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Birdeye vs Swell Comparison

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Overview

Category Leaders

Birdeye is the highest-rated all-in-one reputation and CX platform for local businesses and brands. Over 90k businesses use...

Category Leaders

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

515

5

4

3

2

1

423

66

14

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.6

319

5

4

3

2

1

242

54

14

1

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

Pros

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
The return on investment has been outstanding. Swell is an awesome company to work with.

Cons

Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.

Cons

When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Removing names from list can be a bit confusing.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features139
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Filtering
  • For Sales / Marketing
  • Gamification
  • Group Messaging
  • Human Handover
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Survey
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Audit
  • SEO Management
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • Web Tracking
  • Website Integration
  • Website Monitoring
  • Website Visitor Tracking
  • Widgets
  • Total features78
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Filtering
  • For Sales / Marketing
  • Gamification
  • Group Messaging
  • Human Handover
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Survey
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Audit
  • SEO Management
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • Web Tracking
  • Website Integration
  • Website Monitoring
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations134
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations4
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

BirdEye was good; Swell is GREAT!

Reviewed 2 years ago

I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!

Pros

Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye...

Cons

The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Swell logo

Swell

Smooth onboarding & truly increase our reviews

Reviewed 3 years ago

We were looking for a solution that increased the amount of reviews we currently get on Google, Facebook and other sites. We considered many solutions, and even adjusting our current solution, but when we talked to Swell we found them not to be the lowest cost option, but their quality shined. They definitely are lower cost than the other competitors we looked at (Birdeye & Podium), but what really motivated us was no contract and the fact that they were a genuine and sincere operation. Once we turned their solution on, it massively increased our rate of reviews - at least 5x.

Pros

Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great.

Cons

There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :)