AskNicely Features

AskNicely

Collect real-time customer feedback using the NPS framework

4.63/5 (98 reviews)

AskNicely Feature Summary

  • Lifetime data archive
  • Multi-language surveys
  • Survey branching logic
  • Fully configurable
  • Custom domain
  • Multi-language, multi-brand
  • One click integration
  • Regular sampling
  • Triggered delivery
  • Live reports
  • Real-time leaderboards
  • Advanced filtering
  • Time-based charting
  • Publish to dashboards
  • Text analytics
  • Real-time NPS TV dashboard
  • Multi-brand surveys
  • Templates
  • Email distribution
  • Unlimited users
  • Recurring surveys
  • Social media integration
  • Daily survey scheduling
  • Salesforce & MailChimp integration
  • Data analysis tools
  • Testimonial publishing on website
  • Dashboard
  • Customizable survey wording
  • Monitor & manage customer feedbacks
  • Customized response alerts
  • Periodic reporting
  • Multiple question types
  • Event triggered surveys
  • API

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Competitor Feature Comparison

Mobile apps

iOS App


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Android App


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AskNicely Feature Reviews

25 reviewers had the following to say about AskNicely's features:

Pedro Cabassa

Platform is generally unintuitive

2018-04-04

Upload customers via API, get their NPS scores and comments, then can engage with them.

Pros

Homepage interface, integration to Slack, customizable intro message for surveys.

Cons

Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Great experience and easy to use. Really quick startup time

2018-03-29

Pros

Simple to use Simple to navigate around and find what you need Reporting is clear Easy to use Quick startup time

Cons

Not as customizable on integration with HubSpot Reporting is not as customizable as I'd like Syncing with HubSpot is only on a daily basis

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cassity Lindstrum

Excellent tool for managing the NPS process, and for identifying review prospects.

2018-03-29

This software has allowed up to automate our NPS process, and identify the best candidates for product review requests. Additionally, it has given our support and product teams insight into how our users feel about our software, allowing them to give assistance and make improvements when possible.

Pros

The interface is extremely intuitive, and it is wonderful that it integrates with our marketing automation software, HubSpot.

Cons

I love the software, but it would be wonderful if it had an integration with digital gift distribution software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tricia Henry

AskNicely has been a great platform for us to quickly get up & running with an easy to use VOC tool

2018-03-29

Pros

Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify

Cons

Lack of ability to easily integrate into our CRM platform (Salesforce).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Victor Pokan

The easiest way to increase line of sight to customer experience improvement opportunities

2018-04-02

Over the course of the past 9 months we have been able to make significant advances in understanding specific customer painpoints when doing business with us and have improved our overall NPS scores as a result.

Pros

The software is easy to use interface that can be scaled depending on the number of users or integrated with other platforms .

Cons

When integrating it will take some time to understand to relationship between various customer touchpoints and setting the rules of engagement but well worth the investment in time and effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Good point solution

2018-10-09

Overall we have got what we wanted out of the software but since our marketing automation software now offers NPS scoring we will probably not renew

Pros

It allows for some pretty cool dashboards right out of the box.

Cons

The think i dislike the most is the inability to manage people the away I find to be most intuitive. It is a bit messy

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?

2018-04-03

Pros

AskNicey is easy to onboard and has a good dashboard to see high-level metrics.

Cons

The analytics are lacking if you want to deep dive or find trends.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mallorie Hall

Easy and helpful

2018-04-02

Pros

The system is easy to use.

Cons

I would like to be able to export reports easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Quick and easy - but full-featured - NPS survey tool

2018-04-02

Pros

The automated follow-up feature (ask detractors why they're unhappy; ask promoters if we can use them as a reference; etc) makes it really easy for us to talk to our users one-on-one without the traditional overhead of doing so.

Cons

Some of the multi-brand/templating features are a little limited and confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joel DeWitt

Excellent NPS software with unique features that deliver

2018-04-12

We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

Pros

The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey.

Cons

This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Kourakis

Good solution to NPS results

2018-03-07

It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Pros

The real time responses allowed me to stay on top of the reviews I was getting.

Cons

The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Knippa

Great NPS product with easy features to close the feedback loop

2019-04-16

With AskNicely, we are better trying to determine how donors feel about our brand and about their gift.

Pros

If you may or may not connect your NPS data to a CRM, AskNicely is a great option because it has a pretty robust system in place for tracking all responses and determining how to reply to them (either through an automated message, which can be easily customized depending on audience or rating or by assigning a response to a staff member).

Cons

Least favorite: surveys cannot be embedded in emails that are not from AskNicely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Madeline Lang

Easy to use and easy to look at

2018-03-29

Pros

The text analysis is simple to set up, very accurate and a powerful tool.

Cons

Some of the integration work was not very straightforward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Easy to use

2018-04-03

Pros

Easy to use, the user interface is very neat.

Cons

More complex reporting is needed, the current reporting is somewhat simple and works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Lukasz Kozlowski

Easy to use NPS software, which works in everyday use

2018-04-03

Pure data which is important for our company.

Pros

Good support, Data import works well.

Cons

Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danica Novakovic

Overall a great product and a pleasant experience

2018-04-14

Pros

It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported).

Cons

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryant Gillespie

Set it and forget it - just works

2018-03-29

Pros

We use the Intercom integration and the Slack integration.

Cons

The backend UI is a bit difficult to navigate but that's probably because I don't login all that often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shaun Bailey

Great software for seeing how your customers REALLY feel about you.

2018-03-29

Pros

Simple to use interface that has a really easy to manage integration with Salesforce.

Cons

Being able to filter on multiple options on their dashboard would also be very useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Dunn

my experience has been very good

2018-03-29

This information is extremely valuable to be able to provide to council on the level of customer satisfaction in real time.

Pros

real time data, graphs provided are very easy to read and visually appealing, feedback is easy to read and the fact you can download the data in excel makes it very easy to include as part of my monthly operational reports to our council partner

Cons

I do not think I am using the information to its fullest - I have not been given any real training provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
saad farooq

Great insight to how our Customers feel about our business and service.

2018-04-02

Providing visibility into what our customers feel about our Service.

Pros

The analytics. Really love the dashboard.

Cons

I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Katherine Dela Cruz

Great! The team has been helpful and responsive.

2018-04-02

Understanding of Customer Experience provided in our stores.

Pros

Th ability to see data in real time.

Cons

Somehow, it is difficult to download data. It would be helpful to be able to extract responses/scores/location easier and by location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cheryl Yeo

AskNicely App is easy to use, just as what we needed it to function!

2018-04-02

Pros

Weekly report helps to put parties involved on the same page as well!

Cons

Sometimes the mobile app does not give very accurate information, in a way that the score given by the customer is wrong.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Gary Richardson

A great team, a great product, and responsive to customer feedback.

2018-04-03

Pros

What I like the most is the ease with which I can download statistics or review the dashboard.

Cons

I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Burt

AskNicely is the best NPS software I've worked with.

2018-04-02

Easy to use, all in one place, customer experience reporting system.

Pros

Its also really easy to respond to reviews.

Cons

It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Outstanding Product, Necessary for Customer Feedback and Advocacy

2018-06-20

Pros

Uploading contacts is a breeze, and managing campaigns could not be more direct.

Cons

That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more