Antavo vs CallFinder Comparison

Overview

Antavo is a loyalty management platform for B2C retailers & brands to create gamified loyalty programs online, in store and on mobile.

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$999.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(15)

5

4

3

2

1

10

3

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement.
Sleeek and treandy to use, makes us feeel good and warmth. Loved to use it daily antavo application is must.
I am a big fan of the platform because of its ease of use.

Pros

We have been extremely happy with everything so far. The setup and onboarding were excellent.
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords.
All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Cons

Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month.
I also tried Contest Domination. After spending a considerable amount of time creating the promotion, I tested it only to learn that it was crap.
My problems with Antavo are as follows. The Antavo dashboard doest load at all on phones.

Cons

Some of the newer features have limited functions, but those are being addressed in a timely manner.
This is our company's first venture into speech analytics, and it has been non stop learning.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features1
  • API
  • Analytics
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Customer Experience Management
  • Customer Service Analytics
  • Data Filtering
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • Reporting & Statistics
  • Sales Analytics
  • Search Functionality
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Third Party Integration
  • Total features31
  • API
  • Analytics
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Customer Experience Management
  • Customer Service Analytics
  • Data Filtering
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • Reporting & Statistics
  • Sales Analytics
  • Search Functionality
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Third Party Integration

Integrations

  • Total integrations19
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Antavo vs. CallFinder

See how Antavo and CallFinder stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.