Brand24 Features List

Brand24 Reviews

Brand24

Effective Social Listening App

4.96/5 (72 reviews)
26,790     17,954

Brand24 Feature Summary

  • Online monitoring - social media, news, publishers, blogs
  • Social media listening
  • Monitoring more than # and @ on social media
  • Identify influencers
  • Analyze positive and negative sentiments
  • Benchmarking - track you competitors
  • Interactions
  • Advanced analytics
  • Report and export tool
  • Collaboration
  • Alerts
  • Access to mentions from mobile devices
  • Support 24/7
  • Integration with Slack

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Brand24 Feature Reviews

25 reviewers had the following to say about Brand24's features:

Sławomir Szewczyk

Verified Reviewer

The best application for monitoring your brand

27/04/2016

The best application for monitoring your brand. Fast, stable and having a great support! I use Brand24 app to monitoring my business brand and my blog.

Pros

- fast - stable - great support - great design - good UI/UX

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Marcin Tymków

Verified Reviewer

Great tool!

27/04/2016

Very intuitive interface and great customer support makes Brand24 one of the best tools I've been using in company.

Pros

- Very clear design - Easy to use - Great customer support - Quick updates - CEO is interested in how are you!

Cons

Didn't find any cons ;)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
1 of 1 people found this review helpful
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Szymon Lach

Verified Reviewer

The best monitoring tool on the internet

27/04/2016

We have run a social campaign and we used brand24 for monitoring users who participated in the contest organized by our Global Entrepreneurship Network Poland Foundation.

Pros

It is extremely easy to use.

Cons

Mobile app notifications could be improved.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
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Szymon Szymański

Verified Reviewer

Absolutely must have

20/05/2015

I was using brand24 while working in advertising agencies. Now i have my own company and i just can't resign from this tool. Today it's very important to know what your customers are saying about your brand. For me it's number one solution for every modern marketer!

Pros

Well designed, easy to setup & use, intuitive, fast and sleek.

Cons

Haven't find any cons. Srsly, i haven't!

Source: GetApp
1 of 1 people found this review helpful
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Olga Bojarska

Verified Reviewer

Great tool

08/06/2015

Brand24 is a perfect tool for all those who are truly concern about customer relationship. So if you care about the brand image and high quality customer service this is a must-have.

Pros

easy to set up, fast, friendly interface

Source: GetApp
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Jakub Gruchot

Verified Reviewer

Social listening elevated

27/04/2016

We have used Brand24 for a long time (over 3 years) and need to say it provides us with top notch experience in terms of tool as well as in terms of UX of the app. However, what is most impressive is not just the app or tool but the customer service Brand24 provides.

Pros

Very well thought of UX design of application Easy access to Brand24 features

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Dariusz Jakubowski

Verified Reviewer

Best monitoring app yet

05/05/2016

You get great interface with sleek UI and convenient experience for a fair price.

Pros

* User experience * Looks good * Great support * Magic

Cons

* No "free for personal use" paln

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
2 of 2 people found this review helpful
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Piotr Łokuciejewski

Verified Reviewer

Excellent tool!

28/04/2016

Customer support is very helpful, interface is easy to use and reports are quite eye candy.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Thomas Peham

Verified Reviewer

Best Tool For Social Listening & Brand Monitoring

17/08/2016

We at Usersnap are big fans of Brand24! It allows us to monitor and track social mentions of our brand, as well competitors activities. Since using Brand24 we gained some deep insights on how and where our brand has been used. It works great for tracking facebook, twitter, blog or any other social mention. All in all, it does a pretty good job!

Pros

Easy-to-use interface with comprehensive features for tracking and monitoring important keywords and brands Slack integrations

Cons

none - there's no real disadvantage of using Brand24, as it allows you to track keywords in the most efficient way possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Brand24

Make sure to check out their free trial which allows you to easily get started with Brand24

Source: GetApp
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greg wilson

Verified Reviewer

Valuable content intel

03/06/2015

We have just begun using Brand24 to track all relevant content for clients. Very easy to set up and use.

Pros

clean user interface and sortable data. easy to set up and change. easy to identify and engage with source of content.

Cons

have to continually filter out useless content, like classified ads, that might mention client or product. sentiment indicator is not accurate without a significant amount of devoted time to manually label posts.

Source: GetApp
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Szymon Klimczak

Verified Reviewer

Useful tool for brand monitoring

29/04/2016

Brand24 allows us to monitor LiveChat brand easily across not only various social media channels but also in the news, forums, videos, pictures and blogs. The interface of the app is simple and makes it easy to pick up the app and immediately start using it for business.

Pros

Simple interface of the app.

Cons

Not much to complain about. There were some glitches when it trying to set up the monitoring with negative filtering. It got solved after contacting the support.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
1 of 1 people found this review helpful
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Marcin Żukowski

Verified Reviewer

Great tool

27/04/2016

Brand24 is a one of the simplest and the best tool for marketers, PR guys and journalists. If you want to start your adventure with e-marketing, do it well - with Brand24 :).

