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Barilliance vs SurveySparrow Comparison

Overview

Segment and target your customers with relevant dynamic content, messages and offers in real time and increase conversions by as much as 30%

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$250
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(17)

5

4

3

2

1

11

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(46)

5

4

3

2

1

27

13

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

My overall experience is great. Not only the software is user friendly, the team behind it is just as good.
Great tool, does the job, easy to deploy, great support, great value for money.
Of course Barilliance team will give their best practices so you can see your conversion increase from day one.

Pros

Fast set up, easy to use surveys and fun interaction for clients. I like the simplicity of the tool.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Alternative to many of the more popular survey sights, nice look for customers.

Cons

From time to time, whenever i forgot something or stuck with an issue, the team always steps up and majority of times, even fix the issues for me. Perefect example of customer service done right.
Sometimes to make small adjustments means a bit of coding/html which is a bit hard when you do not have the skills.
I guess if i have to be picky. The fact that they are 10+ hours difference makes the scheduling of meetings a bit hard.

Cons

It still has some lack of customization but they are working on it.
Webhooks have trouble connecting to AWS public gateway.
Poor chat (only) customer support. Takes hours to get a small thing done.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Automated Scheduling
  • Chat
  • Contact Management
  • Customer Segmentation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Reminders
  • Reporting & Statistics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Video Support
  • Total features20
  • API
  • Activity Dashboard
  • Automated Scheduling
  • Chat
  • Contact Management
  • Customer Segmentation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Reminders
  • Reporting & Statistics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Video Support

Integrations

  • Total integrations4
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Barilliance vs. SurveySparrow

See how Barilliance and SurveySparrow stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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