ReferralCandy Pricing Plan & Cost Guide

ReferralCandy

get more sales through word of mouth referrals

4.54/5 (205 reviews)

ReferralCandy Pricing

Starting from: $49.00/month

Pricing model: Subscription

Free Trial: Available

Pricing plans - We're focused on helping you get more sales. That's why our pricing is based on a commission of each successful referral sale you make. Find out more at www.referralcandy.com/pricing!

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ReferralCandy Pricing Reviews

Pros

  • This is the best tool yet to increase customer purchases. I love how it integrates with my website and the fact you can customize it.Jessica R.Read the full review
  • Great product, does the job well! and amazing support. We are excited to launch our site and to see if our referral program would bring in revenue.Winny B.Read the full review
  • The customer account portal allows users to manage their referrals and see their rewards, which is nice. RC's customer service is always responsive and honest.Maxine W.Read the full review

Cons

  • That it is not integrated with ECWID. I had a problem with the system to recognize INVOICES that were coming in.Verified ReviewerRead the full review
  • Internally testing the functionality of a new referral program is a pain.Mirna P.Read the full review
  • It was confusing if it would work without my clients needing to use a payment.Elizabeth V.Read the full review
97%
recommended this to a friend or a colleague

22 reviewers had the following to say about ReferralCandy's pricing:

William L.

Pretty solid platform, although a bit on the expensive side over time for Canadians

Used monthly for 6-12 months
Reviewed 2019-11-22
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] the CSR was helpful when I raised pricing concerns with them, and even in the beginning they were very helpful during our set up. I don't remember having to wait long email times for communication, so it must have been pretty smooth.

Pros
It's easy to setup for most IT guys and it's not a large monthly cost per month!

Cons
The pricing is a bit expensive over time as your company grows and your company uncovers new "all-in-one" software that can do the same thing ReferralCandy does as part of their booking platform for a slightly higher price than ReferralCandy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ed G.

Thanks for help!

Used monthly for 6-12 months
Reviewed 2021-02-17
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] was very helpful resolving our issue.

Pros
Cheap and easy to set up and use and maintain.

Cons
Not a recognised affiliate network so can't work with some clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jennifer J.

Quick and Easy

Used monthly for 1-2 years
Reviewed 2020-02-26
Review Source: Capterra

Pretty good.

Pros
Great low-cost option for building your customer base through referrals and leveraging your biggest supporters.

Cons
Would be quicker to resolve set up issues if I could talk to technical support person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kyle B.

ReferralCandy experience

Used daily for free trial
Reviewed 2019-09-22
Review Source: Capterra

It's been a good experience so far, though we have not had much luck thus far getting referrals, but that is more on us and our customers, not the software. Their customer support has been very responsive by email, Representative has been especially helpful.

Pros
I like the pricing structure of a low monthly fee compared to other products coupled with a modest pay-for-performance fee. Product was very easy to setup, we were able to easily setup the Javascript on our check-out page.

Cons
For the emails that go out I'd like to be able to reference some more dynamic fields we can build into the email message such as the referrer's referral link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hossam M.

Good Solution

Used weekly for less than 6 months
Reviewed 2020-10-06
Review Source: Capterra

Pros
Their ease of use dashboard & Knowledge base

Cons
Their pricing strategy based on a commission not a fixed price can't localize the widgets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Its a cost-effective, user-friendly application that can be customized per my use.

Used monthly for 1-2 years
Reviewed 2018-04-08
Review Source: Capterra

Its is best solution, per se, to maximize the voice of customers. I've found out that the best thing a customer loves is getting rewarded for their time, their referral.

Pros
I've tried other apps in the remote past, but sticked to this one because it can be customized and re-customized to my needs. I like clean UI and stats and it really boosted our revenue by 15-20%. Works well with shopify and each and every clean customer who recommends our site/product is rewarded. I have already recovered the ReferralCandy cost in the third month of its use.

