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GuestXM
Deliver Exceptional Restaurant Experiences at Scale
(2)
Recommended
Tobi L.
Hospitality, 501-1,000 employees
Used weekly for 1-2 years
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AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply...
- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology
there is genuinely nothing to list here, ATH does exactly what it says it does really well
Hi Tobi, we're excited to be part of Rocket Restaurants' strategy with regards to improving the overall Customer Experience. Thank you for this awesome review, the trust and the constant feedback you and the team are giving us so that we can improve every day. Stijn
Kick S.
Restaurants, 201-500 employees
Used daily for 1-2 years
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We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.
All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.
Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).
Hi Kick, thank you for the great review and your continuous feedback!