Antavo vs Sparkcentral Comparison

Overview

Antavo is a loyalty management platform for B2C retailers & brands to create gamified loyalty programs online, in store and on mobile.

Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(15)

5

4

3

2

1

10

3

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.2

(15)

5

4

3

2

1

4

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement.
Sleeek and treandy to use, makes us feeel good and warmth. Loved to use it daily antavo application is must.
I am a big fan of the platform because of its ease of use.

Pros

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.
Help us to understand why we should use Social Media. The functionnalities are very great and new are coming.
Very easy to user, good & fast support, nice reporting features.

Cons

Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month.
I also tried Contest Domination. After spending a considerable amount of time creating the promotion, I tested it only to learn that it was crap.
My problems with Antavo are as follows. The Antavo dashboard doest load at all on phones.

Cons

This feature is currently missing but is under development.
While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base.
The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features1
  • API
  • Analytics
  • Audit Trail
  • Auto-Responders
  • Automatic Notifications
  • Call Center Management
  • Chat
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Synchronization
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Predictive Analytics
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Remote Access
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management
  • Total features42
  • API
  • Analytics
  • Audit Trail
  • Auto-Responders
  • Automatic Notifications
  • Call Center Management
  • Chat
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Synchronization
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Predictive Analytics
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Remote Access
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Antavo vs. Sparkcentral

See how Antavo and Sparkcentral stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.