ReferralCandy Pricing Plan & Cost Guide

ReferralCandy

get more sales through word of mouth referrals

4.56/5 (143 reviews)

ReferralCandy Pricing

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pricing plans - We're focused on helping you get more sales. That's why our pricing is based on a commission of each successful referral sale you make. Find out more at www.referralcandy.com/pricing!

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ReferralCandy Pricing Reviews

Pros
  • Great product, does the job well! and amazing support. We are excited to launch our site and to see if our referral program would bring in revenue.Winny B.Read the full review
  • Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful.Kelsey B.Read the full review
  • But [SENSITIVE CONTENT HIDDEN] did an amazing job in testing our integration. After this test was completed successfully, the trial period was renewed so we could benefit from a full free trial.Peter v.Read the full review
Cons
  • The emails are a little clunky to edit and I had a little trouble finding the setting that controlled how frequently people received reminder emails, and a few clients got irritated by that.Julie L.Read the full review
  • A little confusing to use. Lots of things simple, but it's a bit overwhelming at first.William R.Read the full review
  • I have no major issues with the service or software.Evan L.Read the full review
96%
recommended this to a friend or a colleague

13 reviewers had the following to say about ReferralCandy's pricing:

William Li

Pretty solid platform, although a bit on the expensive side over time for Canadians

Used monthly for 6-12 months
Reviewed 2019-11-22
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] the CSR was helpful when I raised pricing concerns with them, and even in the beginning they were very helpful during our set up. I don't remember having to wait long email times for communication, so it must have been pretty smooth.

Pros
It's easy to setup for most IT guys and it's not a large monthly cost per month!

Cons
The pricing is a bit expensive over time as your company grows and your company uncovers new "all-in-one" software that can do the same thing ReferralCandy does as part of their booking platform for a slightly higher price than ReferralCandy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jennifer Johnson

Quick and Easy

Used monthly for 1-2 years
Reviewed 2020-02-26
Review Source: Capterra

Pretty good.

Pros
Great low-cost option for building your customer base through referrals and leveraging your biggest supporters.

Cons
Would be quicker to resolve set up issues if I could talk to technical support person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kyle Brown

ReferralCandy experience

Used daily for free trial
Reviewed 2019-09-22
Review Source: Capterra

It's been a good experience so far, though we have not had much luck thus far getting referrals, but that is more on us and our customers, not the software. Their customer support has been very responsive by email, Representative has been especially helpful.

Pros
I like the pricing structure of a low monthly fee compared to other products coupled with a modest pay-for-performance fee. Product was very easy to setup, we were able to easily setup the Javascript on our check-out page.

Cons
For the emails that go out I'd like to be able to reference some more dynamic fields we can build into the email message such as the referrer's referral link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hossam Moharam

Good Solution

Used weekly for less than 6 months
Reviewed 2020-10-06
Review Source: Capterra

Pros
Their ease of use dashboard & Knowledge base

Cons
Their pricing strategy based on a commission not a fixed price can't localize the widgets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Its a cost-effective, user-friendly application that can be customized per my use.

Used monthly for 1-2 years
Reviewed 2018-04-08
Review Source: Capterra

Its is best solution, per se, to maximize the voice of customers. I've found out that the best thing a customer loves is getting rewarded for their time, their referral.

Pros
I've tried other apps in the remote past, but sticked to this one because it can be customized and re-customized to my needs. I like clean UI and stats and it really boosted our revenue by 15-20%. Works well with shopify and each and every clean customer who recommends our site/product is rewarded. I have already recovered the ReferralCandy cost in the third month of its use.

Cons
Price may be a concern for small stores. Limitations in discount codes is a big no-no, and fraud automation instead of full automation makes other competitors suffer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Amazing product for boosting word of mouth marketing.

Used occasionally for 6-12 months
Reviewed 2018-06-14
Review Source: Capterra

Pros
What I like most about this software is how easy it is to set up and get started on creating referral programs. Referral Candy makes it very easy for us to implement their system for merchants to boost conversions and spread the word about their companies in such an amazing way.

Cons
What I like least about this software is the leap for monthly pricing as you get into the enterprise space, however that's just because it's harder to get a client to sign up for it (but hey, that's just business and I get it). The monthly price point is hard to beat for something like this, so it's a good alternative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Julie Longyear

A suitable solution

Used monthly for 2+ years
Reviewed 2019-07-18
Review Source: Capterra

We have definitely increased the number of people that tell friends and whose friends convert to a purchase. Word of mouth is our most cost effective means of promotion. We still do many other things as well but dollar for dollar this is a fantastic value compared to advertising.

Pros
Referral Candy is easy to use and implement on my site. Customer support is friendly and prompt with responses. My customers really appreciate the rewards for telling friends.

Cons
The emails are a little clunky to edit and I had a little trouble finding the setting that controlled how frequently people received reminder emails, and a few clients got irritated by that. I found the setting for that finally and now no longer send reminder emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great functionality, but a bit expensive

Used weekly for less than 6 months
Reviewed 2018-12-14
Review Source: Capterra

Pros
has a great tracking software and lots of functionality

Cons
It is pretty expensive compared to others

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Shraddha Sekhon

Misleading employees

Used daily for free trial
Reviewed 2020-04-22
Review Source: Capterra

Happy with the app, unhappy with the support

Pros
Amazing product with misleading staff. You guys can do better without outsourcing your staff to people who will just ruin your name for a review.

Cons
[SENSITIVE CONTENT HIDDEN] gave us a demo and helped up. He said that there was a fee of around $88 to access design and customization, that he wil be waiving this for us if we furnish him a review on their Shopify page. And so we did. Found out today those prices were not true.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Richard Kent

Maybe this isn't for us

Used monthly for less than 6 months
Reviewed 2020-04-14
Review Source: Capterra

OK. But see above comments for why RC may not be right for us.

Pros
It's packaged as a seamless referrer programme that should see us see a big difference in acquiring new customers

Cons
It may be that our purchase frequency doesn't lend itself to this type of programme. The explanation of the how the links work don't seem clear to me, and apparently our audience either. We see very, very low conversion rates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Amin Aaser

Excellent Automated Marketing Tool

Used monthly for 1-2 years
Reviewed 2018-11-08
Review Source: Capterra

It’s a staple of our Shopify-based ecommerce store.

Pros
Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

Cons
We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael D Elliott

Easy to use with Woocommerce

Used daily for less than 6 months
Reviewed 2019-09-20
Review Source: Capterra

The amount of detail I can see from the dashboard regarding my customer interactions is really amazing.

Pros
The ease of setup and implementing into our woocommerce marketplace. Rep was a great help in ensuring we were live and functional with ReferralCandy.

Cons
I don’t like the commission on referral dollars. Our marketplace does not make money on most of the transactions from our site so this will be a cost we have to eat as our traffic increases, but we hope that the traffic will add to our overall subscription services sales. It is risky as we grow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason Ophoenix

Specific review to address excellent customer service by [SENSITIVE CONTENT HIDDEN]

Used daily for free trial
Reviewed 2020-05-04
Review Source: Capterra

Haven't started using it yet. But I think our loyal customers will help us spread the word about us and help grow our database.

Pros
The program is relatively easy to set up and get started. However, don't rush make ourself know with the consequences of certain settings.

Cons
Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear. If you want I am willing to give you more detailed information and input. I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit. I made this in Excel now, and it was really useful. I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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