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Broadly vs Sitejabber Comparison

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Overview

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online...

Sitejabber is a reviews platform that allows brands to manage their reputation by collecting, monitoring & sharing business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

117

5

4

3

2

1

107

8

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.6

29

5

4

3

2

1

20

7

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.

NL

Nathan L.

People really reading the reviews and top rated companies more calls. Love the service and customer service is great.

CK

Chris K.

Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM.

JC

Josh C.

Pros

I like the ease of using the software and I think it is great to have for every online store because of how easy it is to integrate and navigate. It starts running in no time.

AB

Abudu B.

I love that Sitejabber helps instill confidence in potential customers. Ve also been able to link my rewards program so that current customers are rewarded for posting reviews.

JR

Jasmine R.

I really appreciated the customer support, they were friendly and helpful.

AR

Anonymous Reviewer

Cons

I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service.

HS

Hailey S.

It's ironic that a company based on soliciting quality reviews is so bad at customer service.

HS

Hailey S.

I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating.

HS

Hailey S.

Cons

Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.

CM

Courtney M.

Their listing may be a bit limited depending on the type of website you are looking for. There may also be no reviews if the site is listed in their system as well.

VA

Vanessa A.

Setup was somewhat difficult for me as I don't have a lot of experience with coding.

MG

Mateo G.

  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features28
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations13
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations9
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier