the team to pick up and use.

Cons

We find the keyword monitoring a little patchy in practice - it doesn't pick up all the mentions of the brands we are tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Agorapulse


Hi James,
Thanks for sharing your comments with us!
We're glad to hear that Agorapulse is helping your team!
You can connect your Facebook Ad Accounts to Agorapulse to reply to all the messages on your social Ads from our Inbox. I'm reaching out internally with more info on this.
Hope this helps!

Read more
Anonymous
A verified reviewer
Verified Reviewer

Agora Pulse Pros and Cons

2020-07-15

Social media management, and engaging with the community was easier and more organized.

Pros

It's seamless integration with social media accounts, all of them in a simple interface

Cons

We have encountered a bug where tickets previously answered would come up gain for review

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Agora is THE tool for social management

2019-09-18

It has helped us organize all of our social campaigns with no issues.

Pros

We have never had an issue with content being published.

Cons

Nothing. Everything that the platform offers is simple and efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Dagmara Sitek

Absolutely my favorite social media management tool

2018-11-27

Absolutely love it.

Pros

I love the social media management section and easy Instagram implementation.

Cons

The tool itself is great, and I don't really have many complaints. Maybe they could cut the price a bit, but other than that - I love it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AgoraPulse


Thanks so much for the kind words about Agorapulse's reports and new interface. May you have many more good years managing your social with our tool.
-Lisa at Agorapulse

Read more
Gloria Consola

Very happy so far and looking forward to more!

2020-09-08

Agorapulse has helped me help my clients get up and running on social campaigns quickly and inexpensively.

Pros

Publishing social posts across all of our social media platforms is great.

Cons

It sometimes fails to bring in the image used on posts when I do the reporting - which caused me some manual work to complete it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Agorapulse


Hi Gloria,

Please thank your colleague for recommending Agorapulse to you! So glad you're enjoying your experience so far.

If you ever have an issue with the tool, please contact our support team. They work around clock to make sure that you are happy and confident using our social media dashboard.

Warm regards,
Lisa at Agorapulse

Read more
Brad Friedman

Verified Reviewer

Agorapulse features have made my life easier!

2020-05-18

Overall, Agorapulse has allowed me to do our social media marketing and our client's social media marketing at a higher level with greater ease.

Pros

Of course, I love that I can handle nearly all my social media marketing needs from one easy to use dashboard.

Cons

But, LinkedIn would have to open its API more in order for that to happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No

Response from Agorapulse


Thanks for this review, Brad! I'm thinking -- wow, if you like our reports now, wait until you see the reports we'll be rolling out this year!

Warm regards,
Lisa at Agorapulse

Read more
Jason Redmond

The best Social Media Management tool out there!

2019-03-07

Only Social Media person in the company handling a half-dozen brands across multiple Social Media platforms means accessibility is essential.

Pros

Intuitive Excellent dashboard layout Publishing calender is incredibly easy to manage, esepcially for multiple prfiles scheduling a post for multiple times, creating Queues for Evergreen content Reporting is well presented and can be exported as a PowerPoint for weekly/monthly reports

Cons

Queues aren't always the easiest to understand and/or don't feel reliable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AgoraPulse


Hi Jason,

Thanks so much for this review of your experience with Agorapulse. So glad our tool gives you what you need to succeed. Aren't the queues for evergreen content awesome?

I'll ping you offline to answer your questions about queues. Happy to give guidance.

All the best,
Lisa

Read more
Jenny Brennan

What AgoraPulse means for Facebook Community Managers

2014-01-15

I don't need to spend hours exporting data from facebook to analyze and put into a report - it's all there for me.

Pros

Saves hours with great reporting features Scheduling platform integrated Mobile friendly apps Install competition apps that are fully integrated for collection of emails and like gated in minutes.

Cons

It may be a big ask but as a social media manager it would be fantastic!

Source: GetApp
Helpful?   Yes   No
Read more
Heather Pratt

Great for small business

2019-08-20

We streamlined marketing by using a social media manager, and have found for our small business that it saves a great amount of man power.

Pros

The layout makes sense, and the competitor social media monitoring is very useful.

Cons

That all statistics can not be viewed in one screen, you have to click each social feed and look at engagement. I cannot monitor my adds, and the reporting is only available in powerpoint format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from AgoraPulse


Hi there Heather,

Thanks so much for sharing your experience managing your social profiles with Agorauplse. Unified features are on the very near horizon, so I hope that makes your time using our tool even better! I've also added your name to a list of people who'd like to see reports in PDF. Are there any other forms you'd like to see your reports?

Warm regards,
Lisa

Read more
Kassie Miller

Verified Reviewer

High Quality SMM Software

2019-09-03

I've not found an overall better software for social media management and I highly recommend it to all those I know is social media.

