Broadly Features

I enjoy the ease of use on the dashboard and the interface between my website and my customers is very professional and seamless. My volume of reviews has increased dramatically from using Broadly. I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use it as long as I am in this industry!

I do wish predictive text could be utilized in responding to guests because the majority of my responses are the same all the time. That would be an awesome feature for me.

Thank you so much for being a Broadly customer, Katie! We appreciate your feedback and are happy your business has benefited from using our tools! Keep up the great work!

We love the reviews section of Broadly! Knowing what our customer's are saying on a daily and weekly basis has really helped us grow and learn.

I don't love the online chat experience with Broadly. Our garage door industry is very specific so it is hard to answer everyone's questions online ASAP ourselves and if we have Broadly do it we are concerned they don't have enough knowledge. This is not a negative for Broadly, just a negative with online chat in general.

The software was Easy to set up. Good customer support.

We have had some issues with the reporting options.

Thank you so much for being a Broadly customer, Robin! We appreciate your feedback and are happy your business has benefited from customer support and tools! Please feel free to connect directly with your CSM or email us @ support@broadly.com if you run into any hiccups with our reporting tool. Keep up the great work!

I like using Broadly for our reputation managment , it keeps us in the loop and keeps us in front of our clients tell we get the review, It has also helped us to be more on top of our unhappy campers to resovle issues before they get out of hand... I would tell you that with Brodly we have doubeled or even trippeled our reviews...

I wish the dash board was more user freindly and that I could also get the dashboard on my phone

Thank you so much for being a Broadly customer, Troy! We appreciate your feedback and are happy your business has benefited from our reputation management tools! & Thank you for your insight on the dashboard, I'll be sure to relay this info to our team. Keep up the great work!

Broadly makes capturing reviews a simple and painless process. It is just the right customer contact without being overburdensome. As a business, being notified immediately of a negative review could be imperative to salvaging a client relationship and Broadly enables us to do that. The dashboard is easy to navigate and the reviews are captured by the system in the background without us (the user) having to do anything extra.

I cannot think of anything about the software functionality that I would change.

Thank you so much for being a Broadly customer, Lauren! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!

We find that it makes it easier to reach out to customers to answer questions & schedule appointments. Also, it has increased our Google reviews. It also makes it easier to collect payments from our customers.

I don't like the fact that we cannot prevent negative reviews anymore. Also, it would be nice if we could do partial credits to customers that pay on Broadly.

It give the customer an almost immediate place to provide feedback. Which allows us to resolve any less than 10/10 experiences before they post a customer facing review.

Past disconnection issues between Neighborly data warehouse and Broadly. Days without any review requests being dispatched.

Thank you so much for being a Broadly customer, Heidi! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding disconnection issues with Neighborly, I'll be sure to relay this info to our team. Keep up the great work!

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Thank you so much for being a Broadly customer, Shawna! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding web chat and picture quality, I'll be sure to relay this info to our development team. Keep up the great work!

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

Thank you so much for being a Broadly customer, Brad! We appreciate your feedback and are happy your business has benefited from our review tools! And thank you for your insight regarding multi-locations, I'll be sure to relay this info to our team. Keep up the great work!

I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review. It has been a huge difference maker for our Google scores

….I don’t have any dislikes ……,,,,I don’t use all the features but will look into more

Broadly allows us to not only request reviews but to do it intelligently. We are able to upload emails lists with problem customers omitted so we are getting the best chances for positive reviews. We are also notified when we have negative reviews so we can respond quickly and try to save the experience. This has turned many would-be sour thoughts into very positive ones. Another feature that unexpectedly came in handy was the ability to text our customers through this platform.

Our team often wishes that Broadly had templates for messaging customers, especially for texts. It would also be nice if we could choose which review platform we would like to be prioritized (I.e. Yelp vs BBB vs FB vs Google).

Thank you so much for being a Broadly customer, Laci! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight, I'll be sure to relay this info to our team. Keep up the great work!

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers. The happy customers far outweigh the sad, so now our reviews have a more accurate representation of our customer experience.

We weren't sure if it was going to work well at the beginning!

Thank you so much for being a Broadly customer, Gertie! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!

