Ambassador vs BirdEye Comparison

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Overview

Ambassador empowers marketing teams to increase new customer acquisition, referrals and revenue by leveraging the power of word-of-mouth.

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(22)

5

4

3

2

1

15

2

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

271

30

7

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Fantastic customer success team, easy to set up, and a fantastic our of the box solution.
Great customer service, supportive and experienced team, and an awesome partner. We are absolutely glad we found GetAmbassador as a partner.
Support department was very nice, and helpful. Reality is that when we started to use it, we just couldnt get it off the ground.

Pros

Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Cons

Ambassador used to offer other forms of payments but they recently started offering just PayPal which can be inconvenient for some of our ambassadors who do not have a PayPal account.
The deployment has been quite difficult due to the complexity of our Salesforce environment.
Integrating with their Editor Portal (in order to track conversions) was a little tricky at first.

Cons

Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features51
  • A/B Testing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • Application Integration
  • Assignment Management
  • Authentication
  • Behavior Tracking
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Cost-to-Completion Tracking
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Keyword Tracking
  • Labeling
  • Loyalty Program
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Partner Portal
  • Payments Disbursement
  • Performance Reports
  • Progress Tracking
  • ROI Analytics
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Source Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Rewards Management
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Website Integration
  • eCommerce Integration
  • Total features53
  • A/B Testing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • Application Integration
  • Assignment Management
  • Authentication
  • Behavior Tracking
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Cost-to-Completion Tracking
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Keyword Tracking
  • Labeling
  • Loyalty Program
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Partner Portal
  • Payments Disbursement
  • Performance Reports
  • Progress Tracking
  • ROI Analytics
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Source Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Rewards Management
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations30
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations83
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ambassador vs. BirdEye

See how Ambassador and BirdEye stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.