Cons
Price may be a concern for small stores. Limitations in discount codes is a big no-no, and fraud automation instead of full automation makes other competitors suffer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gary S.

Amazing onboarding customer service

Used daily for free trial
Reviewed 2021-05-26
Review Source: Capterra

Pros
I have been using this product for less than a month so I can't really comment on how great the product is yet - however I can comment that the onboard process is thorough. I've had a couple of issues setting up due to the complexity of my website, but two different support staff have worked with me to get everything working the way I need it.

Cons
The pricing of this product is quite expensive compared to other referral programs, but I had to choose it due to its integrations with other apps I use. It will remain to be seen as to whether it pays for itself but I'm hoping it will make it easy for customers to refer their friends.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Amazing product for boosting word of mouth marketing.

Used occasionally for 6-12 months
Reviewed 2018-06-14
Review Source: Capterra

Pros
What I like most about this software is how easy it is to set up and get started on creating referral programs. Referral Candy makes it very easy for us to implement their system for merchants to boost conversions and spread the word about their companies in such an amazing way.

Cons
What I like least about this software is the leap for monthly pricing as you get into the enterprise space, however that's just because it's harder to get a client to sign up for it (but hey, that's just business and I get it). The monthly price point is hard to beat for something like this, so it's a good alternative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Julie L.

A suitable solution

Used monthly for 2+ years
Reviewed 2019-07-18
Review Source: Capterra

We have definitely increased the number of people that tell friends and whose friends convert to a purchase. Word of mouth is our most cost effective means of promotion. We still do many other things as well but dollar for dollar this is a fantastic value compared to advertising.

Pros
Referral Candy is easy to use and implement on my site. Customer support is friendly and prompt with responses. My customers really appreciate the rewards for telling friends.

Cons
The emails are a little clunky to edit and I had a little trouble finding the setting that controlled how frequently people received reminder emails, and a few clients got irritated by that. I found the setting for that finally and now no longer send reminder emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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kiril a.

very easy to use, our customers love it

Used daily for 2+ years
Reviewed 2021-04-08
Review Source: Capterra

great, customer service is top notch and solves anything that ever comes up which is usually never

Pros
ease of use, great customer service, affordable for a small business

Cons
nothing really, didn't dislike anything

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cindy P.

Referral Candy is easy to use and gets the job done

Used occasionally for less than 6 months
Reviewed 2021-02-12
Review Source: Capterra

Thus far it has been a breeze. The one time I had an issue, the customer service rep [SENSITIVE CONTENT HIDDEN] helped me, quickly and correctly, without making me jump through hoops, it was a joy in a tech world where the user is often running around in circles to get a clear answer.

Pros
Ease of use , integration and great customer service at affordable rate

Cons
Nothing yet, although i bit more options for email/ embedded page format customization would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alexander P.

Thanks

Used weekly for less than 6 months
Reviewed 2020-11-04
Review Source: Capterra

Pros
Easy to use Great customer support - on time and helpful Good value

Cons
Would be good if there were more fonts available and ability to make more graphic changes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great functionality, but a bit expensive

Used weekly for less than 6 months
Reviewed 2018-12-14
Review Source: Capterra

Pros
has a great tracking software and lots of functionality

Cons
It is pretty expensive compared to others

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Functional and Gracefully Simple

Used daily for free trial
Reviewed 2021-03-22
Review Source: Capterra

We needed a simple referral system we could activate to increase our acquisition. Most platforms on the market have affiliate marketing capabilities that we didn't need and their pricing scaled along with that. ReferralCandy offered a simple referral system that matched our requirements in an easy to manage package with a lot of thoughtful features that could get anyone's referral program up and running quickly.

Pros
The software is functionally operational from day 1. It has the core features of a referral program and common access points for integration. Their system is open enough to allow for additional tinkering to adapt it to your system but it you can hit the ground running.

