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AskNicely
4.6
(99)

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Make every customer experience awesome, every time.

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(7)

AskNicely Features

Features Summary

Functionality

4.1

/5

99

Total features

52

3 categories

AskNicely features

API
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
CRM
Customer Experience Management
Customer Segmentation
Customizable Branding

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

99

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

52

Unique features

  • Trend Analysis

  • Data Visualization

  • Text Fields

  • Customizable Reports

Functionality

4.4

/5

15.4K

Price starts from

0

learn more

Total Features

134

Features in Common

31

Unique features

  • Automated Publishing

  • Interaction Tracking

  • Contact Database

  • Design Management

Functionality

4.4

/5

5K

Price starts from

50

Per month

visit website

Total Features

103

Features in Common

16

Unique features

  • List Management

  • AB Testing

  • Contact Management

  • Customizable CTAs

Common AskNicely comparisons

AskNicely logo
Delighted logo
AskNicelyvsDelighted
AskNicely logo
Medallia Experience Cloud logo
AskNicelyvsMedallia Experience Cloud
AskNicely logo
SurveySparrow logo
AskNicelyvsSurveySparrow

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Reviewed 5 years ago

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Pros

We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Cons

There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good solution to NPS results

Reviewed 5 years ago

The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Pros

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Cons

The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool for my to-do list at work

Reviewed 5 years ago

Efficiency for my personal tasks and avoiding forgetting some important things.

Pros

It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Cons

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just amazing, outstanding customer service - a great product, too!

Reviewed 3 years ago

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Pros

- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Cons

Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall a great product and a pleasant experience

Reviewed 4 years ago
Pros

It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful.

Cons

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use NPS software, which works in everyday use

Reviewed 4 years ago

Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.

Pros

Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

Cons

It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent NPS software with unique features that deliver

Reviewed 4 years ago

We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

Pros

Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

Cons

My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AskNicely is the best NPS software I've worked with.

Reviewed 5 years ago

Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers.

Pros

Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be.

Cons

It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Outstanding Product, Necessary for Customer Feedback and Advocacy

Reviewed 4 years ago
Pros

* Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced. * Customers can respond directly in the email, instead of having to log on or open up a survey link. This...

Cons

* If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Team, Great Service!

Reviewed 7 years ago

We had recently switched to AskNicely and I've been happy with how much easier it is to organize our surveys when submitting new recipients. We're even able to customize our uploaded data for better organization! With other NPS services in the past I had to take extra steps to get my data uploaded to get that exact formatting; I had to go through step after step to get what I needed. Now I don't have...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool! Nothing extra. We are using it for more than a year now.

Reviewed 5 years ago

Knowing our dissatisfied customers and having an opportunity to work with them before they churn.

Pros

It is simple, basically has only one thing to do and it does it perfectly. We found out a lot of new stuff about our customers. Also it helps us understand when anyone has any problems with our tool or are dissatisfied.

Cons

A few minor issues. We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed. Now we are also using the dashboard on a big screen in our room, but the numbers sometimes are not the same as I see on me desktop (and yes, I'm sure the timeframes are equal:)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The easiest way to increase line of sight to customer experience improvement opportunities

Reviewed 5 years ago

Over the course of the past 9 months we have been able to make significant advances in understanding specific customer painpoints when doing business with us and have improved our overall NPS scores as a result.

Pros

The software is easy to use interface that can be scaled depending on the number of users or integrated with other platforms .

Cons

When integrating it will take some time to understand to relationship between various customer touchpoints and setting the rules of engagement but well worth the investment in time and effort.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the daily feedback

Reviewed 5 years ago

Direct daily feedback from our members.

Pros

I love seeing feedback from our members daily. I love that I can communicate directly through the software and that I can see if/when another team member has contacted that member.

Cons

There isn't anything I don't like. However, I'm sure there is more it could do. Maybe customizable surveys for specific programs or sub groups? Also, I would like to have some benchmarks. What is considered a GOOD NPS score for an organization like mine? I can only currently compare against myself, and between my locations.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?

Reviewed 4 years ago
Pros

AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters.

Cons

The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great team, a great product, and responsive to customer feedback.

Reviewed 4 years ago
Pros

What I like the most is the ease with which I can download statistics or review the dashboard. We often want to get a snapshot of data for some of our users.

