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BEAM vs Qualtrics CustomerXM Comparison

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Overview

BEAM is a brand engagement & asset management platform including photo & video asset downloads, dynamic brand guidelines,...

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(3)

5

4

3

2

1

1

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

161

47

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Not enoughreviews yet

Pros

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.

Cons

Not enoughreviews yet

Cons

The software itself is easy to use to no real complaints other than the price.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features18
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Asset Management
  • Assignment Management
  • Behavior Tracking
  • Call Center Management
  • Case Management
  • Communication Management
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Data Visualization
  • Design Management
  • Document Management
  • Drag & Drop Interface
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forum / Discussion Board
  • History Tracking
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Permission Management
  • Predictive Analytics
  • Reporting & Statistics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Territory Management
  • Trend Analysis
  • WYSIWYG Editor
  • Workflow Management
  • Total features33
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Asset Management
  • Assignment Management
  • Behavior Tracking
  • Call Center Management
  • Case Management
  • Communication Management
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Data Visualization
  • Design Management
  • Document Management
  • Drag & Drop Interface
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forum / Discussion Board
  • History Tracking
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Permission Management
  • Predictive Analytics
  • Reporting & Statistics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Territory Management
  • Trend Analysis
  • WYSIWYG Editor
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations17
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BEAM vs. Qualtrics CustomerXM

See how BEAM and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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