App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Birdeye Logo
Birdeye

#1 most trusted reputation and customer experience platform

visit website

(19)

Birdeye Features

Features Summary

Functionality

4.7

/5

517

Total features

139

17 categories

Birdeye features

2-Way Messaging
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audience Targeting

Common features of Reputation Management software

AI/Machine Learning
API
Brand Tracking
Campaign Analytics
Campaign Management
Campaign Scheduling
Complaint Management
Content Management

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

517

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

139

Unique features

  • Influencer Tracking

  • Pre-Configured Bot

  • Support Ticket Management

  • Chat/Messaging

Functionality

4.4

/5

15.4K

Price starts from

0

learn more

Total Features

134

Features in Common

48

Unique features

  • Mobile Retargeting

  • Campaign Segmentation

  • Geotargeting

  • List Management

Functionality

4.4

/5

5K

Price starts from

50

Per month

visit website

Total Features

103

Features in Common

35

Unique features

  • ROI Tracking

  • Social Marketing

  • Social Performance Management

  • Lead Distribution

Common Birdeye comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best choice for review management platforms

Reviewed 2 years ago

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Vendor response

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good product, but flawed

Reviewed a month ago

The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

Pros

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Cons

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that...

Vendor response

Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Reputation Solicitation Is Fantastic

Reviewed a month ago

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

Pros

It is very easy to integrate practice mgmt systems with the birdeye review solicitation API.

Cons

integrating with multiple locations or locations on cloud based servers

Vendor response

Thank you for taking the time to review us, Amy!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great for Dentists

Reviewed a month ago

Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.

Pros

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

Cons

Support is all about closing tickets and not really about fixing problems.

Vendor response

Thank you for sharing your feedback, Chris!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use, light years ahead the competitor platform

Reviewed a month ago
Pros

The implementation setup was easy with full support from Birdeye. The software platform is so easy to use and has a great reporting section. Also you can have automatic responses go out for good reviews.

Cons

Can't fault it for much, the custom set up for reveiew responses could have been labelled easier, so if a 3 star review came in, a 3 star auto response goes out. That would be helpful.

Vendor response

Thank you for sharing your success story with us, Robbie! We appreciate you being a Birdeye customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Where have you been???

Reviewed 2 months ago

Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!

Pros

Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"

Cons

We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.

Vendor response

Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A game-changer for our company

Reviewed a month ago

Great experience! Easy to use and manage and has been really beneficial and time saving for our company.

Pros

Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service.

Cons

There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reviews with ease

Reviewed a month ago
Pros

I love how easy it is to use, and how you can implement clients CMS systems so it. gets even easier. If they aren't, I love how it is so simple to enter a name.

Cons

More programs that it can integrate with. Like Rapport is a big one, and sometimes integrations break and we are not told that they are until last minute. If we could be emailed when it is broken so we could fix it that would be great.

Vendor response

Thanks for sharing, Christina!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Experience Management through BirdEye is an awesome experience

Reviewed 3 years ago

Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Pros

BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Cons

Switching from setup to campaigns could be easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product

Reviewed 7 months ago

I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.

Pros

Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

Cons

Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.

Vendor response

Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Terrific Business Software

Reviewed 3 years ago

They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Pros

Review organization and management. Internet scanning for reviews.

Cons

I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Vendor response

Hi Mary, We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Birdseye is great for patient engagement!

Reviewed 3 months ago

Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Pros

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Cons

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Greatly increased our online reviews!

Reviewed 2 years ago

We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.

Pros

I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.

Cons

We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.

Vendor response

600 reviews, that's awesome!! Thank you so much for sharing and keep up the great work!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Birdeye: A one stop shop

Reviewed 8 months ago

Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world.

Pros

I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request.

Cons

Looking forward to more reporting features. These should be fully customizable, schedulable and savable.

Vendor response

Hi Alex! You have the right idea! We love that Birdeye is customizable and always evolving and catering to our customer needs! Thank you for your feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Simple communication with customers

Reviewed 6 months ago

BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers to send survey requests, all data can be managed in one dashboard in a very organized way, the support team is friendly and professional in every call/email I have received.

Pros

BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time.

Cons

We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours.

Vendor response

Hi Camila! We are pleased to hear that you are enjoying our features and seamless integration with Rent Manager! Birdeye is completely customizable so feel free to always reach out to support at support@birdeye.coms o they can customize how you want. Thanks for your feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Tool for Reputation Management

Reviewed 3 years ago

I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review.

Pros

The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard.

Cons

If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool.

Vendor response

They say time is money, and we are happy to hear that you have been able to gain back time by utilizing the platform. Thank you for using BirdEye as your online reputation management!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great experience

Reviewed 3 months ago

100% happy with Birdeye

Pros

The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have

Cons

We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box

Vendor response

Hi! We appreciate your feedback and will look into the notifications for internal chat. Please reach out to support@birdeye.com for any additional assistance. Thank you for leaving us a review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Excellent choice for reputation management with a few other bells & whistles too

Reviewed 2 years ago

I've had a great experience and again do appreciate the fact that they're swift to help with any problems. Many new features have rolled out lately - all of which we're learning more about so we can use these for clients too.

Pros

Our most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites.

Cons

Although not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop.

Vendor response

Hi Amy, thanks for sharing your feedback! We love that our support team has been taking great care of you. Customer happiness is a core value of ours, so this makes us happy to hear!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Reputation Management Platform

Reviewed 3 years ago

I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.

Pros

I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[

Cons

Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Review Management Product With Extras

Reviewed 2 years ago
Pros

Easy to setup and use. They have a large set of free resources to help you get the most out of their product. You can monitor just about every review site you can think of. It notifies you of reviews so you can easily reply to them. It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers. The reporting and analytics is easy to use and understand.

Cons

as new features come out they usually cost extra and are not bundled in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Over charged over promised bait and switch, deceit, and non stop billing issues!

Reviewed 10 months ago

I lost money by using BirdEye and they still wont fix the issues!

Pros

The ability to get more reviews on google

Cons

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great for Review Generation in the Healthcare Industry

Reviewed 3 years ago

My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed.

Pros

I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices.

Cons

Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great to get real time compliments via facebook and google from customers! our managers love it.

Reviewed 3 years ago

fantastic. Everyone is personalable and knowledgeable.

Pros

The real time alerts, when a customer rates us on Google!

Cons

It was a bit slow to intergrate with our self storage software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A game-changer for our company

Reviewed 7 months ago

Overall, we LOVE IT. Our staff find it easy to use by being integrated with Salesforce. I like the ease of being able to chat with the consumer when they leave a review as well as the monitoring so I do not need to manually check sites. Also love the ability to switch our review sites easily.

Pros

Birdeye and its easy integration with Salesforce has been a game changer for us! It is so much easier for our employees to get feedback right after their interactions. We have been able to increase the number of reviews and variety of review sites for our organization with ease. It has been time saving and wonderful!

Cons

There are only small things in building templates that I would like to be able to do design-wise. Would like more options for templates to have different headers or branding than others. Would like the Salesforce integration to offer the user more than one choice of Get Feedback button

Vendor response

Hi Rebecca! We really enjoy hearing customer success stories, so thank you for sharing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Reviews Easily Posted by your Patients

Reviewed 3 years ago

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

Pros

This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review.

Cons

I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review.