Cons

I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great NPS product with easy features to close the feedback loop

Reviewed 3 years ago

With AskNicely, we are better trying to determine how donors feel about our brand and about their gift. Since we don't always get to communicate to donors one-to-one, AskNicely helps us gain more insights into brand sentiment.

Pros

My favorite feature of AskNicely is its workflows for closing the feedback loop. If you may or may not connect your NPS data to a CRM, AskNicely is a great option because it has a pretty robust system in place for tracking all responses and determining how to reply to them (either through an automated message, which can be easily customized depending on audience or rating or by assigning a response to a staff member). Additionally, it's a nice feature for so many front-line staff to have access to the ratings for responding and reviewing the data relevant to their "brand." Backend is easy to navigate, and we like the customizable options for the NPS follow-up questions.

Cons

Least favorite: surveys cannot be embedded in emails that are not from AskNicely. This seems to be pretty standard across most NPS softwares, but it would be really nice to have this option for including surveys in email newsletters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great insight to how our Customers feel about our business and service.

Reviewed 5 years ago

Providing visibility into what our customers feel about our Service.

Pros

The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand.

Cons

I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very simple interface. Great usability. Could do with a few more customisation options.

Reviewed 5 years ago

A quick snapshot of useful client feedback as well as a simple way to track client satisfaction across our business.

Pros

It was simple to setup and start using. Within one day it was providing a useful snapshot of data allowing trends to be uncovered.

Cons

It lacks the ability to customise who the survey gets sent out to. For example, in our practice, it would be great to be able to send this survey out to only new clients. Our regular clients are already likely to be promoters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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my experience has been very good

Reviewed 5 years ago

This information is extremely valuable to be able to provide to council on the level of customer satisfaction in real time.

Pros

real time data, graphs provided are very easy to read and visually appealing, feedback is easy to read and the fact you can download the data in excel makes it very easy to include as part of my monthly operational reports to our council partner

Cons

I do not think I am using the information to its fullest - I have not been given any real training provided. I am sure there are likely to be other reports that I can pull from the system however I am not sure what they are.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Set it and forget it - just works

Reviewed 5 years ago
Pros

We set this up and it just works. Great piece of software. It was very simple to configure and I don't have to touch most of the time. Dashboard is great to check your NPS quickly. We use the Intercom integration and the Slack integration.

Cons

There's not much to dislike here. The backend UI is a bit difficult to navigate but that's probably because I don't login all that often.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Been great so far!

Reviewed 5 years ago

It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API.

Pros

Quick and easy access to scores and text, and different segments and different dimensions. It's very intuitive.

Cons

I would like to be able to combine 2 segments to get overall score and consolidated comments. I would also like more best practices regarding sampling error (like how many respondents do you need to know if an NPS change over time has actually happened.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to set up and easy to manage

Reviewed 5 years ago

Super easy to setup and use and provides the functionality I need and want.

Pros

It was quick and easy to configure and use and has the features I need. It also integrated easily with Freshdesk so that was a huge plus.

Cons

The CSV import functionality was a little confusing as it didn't provide existing fields to map to which caused some challenges but now that I understand how it works, I know what to do for next time. On the plus side, support was amazing at helping me correct the data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AskNicely has been a great platform for us to quickly get up & running with an easy to use VOC tool

Reviewed 5 years ago
Pros

Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify

Cons

Lack of ability to easily integrate into our CRM platform (Salesforce). We were told this would be a project/undertaking with high additional cost - for a VOC platform, integration with customer information tools should be standard. We are currently managing this as a manual process due to our company's inability to support the project from an IS perspective.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great! The team has been helpful and responsive.

Reviewed 5 years ago

Understanding of Customer Experience provided in our stores.

Pros

Th ability to see data in real time. I am looking forward to be able to see Retail results separate from the Fabletics group.

Cons

Somehow, it is difficult to download data. It would be helpful to be able to extract responses/scores/location easier and by location. For example, if a District manager wants to pull all comments for their store set, that would be a great feature and save them time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good point solution

Reviewed 4 years ago

Overall we have got what we wanted out of the software but since our marketing automation software now offers NPS scoring we will probably not renew

Pros

The thing I like most about asknicly is the reporting aspect of the software. It allows for some pretty cool dashboards right out of the box.

Cons

The think i dislike the most is the inability to manage people the away I find to be most intuitive. It is a bit messy