Cons
The ways of accessing information on users enrolled to the referral programs and analytics needs more granular control. Its virtually impossible to manage and migrate large amounts of data in an efficient manner. As such, it may be difficult to use the product to scale but their customer support and development team maintained comms with us so we were able to eventually solve the issues but there were many compromises.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Linda S.

Good

Used weekly for free trial
Reviewed 2021-01-28
Review Source: Capterra

Referral programme to get more organic conversions and a motivation for current customers to stay longer because of getting a discount for their next box if they refer someone else.

Pros
When everything is set up, it is easy to use. Customer support was great.

Cons
Unfortunately there were quite a lot of technical issues before I could start working with it. Also I find the monthly price that will be charged after the trial quite high since it is not only that but also the percentage that is taken off the referrals that are made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Shraddha S.

Misleading employees

Used daily for free trial
Reviewed 2020-04-22
Review Source: Capterra

Happy with the app, unhappy with the support

Pros
Amazing product with misleading staff. You guys can do better without outsourcing your staff to people who will just ruin your name for a review.

Cons
[SENSITIVE CONTENT HIDDEN] gave us a demo and helped up. He said that there was a fee of around $88 to access design and customization, that he wil be waiving this for us if we furnish him a review on their Shopify page. And so we did. Found out today those prices were not true.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Nora C.

Great product and customer service

Used occasionally for 2+ years
Reviewed 2020-11-23
Review Source: Capterra

Had a great experience with [SENSITIVE CONTENT HIDDEN] helping me with an issue I was having. Very helpful and quick responses. Thank you, [SENSITIVE CONTENT HIDDEN]!

Pros
I like that it motivates my clients to refer people.

Cons
I wish it was a little less expensive on the commission side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard K.

Maybe this isn't for us

Used monthly for less than 6 months
Reviewed 2020-04-14
Review Source: Capterra

OK. But see above comments for why RC may not be right for us.

Pros
It's packaged as a seamless referrer programme that should see us see a big difference in acquiring new customers

Cons
It may be that our purchase frequency doesn't lend itself to this type of programme. The explanation of the how the links work don't seem clear to me, and apparently our audience either. We see very, very low conversion rates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Amin A.

Excellent Automated Marketing Tool

Used monthly for 1-2 years
Reviewed 2018-11-08
Review Source: Capterra

It’s a staple of our Shopify-based ecommerce store.

Pros
Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

Cons
We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marc P.

That candy is sweet!

Used weekly for 6-12 months
Reviewed 2021-03-19
Review Source: Capterra

Great onboarding, very helpful getting us setup, very patient with all our questions and concerns

Pros
Very cost effective, easy to setup, love that we are able to customize all of the landing pages and emails sent to customers. [SENSITIVE CONTENT HIDDEN] from customer support was very helpful in solving a post-setup issue we had.

Cons
It would be ideal if the customer doing the referring could email the referrals to their friends using the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael D E.

Easy to use with Woocommerce

Used daily for less than 6 months
Reviewed 2019-09-20
Review Source: Capterra

The amount of detail I can see from the dashboard regarding my customer interactions is really amazing.

Pros
The ease of setup and implementing into our woocommerce marketplace. Rep was a great help in ensuring we were live and functional with ReferralCandy.

Cons
I don’t like the commission on referral dollars. Our marketplace does not make money on most of the transactions from our site so this will be a cost we have to eat as our traffic increases, but we hope that the traffic will add to our overall subscription services sales. It is risky as we grow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason O.

Specific review to address excellent customer service by [SENSITIVE CONTENT HIDDEN]

Used daily for free trial
Reviewed 2020-05-04
Review Source: Capterra

Haven't started using it yet. But I think our loyal customers will help us spread the word about us and help grow our database.

Pros
The program is relatively easy to set up and get started. However, don't rush make ourself know with the consequences of certain settings.

Cons
Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear. If you want I am willing to give you more detailed information and input. I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit. I made this in Excel now, and it was really useful. I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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