Broadly Features

Broadly

Online review & reputation management for small businesses

4.87/5 (117 reviews)

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360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Communication Management
Complaint Monitoring
Customer Activity Tracking
Customer Experience Management
Customer History
Customizable Branding
Dashboard
Design Management
Email Management
Employee Reward Programs
Engagement Tracking
Feedback Management
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Negative Feedback Management
Predictive Analytics
Progress Reports
Progress Tracking
Ratings / Reviews
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
SEO Management
SMS Messaging
Sentiment Analysis
Social Media Integration
Social Media Monitoring
Social Sharing
Strategic Planning
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Website Integration
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360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Communication Management
Complaint Monitoring
Customer Activity Tracking
Customer Experience Management
Customer History
Customizable Branding
Dashboard
Design Management
Email Management
Employee Reward Programs
Engagement Tracking
Feedback Management
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Negative Feedback Management
Predictive Analytics
Progress Reports
Progress Tracking
Ratings / Reviews
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
SEO Management
SMS Messaging
Sentiment Analysis
Social Media Integration
Social Media Monitoring
Social Sharing
Strategic Planning
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Communication Management
Complaint Monitoring
Customer Activity Tracking
Customer Experience Management
Customer History
Customizable Branding
Dashboard
Design Management
Email Management
Employee Reward Programs
Engagement Tracking
Feedback Management
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Negative Feedback Management
Predictive Analytics
Progress Reports
Progress Tracking
Ratings / Reviews
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
SEO Management
SMS Messaging
Sentiment Analysis
Social Media Integration
Social Media Monitoring
Social Sharing
Strategic Planning
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Website Integration
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Mobile apps

iOS App


23 reviews

Requires iOS 12.0.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


23 reviews

Broadly Feature Reviews

25 reviewers had the following to say about Broadly's features:

Matt F.

Broadly Review Software

2019-02-04

The number of reviews we've had has skyrocketed along with the average rating.

Pros

The software is easy to use and the customer support is amazing.

Cons

It doesn't tie into our order management software so it requires manually uploading every contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Glad to hear your reviews have skyrocketed! Also happy to hear you'll be able to automate the process soon. Thanks for the feedback.

Read more
Andy L.

Extremely thankful for Broadly. Super easy to generate online reviews. Their staff is world-class!!!

2017-05-17

Strong online presence, brand new website, customer engagement, search engine optimization, loyal customers, etc.

Pros

Broadly re-designed my entire website in a couple days and they've helped me generate over 90 total reviews across Google, Yelp and Facebook, whereas I had nothing before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thank you Andy. We're really happy that you've found the Broadly reviews platform useful, and that your new Broadly website is working out well.

Read more
Priscilla E.

Broadly

2019-07-16

Pros

Another pro is the review integration for your business website.

Cons

There is no problem to report at this time.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John F.

Best Customer Support Ever!

2019-01-02

Staff has been extremely helpful in launching and program management. Relatively low response as to leaving Google, yelp or Facebook reviews.

Pros

Easy to use, great follow thorough and customer support.

Cons

Does not interface with our P.O.S. system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thanks for the feedback, John! So happy that you have felt supported when getting the program going.

Read more
Amber R.

Very easy to use

2019-06-20

Asking for customer feedback is a great way to have the customer let you know if there is a problem ahead of a bad review and/ or get satisfied customers to leave you a good review.

Pros

Being able to enter a customer's contact information, and forget about having to send out thank you emails, which Broadly will do for you (you have options!)

Cons

I would like different options for what the emails say, maybe a little more customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine O.

Customer Care

2019-04-19

Brings better communication with our customers, the staff is extremely helpful in educating and representing their product to utilize it as a tool for our business

Pros

Contact with our customers, feedback and their impression of our staff and work

Cons

Needs more Report Options for a better review of the customer list

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 11-50 employees)

Good product...still under development

2018-12-04

With some manual management, it is a good product to generate reviews for a law firm.

Pros

It is a good tool to "redirect" negative reviews.

Cons

Isn't relevant across the board. Will need more features to be usable for multiple industries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thanks for the feedback. We integrate with 100's of various softwares so feel free to email us at support@broadly.com so we can add yours to the list. Our goal is to eliminate any manual effort for your team!

Read more
Tracy M.

This has helped our review process so much. Much faster & easier.

2018-04-19

Pros

It's online so I can access from anywhere - Easy to use - Simple interface - Easy for customers to access

Cons

I'd like to have the ability to run a report so I can see who I've sent to, who's sent them back, and when they've been sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Amazing, Tracy! Thank you so much for your feedback. Our new App allows you to do all these things you've requested - I'll reach out to your account manager to get you an update!

Read more
Kimbrey H.

Great service, great platform, but was oversold on product

2019-09-23

Setting up the review platform and client management parts were very easy, and point person was very helpful.

Pros

Great platform to use for both me and my clients. Generates excellent reviews for me, which help get me more business. I've had a new client booking almost every day this month after being with Broadly for 2, and nearly all of them cite the good reviews. I have the review platform and website from Broadly.

Cons

Sales assured me that Broadly could host my email, which is NOT correct. Made the process of setting up the website a hassle and a frustration, and I couldn't completely leave my old host service (which was a large reason to switch to Broadly). Can't email your point person directly--it goes to the general support email instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina M.

Easy, efficient and valuable

2019-04-24

It is easy to schedule one on one time with a consultant.

Pros

It made it easy for us to get reviews and post them to our social media.

Cons

I haven't found anything yet but i'll let you know.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina J.

Broadly has been a great asset to our practice!

2018-07-10

Pros

We share these at our morning huddles and discuss the content and how it relates to our patient care quality.

