ReferralCandy vs Medallia Comparison

Overview

Imagine your own customers helping you drive new sales! Customer referrals are the key to viral marketing and a thriving...

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

93

37

9

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

(23)

5

4

3

2

1

11

11

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Great product, does the job well! and amazing support. We are excited to launch our site and to see if our referral program would bring in revenue.
Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful.
But [SENSITIVE CONTENT HIDDEN] did an amazing job in testing our integration. After this test was completed successfully, the trial period was renewed so we could benefit from a full free trial.

Pros

Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.

Cons

The emails are a little clunky to edit and I had a little trouble finding the setting that controlled how frequently people received reminder emails, and a few clients got irritated by that.
A little confusing to use. Lots of things simple, but it's a bit overwhelming at first.
I have no major issues with the service or software.

Cons

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
For a lot of industries, return on feedback is difficult.
Targets are sometimes hard to reach and those targets must be strategized offline.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features1
  • API
  • Benchmarking
  • CRM Integration
  • Engagement Analytics
  • Goal Setting / Tracking
  • Total features4
  • API
  • Benchmarking
  • CRM Integration
  • Engagement Analytics
  • Goal Setting / Tracking

Integrations

  • Total integrations8
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations9
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ReferralCandy vs. Medallia

See how ReferralCandy and Medallia stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.