Pros

layout interface client service

Cons

so many data, so many options, so many good things!

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
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Monika Zochowska

Verified Reviewer

The best monitoring platform

20/05/2015

Have to say that this one is the best in terms of speed, quality, how easy and intuitive the interface is. Since one year we respond to clients stories in seconds.

Source: GetApp
1 of 1 people found this review helpful
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Konrad Caban

Verified Reviewer

Great lead generation tool

28/04/2016

Monitoring social mentions of your brand is one thing (and Brand24 does great job here). But the main way we benefit from the tool is finding sales opportunities in social media. Basically we monitor social networks for phrases that are used by people that might need our service. Then we simply join the conversation. :)

Pros

Great customer service that will get you going in no time. Effective monitoring of social media & the web.

Cons

User interface is not 100% clear at first glance.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
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Kamil Rejent

Verified Reviewer

Well design, reliable social listening app.

20/05/2015

I use Brand24 to monitor phrases related to our target group problems and challenges, industry related discussions as well as competition monitoring. We discovered many opportunities to join conversation and draw participants attention to our website. We also managed to drag opportunities away from competitive solutions.

Pros

Very fast - you get notifications as the discussion happen, so you can join it in no time. Well designed. Great range - I tested many different monitoring tools and I am really happy with B24.

Cons

Some additional tips regarding keywords at start woulb be helpful.

Source: GetApp
1 of 1 people found this review helpful
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Krzysztof Urbanski

Verified Reviewer

Great tool with awesome customer support

01/05/2016

Definitely worth its money. Worth mentioning is its great customer support which helps configure and set up the app so you get the best out of it. I recommend it to anyone that wants to professionally handle its network presence.

Pros

customer support and dashboard

Cons

app could be easier to use, also it could advise on how to improve your network presence not only how to monitor it

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
2 of 2 people found this review helpful
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Mateusz Górecki

Verified Reviewer

Perfect

29/04/2016

Using it from the beggining, it is better and better. With Brand24 I have Perfect controll about my brand in whole internet. People are nice surprissed when we are contacting them directly in social media or forums.

Pros

Fast, easy of use, slack integration

Cons

No CRM option but I know that it will be do ne in near future

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Adam Matysiak

Verified Reviewer

Brand24 - awesome internet monitoring tool

29/04/2016

We are using Brand24 to receive mentions about our products, our clients and to easily discuss with places we are mentioned. The service is improving all the time so we recommend Brand24 without any hesitation to everybody who wants to know about social media mentions.

Pros

Easy in use, fast, reliable, looks nice.

Cons

Sentiment recognition is good but it could be better sometimes.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Filip Miloszewski

Verified Reviewer

key tool for connecting with brand influencers

27/04/2016

with brand24 we were able to connect with influencers that matter the most, improve customer support and grow app downloads through social media. Highly recommedned

Pros

- way more results than other social media monitoring tools tested - clear and user friendly web app - smart notifications - advanced stats and reporting ! great value for money

Cons

- takes a bit to get the whole company culture around proactively responding to social media mentions

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Kacper Skoczylas

Verified Reviewer

great tool for every digital marketer

08/05/2016

Great marketing tool! Very useful, especially when your main audience is in social media. in our company we use it across the globe, and the results are really impressive.

Pros

+ easy to use + great support + advance search engine

Cons

- sometimes I have got problems with search results

Time used: 1-2 years

Source: GetApp
3 of 3 people found this review helpful
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Piotr Jurgielewicz

Verified Reviewer

Brand24 is awesome

29/04/2016

This app is easy to use, very intuitive and it does what it supposed to.

Pros

Easy to use cost effective gives the knowlege

Cons

i can't find any. It finds everything and everywhere

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
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Michał Kalina

Verified Reviewer

best what you can get for SM monitoring

27/04/2016

Simple & very intuitive interface for SM monitoring.

Pros

It finds word that many other SM monitoring tool can't.

Cons

A little bit expansive

Time used: 6-12 months

Source: GetApp
1 of 1 people found this review helpful
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Tomasz G.

Verified Reviewer

Five stars

27/04/2016

Great app really easy to use.

Pros

Customer support is just great !!!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
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Dariusz Czerski

Verified Reviewer

User friendly :)

06/05/2016

Brand24 is easy to use and very handy app.

Pros

Client support, contact, esy to use.

Cons

Free trial is not for 2 years ;)

Rating breakdown

Value for money
Ease of use

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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Patricia Cunningham

Verified Reviewer

Best Solution for Social Media Monitoring and Analytics

23/06/2015

Its sophisticated yet easy-to-use platform allows you to discover what people are saying about your brand anywhere online, in real time.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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