We struggled for years to get online reviews from our happy customers. Once we started using Broadly it has been nothing short of amazing! We now have lots of online reviews. It is so encouraging to read the customer comments and hear how pleased they have been with our work. Our employees love reading the reviews as well - they love hearing the complements after they've worked so hard to provide a great service to them.

At first, I had some difficulty finding my way around the dashboard site, how to respond to reviews. But after some trial and error and time it became easy.

Thank you so much for being a Broadly customer, David! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!

As a fellow, local business here in Oakland, I'm extremely thankful for the Broadly service! The Broadly company really understands the struggles small business owners go through online, and they offer several solutions to help us non-tech savvy people out. Broadly re-designed my entire website in a couple days and they've helped me generate over 90 total reviews across Google, Yelp and Facebook, whereas I had nothing before. Their Sales & Customer Success team have been absolutely wonderful.... They're very approachable and are always willing to help me anytime I have any questions. Can't say enough great things about the company! If you're a small business owner and need to boost your online presence, give them a call.

No cons were added to this review

Thank you Andy. We're really happy that you've found the Broadly reviews platform useful, and that your new Broadly website is working out well.

We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. Without this tool we would not be as effective as we are in exceeding our customer's expectations. Broadly is a force multiplier for reputation managment.

Sometimes the team data is not always correct or seems to be incorrect.

Thank you so much for being a Broadly customer, Robert! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding team data, I'll be sure to relay this info to our team. Keep up the great work!

Being able to manage multiple platforms on one single dashboard is key for us. The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing!

I do wish we had more accessibility to edit/design the email automation sent to our clients when a request for review is delivered.

Thank you so much for the review and sharing your feedback with us, Amy! Keep up the great work, we hope to continue assisting your business with providing the best customer experience!

I’ve used Broadly for about 3 years and find that it has been a great way to distinguish myself from other home inspectors. Broadly helped me set it up so that positive reviews are posted to my website automatically. When a potential client is shopping, the reviews have often been the deciding factor. I have also found it extremely helpful that Broadly will write a brief reponse to a review, thanking the reviewer. It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that myself, it helps that its done for me if I can’t get to it quickly enough.

As with everything, there was a learning curve faced with gaining familiarity with the dashboard. Over time, I've learned to use it and have no issue.

Hoenstly, I have most enjoyed our rep, [sensitive content hidden].

The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.

The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it.

The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app.

Thank you so much for being a Broadly customer, Jackie! We appreciate your feedback and are happy your business has benefited from review tools! Keep up the great work!

It is easy to use and communicate through.

I wish we it had a feature that integrated with our shop management and recommendations for clients and cars.

Thank you so much for being a Broadly customer, Trent! We appreciate your feedback and are happy your business has benefited from our review and inbox tools! & Thank you for your insight regarding integrations, I'll be sure to relay this info to our team. Keep up the great work!

Great platform to use for both me and my clients. Generates excellent reviews for me, which help get me more business. I've had a new client booking almost every day this month after being with Broadly for 2, and nearly all of them cite the good reviews. I have the review platform and website from Broadly.

Sales assured me that Broadly could host my email, which is NOT correct. Made the process of setting up the website a hassle and a frustration, and I couldn't completely leave my old host service (which was a large reason to switch to Broadly). Can't email your point person directly--it goes to the general support email instead.

Lead generation, customer communication

There should be a feature for employees to use and follow up with clients without them seeing the main chat dashboard

Thank you so much for being a Broadly customer, Vanessa! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding employee access restrictions, I'll be sure to relay this info to our team. Keep up the great work!

Broadly's process makes reputation management very streamlined. We receive every review promptly and have easy access to response. Their platform gathers all of our reviews and puts them in very easy to see reports.

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Thank you so much for being a Broadly customer, Michael! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work!

Does everything we need in terms of review requesting and tracking.

Negative reviews affect NSP scores FAR too much. I'm aware of how it is calculated, but one bad review out of 30 perfect ratings will absolutely DERAIL our score.

Thank you so much for being a Broadly customer, Daniel! We appreciate your feedback and completely understand how you feel regarding NSP scoring. Keep up the great work, we hope to continue assisting your business in effectively managing your reputation!