Cons

it's been a very smoothe, easy process that helps us to improve things when we can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thank you, Tina! So happy your experience with Broadly has been a great one so far. Excited to watch your review count grow!

Read more
Crystal M.

From the beginning and growing with us.

2019-01-17

We started out with barely any reviews. Now our business has the most reviews in our area. We have grown into new software to run our service calls and broadly has integrated seamlessly. The are very responsive with any questions with customer service. Our business has grown in part to our reviews that show case who we are as a company. This is a must for any service type business. Also we shopped around different software and broadly was in our opinion the best.

Pros

Easy to integrate into our workflow and our service software.

Cons

WordPress integration is no the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


So glad that Broadly has easily integrated with your business! We are excited to see your reviews grow with your business :)

Read more
David K.

Extremely Easy - Great Support

2019-01-30

The Broadly review system makes it easier to gain Reviews, reinforcing the good reputation we have in the market.

Pros

Very simple to get up and running - nothing difficult about it.

Cons

Because it is technology based, not all Clients have the access or skills, but that is really just a feature of our Client base rather than a flaw in the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


You said it - reinforcing the good reputation that you have by getting reviews online is what Broadly is here to do! We appreciate the kind feedback, David.

Read more
Senaida C.

Broadly with Customers

2019-01-29

Overall the staff has been on top of their game, aware of our techniques, and any changes we have applied. They are flexible, understandable, and proactive to make sure your business get a positive outcome.

Pros

Giving you results that are easy to understand and not at all complicated to learn.

Cons

If your client or customer does not use social media as much the information provided will only be internal feedback.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


So happy we could help! Appreciate the great review, Senaida :)

Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

just getting to know it

2019-04-05

neutral, but not bad experience

Pros

customer service behind it, it was easy for me to talk to support representative and ask questions

Cons

it is plain, not interactive, I would like to be able to see diagrams in reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Rod R.

Broadly Review

2019-04-15

Had created a great way to put Us in the social media mapping.

Pros

Get customer in the spot light to give you a review.

Cons

How fast can work for you at the review system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan K.

Excellent service

2019-01-29

We have started using broadly recently, and have already noticed a positive impact on our business. Having positive online reviews across multiple platforms is more important now than ever. This is an extremely valuable service in today's world regardless of your industry.

Pros

It is very easy to use, and automatically sends out review requests saving us time.

Cons

I wish it would integrate into our CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thank you for your partnership, Ryan! We look forward to many more reviews.

Read more
Cam S.

Integration never fully automated and reviews were fewer than previous methods.

2018-03-02

A learning experience to be more hesitant to enroll in a contract from a marketing cold call.

Pros

It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site.

Cons

Customer support was unresponsive and overall poor. Integration never fully automated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.

Read more
Joni B.

I have pretty much gotten started with Broadly but really like the concept of Broadly.

2018-07-10

A few google reviews posted to help us market to our bankruptcy firms.

Pros

I also like the report that they send back to me each week.

Cons

People just don't respond like I thought that they would. I'm too new to see any other cons about using Broadly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thanks for the great feedback, Joni! Glad that the Broadly product has been useful. As for the response rate - try telling your clients you'll be sending them a review request before you send them. We find that this helps to improve the number of reviews you receive! Excited to work with you, and get you all the great reviews you deserve.

Read more
Jeff Y.

Great experience overall. Excellent customer service. Led to improvement in our online reviews.

2018-03-14

Improved online reviews.

Pros

Integrates with our software provider so there isn't much work on our end; it's mostly an automated process.

Cons

In the 'View All' section under 'Customers', there are no filters which mean you have to look through every email ever sent to find the records for a particular client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thanks for the great feedback, Jeff! We appreciate your business. Also, You're in luck, we'll be adding some customer sorting features in the upcoming months :) Stay tuned!

Read more
Greg M.

Quick, easy and it works!!

2018-04-19

Pros

The software is customizable to your business needs.

Cons

No complaints! I do not know much about computers or how to develop software. The Broadly application is intuative and simple to use. I can not think of anything else I would want it to do. Maybe give me next week's winning lottery numbers!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


Thanks Greg! Glad this has been an easy solution for you. We greatly appreciate your positive feedback :)

Read more
Len B.

App is user friendly and customer service is excellent.

2018-07-13

Pros

App does most of the work for you and the follow up reports are helpful as well.

Cons

The 6 month follow up to too long, I think 45days after the first 2 attempts is adequate. Maybe 90 day follow up is great after the 45 day notice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Broadly


We appreciate the feedback, Len. Thank you!

Read more
Lisa C.

User Friendly Review App

2019-02-05

When someone goes to my website they immediately see the prompt to ask a question or contact the business.

Pros

Just reply to any messages that i receive through the notification of my choice.

Cons

The only thing i dislike is the price. I would like it to be less expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Broadly


We value your time since we know you're busy, so it's great to hear how easy it's been for you and your team to adopt. Thanks Lisa!

Read more
Sondra H.

Excellent Product

2017-06-02

Our online reviews have skyrocketed in all regions - we couldn't be happier

Pros

Support was awesome - they made the process of on-boarding our offices very easy and hassle free.

Cons

Broadly (at the time of purchase) was not Dentrix Enterprise compatible which requires a single report for all offices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandi I.

Excellent Review Resource

2020-12-10

It takes me no time to send the review request, and I appreciate that very much!

Pros

I like the ease of use - and the option for customers to give a thumbs up/thumbs down prior to leaving a review. It gives us the opportunity to remedy any issue that may have come up that we did not know about and hopefully satisfy the customer's expectations.

Cons

There's a bit of a delay between when a customer leaves a review and when I receive a Broadly notification about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more