ReferralCandy vs Higher Logic Comparison

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Overview

Customer referrals are the key to viral marketing and a thriving business. ReferralCandy automatically tracks referrals and...

With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$800.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

94

38

9

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

(93)

5

4

3

2

1

47

37

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Great product, does the job well! and amazing support. We are excited to launch our site and to see if our referral program would bring in revenue.
Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful.
But [SENSITIVE CONTENT HIDDEN] did an amazing job in testing our integration. After this test was completed successfully, the trial period was renewed so we could benefit from a full free trial.

Pros

Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.
The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there.
There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents.

Cons

The emails are a little clunky to edit and I had a little trouble finding the setting that controlled how frequently people received reminder emails, and a few clients got irritated by that.
A little confusing to use. Lots of things simple, but it's a bit overwhelming at first.
I have no major issues with the service or software.

Cons

Prior we used listservs which was very annoying to most. We have enhance the conversations within our movement, they can search previous questions, and provided a platform to do so.
The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform.
The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features1
  • API
  • Communication Management
  • Event Calendar
  • Widgets
  • Wiki
  • Total features5
  • API
  • Communication Management
  • Event Calendar
  • Widgets
  • Wiki

Integrations

  • Total integrations8
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations14
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ReferralCandy vs. Higher Logic

See how ReferralCandy and Higher Logic stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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