BirdEye vs Lucky Orange Comparison

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Overview

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social...

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

271

30

7

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

(58)

5

4

3

2

1

43

13

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Pros

Why serve ads when people are already on the site and possibly crashing it. Heat maps are so fascinating that Lucky orange does such a great job giving you this information in real time.
I love it that I can track where users go and this helps me fix troublesome areas in the website where users are not interested in viewing.
Ease of use, setting it up, dashboards are all an ease to use. The heatmaps are intuitive and recordings are always a nice feature.

Cons

Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing.

Cons

The current system of the heatmap loading over the page can confused people.
We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more.
The live function does not seem to always work properly, and when there's a ton of visitors it's hard to see all the videos all in the same location.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features53
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Automatic Notifications
  • Behavior Tracking
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Templates
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Issue Management
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Performance Reports
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Website Integration
  • Widgets
  • Total features23
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Automatic Notifications
  • Behavior Tracking
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Templates
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Issue Management
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Performance Reports
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations83
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations8
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BirdEye vs. Lucky Orange

See how BirdEye and Lucky Orange stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.