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BombBomb vs Intradiem Comparison

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Overview

Record, share, and track video messages to anyone, from anywhere, so you can communicate more effectively and efficiently....

Intradiem is a workforce automation solution designed to streamline operations related to agent engagement & customer service...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(95)

5

4

3

2

1

61

24

5

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.4

(16)

5

4

3

2

1

9

4

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

My brokerage had a BombBomb Rep come talk to us about all it has to offer. It seems like they have some great tools and what we tried for free were great articles.
I like that they have a great self help guide in learning the do’s and dont’s with video emails.
It's so wonderful to be able to integrate it with so many other platforms and systems.

Pros

The tool is very easy to use and the company has very good customer and technical support.
This also frees up WFM capacity. We have had some deployment issues but making progress and starting to see the benefits.
Very much like the automation of scheduled training and the Verint write back, reps also love the early break/lunch offers.

Cons

I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE.
Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up.
It was also annoying when they would freeze your account if too many people marked it as spam. To unfreeze it then, you had to reach out to a rep and talk to them in person.

Cons

Can be difficult to maintain with large and complex organization structures.
No way to monitor which agent it offers depending on the rule configured. Reports are not real time - you can only see yesterdays reports.
No mobile learning capability. In this day and age, this should be standard for an LMS.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features53
  • Activity/News Feed
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Attended Automation
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Call Distribution
  • Batch Communications
  • Brand Overlay
  • Business Process Automation
  • CAN SPAM Compliance
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Contact Management
  • Content Library
  • Content Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Employee Activity Monitoring
  • Employee Directory
  • Employee Management
  • Employee Scheduling
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Goal Setting / Tracking
  • Idle Time Monitoring
  • Image Library
  • Inbound Call Center
  • Integration into Third Party Applications
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • List Management
  • Media Library
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Screen Support
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multimedia Support
  • Performance Management
  • Performance Metrics
  • Personalization
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Queue Management
  • Rapid Creation
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Sales Onboarding & Training
  • Scheduling
  • Screen Sharing
  • Skills Tracking
  • Social Sharing
  • Spam Blocker
  • Status Tracking
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Unattended Automation
  • Variable Workforce
  • Video Editing
  • Video Management
  • Video Streaming
  • Video Support
  • WYSIWYG Editor
  • Workforce Management
  • Total features52
  • Activity/News Feed
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Attended Automation
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Call Distribution
  • Batch Communications
  • Brand Overlay
  • Business Process Automation
  • CAN SPAM Compliance
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Contact Management
  • Content Library
  • Content Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Employee Activity Monitoring
  • Employee Directory
  • Employee Management
  • Employee Scheduling
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Goal Setting / Tracking
  • Idle Time Monitoring
  • Image Library
  • Inbound Call Center
  • Integration into Third Party Applications
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • List Management
  • Media Library
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Screen Support
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multimedia Support
  • Performance Management
  • Performance Metrics
  • Personalization
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Queue Management
  • Rapid Creation
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Sales Onboarding & Training
  • Scheduling
  • Screen Sharing
  • Skills Tracking
  • Social Sharing
  • Spam Blocker
  • Status Tracking
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Unattended Automation
  • Variable Workforce
  • Video Editing
  • Video Management
  • Video Streaming
  • Video Support
  • WYSIWYG Editor
  • Workforce Management

Integrations

  • Total integrations34
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BombBomb vs. Intradiem

See how BombBomb and Intradiem stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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