Appcues vs Lou Comparison

Overview

Appcues is a cloud platform, which helps product teams to apply UX design processes to applications through analysis of user...

Lou is a cloud-based digital adoption platform that helps businesses build step-by-step user guidances and tutorials to streamline...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$249.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$150.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(96)

5

4

3

2

1

81

14

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

We managed to double our won deals with the product tours. Additionally to the product being awesome, the staff has been superb too.
Very pleasurable experience with learning to use the product and sharing it with our customers, to using the help desk, and getting help from support persons.
I love how easy it is to create multiple guides to share with our customers in our platform. The extension makes this process extremely simple and seamless.

Pros

Cons

Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider.
One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL.
The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off.

Cons

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features23
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Blended Learning
  • Campaign Management
  • Campaign Segmentation
  • Configurable Workflow
  • Customer Accounts
  • Customer Segmentation
  • Customizable Branding
  • Design Management
  • Document Management
  • Drag & Drop Interface
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Collection
  • Gamification
  • Goal Setting / Tracking
  • Learning Management
  • Monitoring
  • Project Management
  • Project Workflow
  • Promotions Management
  • Role Management
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Training Management
  • Usage Tracking
  • User Defined Attributes
  • User Management
  • Visitor Management
  • Visual Analytics
  • Workflow Management
  • Total features15
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Blended Learning
  • Campaign Management
  • Campaign Segmentation
  • Configurable Workflow
  • Customer Accounts
  • Customer Segmentation
  • Customizable Branding
  • Design Management
  • Document Management
  • Drag & Drop Interface
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Collection
  • Gamification
  • Goal Setting / Tracking
  • Learning Management
  • Monitoring
  • Project Management
  • Project Workflow
  • Promotions Management
  • Role Management
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Training Management
  • Usage Tracking
  • User Defined Attributes
  • User Management
  • Visitor Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations15
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Appcues vs. Lou

See how Appcues and Lou stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.