Pros

An inbox feature that actually works for all the channels to keep everything localized, plus keeping our teams' responses the same by using the saved replies feature help our branding voice.

Cons

The listening feature could be improved across the channels, however it is still very useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No

Response from AgoraPulse


So glad our inbox and publishing calendar are working well for you ... so much so that you're recommending it to others!

Lisa at Agorapulse

Read more
Janice Leung

Gets the job done

2020-10-15

Pros

I mostly go on when we launch campaigns to monitor comments on our paid social media.

Cons

I've had some issues updating my email notifications - something I tried fixing but still couldn't get working.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Agorapulse


Hi Janice,

So glad you find Agorapulse useful for monitoring comments on your social media ads. Did you happen to reach out to our support team about your email notifications? They're available day or night to help.

Lisa at Agorapulse

Read more
Anonymous
A verified reviewer
Verified Reviewer

Very useful for community management, monitoring and doing reports

2020-07-21

And the well-presented monthly reports are very useful for presentations with the rest of my team as well

Pros

The community management features : responding to messages with pre-saved answers, being notified, monitoring, etc.

Cons

Creating content and saving drafts is tricky and time consuming (I need to program the content for later, or ask for a review to a team member, I can't save it as draft) That is why I do it through the social media apps and not through agorapulse most of the time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No

Response from Agorapulse


Thanks for telling us about your good experience with our community management features!

Read more
Olivier Dassonville

Verified Reviewer

Agorapulse: plan your publications like a boss

2019-04-24

The team management integrated into Agorapulse combined with the assignment of processing of third-party content from Internet users makes it possible to optimize the response to incoming questions by assigning them to the right contact.

Pros

A perfect tool to manage social network publications on a daily basis but also to get to know your community better.

Cons

API restrictions prevent the use of advanced content types.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No

Response from AgoraPulse


Hi Olivier,

Thank you for your GetApp review. I loved hearing how well the collaboration and conversation features work for your agency. I hear you, re: the API restrictions and hope that some (esp. Instagram) loosen in the near future so that we can offer you further integration with your favorite social networks.

Warm regards,
Lisa at Agorapulse

Read more
Leon Pesticcio

Verified Reviewer

Intuitive and usable

2020-09-11

we use the platform to aggregate our social media platforms, thus increasing productivity and reporting capability.

Pros

Easy to use and the reporting saves a lot of time

Cons

mobile app can be a little slow and has periods of blackouts where notifications are not received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No

Response from Agorapulse


Hi Leon,

Aren't the new Power Reports wonderful? Glad you're saving a lot of time with them!

Lisa at Agorapulse

Read more
James Rector

Verified Reviewer

Agorapulse: Keeping the Pulse on Community Managment

2019-11-26

Pros

The ease of scheduling, channel management and reports.

Cons

In no fault to Agorapulse, but some of the functionality with Instagram due to the API posting restrictions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No

Response from AgoraPulse


Hi James,

So glad you're seeing value in the features and support team of Agorapulse!

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Read more
Anonymous
A verified reviewer
Verified Reviewer

Great Tool for Social Media Managers

2020-02-10

Overall, our team is very happy with Agorapulse - the functionality, support and features.

Pros

It was difficult for us to find a tool that met our "must-haves" for social media management.

Cons

This would broaden the functionality of the tool for other marketing campaigns other than just social media.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No

Response from AgoraPulse


Hi there,

So glad Agorapulse saves you time with your agency. Have you tried the new reports yet? Hope you like them as much as I do!

You have two really cool requests -- the non-weekly queues and calendar notes. If you read this, reach out to me (I don't know your name). I'd be happy to add you to our features list for these two.

Lisa at Agorapulse

Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)
Verified Reviewer

Agorapulse is An Amazing Software(representative)

2019-09-24

Tracking the metrics of my social media performance is made simple with Agorapulse's built in reporting feature and responding to messages is great.

Pros

Agorapulse is great for total social media management You are able to manage all of your accounts without leaving the software.

Cons

Since I have used this software, I honestly have no experienced any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No

Response from AgoraPulse


Delighted to hear how well Agorapulse is helping your team manage its social media profiles!

Lisa at Agorapulse

Read more
Anonymous
A verified reviewer
Verified Reviewer

Fantastic!

2020-06-25

Pros

We schedule our posts for all our 5 profiles, keep our inbox clean and analyse our results with the great reports we can. extract from it.

Cons

There is one thing I would like for the software to include, which is the ability to plan a campaign on the calendar, even before having the content to schedule.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No

Response from Agorapulse


Thanks for telling GetApp readers how well Agorapulse works for your nonprofit organization! It sounds like you did your research on social media management software ... I'm glad you chose us :)

Lisa at Agorapulse

Read more