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Aurelius Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.54/10
Pros and cons
Overall we're very happy. Customer service--i.e., the ability to communicate w/ Zack--has been monumentally helpful in getting our bugs resolved and in expressing our feature requests.
I love the search functionality, tagging and key insights. Works perfectly for what I do as a conversion copywriter - even if it was made for UX research.
Aurelius is quickly becoming my favorite research tool: I love the way it make it easy to capture, organize, store and share notes/insights.
It became difficult to find voice-of-customer when I needed it.
The notes may be from different people/categories, and unless you write their names, it will be hard to understand while looking at all notes belonging to one tag.
Their voice-of-customer data is usually scattered, which means they can't see patterns and it's hard to keep track of what quotes we've already used.