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BEAM vs Qualtrics CustomerXM Comparison
Overview
BEAM is a brand engagement & asset management platform including photo & video asset downloads, dynamic brand guidelines,...
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Not enoughreviews yet
Pros
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
Cons
Not enoughreviews yet
Cons
The software itself is easy to use to no real complaints other than the price.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
Key features
- Total features18
- 360 Degree Feedback
- API
- Action Management
- Activity Tracking
- Alerts / Escalation
- Analytics
- Asset Management
- Assignment Management
- Behavior Tracking
- Call Center Management
- Case Management
- Communication Management
- Contact Management
- Content Management
- Customer Complaint Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Reporting
- Data Visualization
- Design Management
- Document Management
- Drag & Drop Interface
- Email Integration
- Escalation Management
- Feedback Collection
- Feedback Management
- Filtered Views
- Forum / Discussion Board
- History Tracking
- Issue Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Permission Management
- Predictive Analytics
- Reporting & Statistics
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Tagging
- Template Management
- Territory Management
- Trend Analysis
- WYSIWYG Editor
- Workflow Management
- Total features33
- 360 Degree Feedback
- API
- Action Management
- Activity Tracking
- Alerts / Escalation
- Analytics
- Asset Management
- Assignment Management
- Behavior Tracking
- Call Center Management
- Case Management
- Communication Management
- Contact Management
- Content Management
- Customer Complaint Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Reporting
- Data Visualization
- Design Management
- Document Management
- Drag & Drop Interface
- Email Integration
- Escalation Management
- Feedback Collection
- Feedback Management
- Filtered Views
- Forum / Discussion Board
- History Tracking
- Issue Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Permission Management
- Predictive Analytics
- Reporting & Statistics
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Tagging
- Template Management
- Territory Management
- Trend Analysis
- WYSIWYG Editor
- Workflow Management
Integrations
- Total integrationsN/A
- BigCommerce
- Drupal
- Google AdWords
- Google Analytics
- HubSpot CRM
- HubSpot Marketing Hub
- Magento Commerce
- Mailchimp
- Marketo Engage
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Wordpress
- Zapier
- Total integrations17
- BigCommerce
- Drupal
- Google AdWords
- Google Analytics
- HubSpot CRM
- HubSpot Marketing Hub
- Magento Commerce
- Mailchimp
- Marketo Engage
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Wordpress
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
BEAM vs. Qualtrics CustomerXM
See how BEAM and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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